Summary
About this role
Customer Success Manager
CSC, Paris
Full Time, Monday to Friday - 9am - 6pm
Hybrid
We are looking for an ambitious Customer Success Manager to join our growing team in France who will strengthen relationships with C-Level contacts and key decision makers across our important customer base.
The job involves relationship management, handling client issues as they arise, and strategically partnering with important decision makers. This position requires extensive client contact via phone, email and face to face meetings. The role would suit someone who understands the value of long-term relationships and who passionately helps us drive growth across our client base.
In this role you will:
Build relationships with C-Level Executives / Key decision makers
Manage customer relationships and address potential issues as they arise
Handle budget, contractual, RFI/RFP discussions and retention activities
Drive growth in assigned accounts through lead identification and close collaboration with the sales team
Increase domain name registrations through providing strategic guidance
Work on client briefs, hold client meetings, and telephone calls
Develop effective client presentations
Partner closely with our Service and Sales teams and where applicable Brand Protection team on the account
What skills do you need?
Must be fluent in both English and French
Having at least 2 years of relevant experience
An energetic and enthusiastic willingness to assist customers
Excellent analytical and problem-solving skills
An interest in working with a variety of internal and external stakeholders
The ability to think strategically to meet the clients’ needs
Effective communication and organizational skills
CSC is a global business, legal, and financial services company based in Wilmington, Delaware, USA, providing knowledge-based solutions to clients worldwide. We have offices and capabilities in over 140 jurisdictions in the Americas, Europe, Asia Pacific, and the Middle East, and more than 8,000 colleagues. We are the business behind business.®
Visit our careers site to learn more about CSC and our commitment to our clients, communities, and each other.
CSC is committed to creating a feeling of belonging through a diverse and growth-oriented environment where everyone is valued.
CSC colleagues have global career opportunities and excellent benefits, including annual success-sharing bonuses or commission plans based on individual performance. To learn more, visit cscglobal.com/service/careers.
We offer a range of support to colleagues with disabilities, ensuring people have the necessary resources to thrive in their roles. We encourage candidates to work closely with our talent acquisition partners to convey their specific needs. Our commitment to accessibility reflects our broader dedication to diversity and belonging,
CSC only accepts resumes from employment agencies that are part of our approved supplier program. Resumes submitted from other agencies either to talent acquisition, our hiring leaders, employees, or through any other mechanism other than our supplier process, will not be eligible to claim related fees and the submitted resumes will be considered property of CSC.
We encourage candidates to apply directly to our website and not through third-party sources.
Disclaimer: The information above describes the general nature and level of work performed by employees in this role. It is not intended to describe all duties, responsibilities, and qualifications.
- CSC is a great place to work with smart and dedicated people.
- We have won several employer recognition awards, including Top Workplace USA, Great Places to Work India, and Built In’s Best Places to Work.
- We offer fulfilling work and career opportunities. Most positions are filled with internal moves and employee referrals.
- Employees are eligible for Success Sharing, bonuses, or commission plans based on role and individual performance.
- CSC offers a competitive and comprehensive benefits package that includes annual leave, tuition reimbursement, referral bonuses, and more.
- As business needs allow, CSC offers hybrid or remote work schedules in alignment with local regulations. Specific details for this position will be discussed during the interview process.
Other facts
About CSC
At CSC, we do amazing things.
What you'll do
- The Client Success Manager will build relationships with C-Level executives and manage customer relationships while addressing issues as they arise. The role involves driving growth in assigned accounts and collaborating closely with sales and service teams.
Ready to join CSC?
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