About this role
Crowned Grace International is seeking an Education Coordinator with professional tour guide and public program planning and execution experience to support the National Museum of Health and Medicine (NMHM). This position is contingent on contract award.
This position will support the National Museum of Health and Medicine (NMHM), located in Silver Spring, MD. NMHM's mission includes preserving, managing, and promoting the nation's historic medical collections, along with related educational, research, and outreach activities. The NMHM is the permanent steward of the nation's National Historic Landmark medical collection, which consists of human and animal remains, manufactured artifacts, archival materials, and other collections of unique and inestimable clinical, scientific, social, cultural, historical, and economic value. The NMHM is responsible for its cultivation, preservation, use, and development. The Museum participates in and promotes the awareness of consultation, education, and research activities in military and civilian medicine. It also maintains its own programs of consultation, education, and research, including exhibitions, public programs, visitor services, collections-based research, professional activities, appropriate promotion, and advertising.
The Henry M. Jackson Foundation for the Advancement of Military Medicine (HJF) is a nonprofit organization dedicated to advancing military medicine. We serve military, medical, academic, and government clients by administering, managing, and supporting preeminent scientific programs that benefit members of the armed forces and civilians alike. Since its founding in 1983, HJF has served as a vital link between the military medical community and its federal and private partners. HJF's support and administrative capabilities allow military medical researchers and clinicians to maintain their scientific focus and accomplish their research goals.
- Suggests and implements guidelines and procedures for the conduct and evaluation of the docent program components: recruits, interviews, and trains docents for the NMHM; supervises docents for selection activities; and regularly reviews service, operations, and fiscal aspects of the docent program.
- Manages volunteers through Volunteer Management Information System (VMIS).
- Consults with NMHM management and staff regarding the suitability and feasibility of using volunteers for the docent program and various NMHM activities.
- Responds to requests from staff for individual and/or group volunteer assistance by devising appropriate methods and procedures for recruiting, screening, and referring qualified volunteers who meet docent or project requirements.
- Provides placement follow-up: orientation, training, counseling, and ongoing supervision and evaluation of volunteers.
- Evaluates performance based on reviews and reports of those who use the volunteers' services.
- Identifies appropriate recipients of recognition.
- Regularly review service, operations, and fiscal aspects of the docent program.
- Conducts debriefing upon termination of service.
- Attends regular meetings or attends other meetings as needed or directed.
- Manages the NMHM tour program.
- Suggests, develops, implements, and evaluates tour programs, including pre- and post-visit supplementary materials.
- Receives tour requests and schedules both guided and unguided group visits to the NMHM.
- Schedules docents and staff to provide tours of the NMHM.
- Provides special tours and presentations upon request.
- Works closely with the different departments of NMHM to coordinate individualized tours and presentations for special requests and groups.
- Manages daily attendance data collection.
- Works with the Public Affairs staff to develop of marketing strategies regarding all areas of educational programming.
- Develops programs that are age and skill level appropriate, developmental in nature, meaningful, and highly motivating.
- Participates in the development of exhibitions, providing insights of the general publics and docents' perspectives and sensibilities.
- Coordinates and operates the NMHM's community outreach programs.
- Serves as a liaison between requesting organizations and staff who provide off-site programs.
- Collects all data regarding outreach programs as well as all outreach attendance from participating museum staff.
- Ensures emphasis is to areas which are age and skill level appropriate, developmental in nature, meaningful, and highly motivating.
- Performs outreach programs.
- Cultivates a cooperative relationship between the military and civilian community by establishing and maintaining liaison in the community with civic organizations, youth groups, private associations, educational institutions, national associations, medical associations, and any other sources that may be directly involved in any aspects of the outreach program.
- With Public Affairs staff, coordinates military retirement and enlistment ceremonies at the NMHM.
- Coordinates the VSAs and other staff for tours, special events, and programs.
- Assists in writing reports and other materials as required.
- Coordinates or represents the NMHM at meetings and functions, internally, locally, within CONUS or OCONUS, as required by the Government and consistent with NMHM policy for presentation and document advance review.
- Provides subject matter expertise to all areas of the museum's mission when requested.
- Perform such physical tasks as are required to complete the mission, including lifting and moving objects.
- This position is expected to work some weekends and evenings.
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- Education:
- Bachelor's degree in Science, History, or Museum Studies.
- Experience:
- Eight (8) years of professional tour guide and public program planning and execution.
- Five (5) years of docent management experience (internships not counted as experience).
- Knowledge and experience in general administration, including training and managing staff and volunteers, supervising employees, and working with diverse populations.
- Knowledge and experience in planning and conducting virtual and in-person museum public programs and event planning and execution.
A successful background check and drug screen is required
A successful background check and drug screen is required
Other facts
About Crowned Grace, Inc
Crowned Grace International is the premier solution integration provider for public and private sector organizations within the United States, Mexico and Brazil. We are experienced in assisting our customers in defining, aligning and executing upon their strategically focused business objectives. We assist in linking your leaders to your business results! All of our solutions are customized to your vision, your mission and your strategic destination. We never forget that our success is based on the consistent, repeatable achievement of your strategic objectives. To ensure we bring industry best practices into your organization, our proven C-Level management team members bring their Fortune 100, International, Military and Private Sector experience to every Organizational Development/Organizational Change Management strategic encounter. This mixture of talent adds high-margin ROIs to your organization by delivering transformational solutions. Our deep infrastructure of specialized and subject matter experts have the organizational development/change management experience and capacity to deliver a powerful, synergistic combination of organization development, workforce planning, professional development, coaching, strategy management, program management, organization assessment, implementation planning, facilitation, training teams and instructional delivery expertise. All of which translates into high performance and low risk support to implement comprehensive, measurable organizational development services.
What you'll do
- The Education Coordinator will manage the docent program, including recruiting, training, and supervising volunteers, as well as developing and implementing educational programs and tours. They will also coordinate community outreach efforts and collaborate with various departments within the museum.
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