PRODUCTION SUPERVISOR

Job DetailsJob Location: MIA - Miami, FL 33147Education Level: High SchoolTravel Percentage: NoneJob Category: Hospitality - Hotel GENERAL PURPOSE The Production Supervisor oversees performance, output, and safety during an assigned shift. This leadership role reports to the Production Manager and is critical in ensuring smooth, high-volume production in a clean, fast-paced environment. Crown Linen operates 365 days a year, so a flexible schedule including weekends and holidays is required.   MAIN DUTIES AND RESPONSIBILITIES Supervise and coordinate daily operations of receiving, washing, drying, folding, and distributing linens Ensure adherence to production schedules and quality control standards Communicate performance expectations and operational goals clearly to team members Monitor individual and team performance, provide coaching and feedback Monitor key metrics such as PPOH, quality, and labor efficiency, and report performance data Identify and support continuous improvement projects using Lean or Six Sigma tools Promote and enforce a culture of safety, cleanliness, and accountability Assist in hiring, training, evaluations, and, when necessary, disciplinary actions Submit shift reports, KPIs, attendance, and safety incidents accurately and on time Collaborate with Maintenance and Management teams to resolve production issues quickly Lead by example and foster a team-oriented work environment Help resolve employee issues, customer escalations, and equipment downtime alongside supervisors Ensure plant compliance with OSHA, safety standards, and company policies This position description is not intended to be an exhaustive list of all duties, responsibilities and qualifications associated with the job.  An individual must be able to perform all the duties and responsibilities listed in a fully competent manner to be considered successful in the position.  Reasonable accommodations may be made to enable individuals with disabilities to perform essential duties and responsibilities.Qualifications QUALIFICATIONS Proven experience in management, supervisory or team lead role (any industry) Experience in high-volume operations with time-sensitive output in manufacturing, logistics, laundry, or warehouse settings Proficient in MS Office (Excel, Word, Outlook); experience with WMS or production tracking systems a plus Strong verbal and written communication skills Ability to lead teams, communicate clearly, and resolve conflicts in a fast-paced setting Ability to multitask and manage priorities in a high-volume setting Strong organizational and problem-solving skills Bilingual English/Spanish preferred Familiarity with Lean, Six Sigma, or other process improvement methodologies Familiarity with safety protocols and key performance metrics (KPIs) Flexible availability (including weekends and holidays) APPLICABLE WORKING CONDITIONS WORKING CONDITIONS AMOUNT OF TIME TYPICALLY SPENT ON ACTIVITY   Inside work: protected from weather conditions FREQUENTLY OCCASIONALLY RARELY NEVER   Outside work: no effective protection from weather FREQUENTLY OCCASIONALLY RARELY NEVER   Both inside and outside work: activities occur both inside and outside an office enclosure FREQUENTLY OCCASIONALLY RARELY NEVER   Extreme cold: below 32 degrees for periods of more than 1 hour throughout the normal course of a day FREQUENTLY OCCASIONALLY RARELY NEVER   Extreme heat: above 100 degrees for periods of more than 1 hour throughout the normal course of a day FREQUENTLY OCCASIONALLY RARELY NEVER   Noise: customers must shout to be heard over ambient noise level (hearing protection required) FREQUENTLY OCCASIONALLY RARELY NEVER   Vibration: exposure to oscillating movements of extremities or whole body FREQUENTLY OCCASIONALLY RARELY NEVER   Potential hazards: moving parts, electricity, gas, scaffolding, chemicals, etc. FREQUENTLY OCCASIONALLY RARELY NEVER   Terminal viewing: extended viewing of screens FREQUENTLY OCCASIONALLY RARELY NEVER   Atmospheric conditions (in non-confined spaces): fumes, odors, mists, gases, poor ventilation, etc. FREQUENTLY OCCASIONALLY RARELY NEVER   Oils: air and/or skin exposure to oils and other cutting fluids FREQUENTLY OCCASIONALLY RARELY NEVER   Respirator: use of a respirator is required FREQUENTLY OCCASIONALLY RARELY NEVER   Physical stamina: due to emergency or workload demands, subject to extended work hours requiring stamina beyond normal demands or levels FREQUENTLY OCCASIONALLY RARELY NEVER   None: employee is NOT substantially exposed to adverse environmental conditions (work occurs in typical office or administrative environment) FREQUENTLY OCCASIONALLY RARELY NEVER     ESSENTIAL ABILITIES AND FUNCTIONS ACTIVITY FUNCTION AMOUNT OF TIME TYPICALLY SPENT ON ACTIVITY Essential Non-Essential Rarely Occasionally Frequently Standing (on a hard surface) X         Stairs     X     Walking X         Sitting     X     Twisting X         Stooping X         Crouching X         Crawling X         Talking     X     Hearing X         Reaching X         Seeing X         Balancing X         Pushing up to 50 lbs. X         Pulling up to 50 lbs. X         Grasping X         Lifting or carrying up to 50 lbs. X         Feeling X         Moving (continuous motion) X         Using precise hand movements X         Reasoning or solving problems X         Reading X         Writing X         Performing mathematical calculations X         Adhering to deadlines under pressure X         Learning or retaining technical information X         Interacting with customers or visitors     X