Credit Officer - Team Leader

About the Role
We are seeking an experienced and motivated Credit Officer – Team Leader to join our team. In this role, you will support the National Shared Services Manager in overseeing the day-to-day operations of the Debtors team. You will ensure timely recovery of outstanding debts in line with Crown’s credit policy while delivering exceptional customer service.

Key Responsibilities

• Lead and support the Debtors team to achieve collection targets and KPIs.
• Contact customers regarding outstanding debts and maintain accurate records in AS400.
• Identify delinquent accounts and escalate to Debt Collection Agencies as required.
• Collaborate with branches to ensure accurate invoicing and timely resolution of disputes.
• Assist with processing journals, refunds, and bad debt write-offs in line with company policy.
• Provide first-line support in the Manager’s absence and assist with end-of-month reporting.
• Drive process improvements and team training initiatives.
• Support implementation of strategies for managing third-party platforms and new AR processes.

Skills & Experience

• Strong leadership and team management experience.
• Excellent communication skills (verbal and written).
• Ability to manage multiple priorities and meet deadlines.
• High attention to detail and accuracy.
• Knowledge of AS400 system (preferred).
• Previous experience in debtors/credit control (preferred).

What sets us apart?

Crown’s history began when two brothers founded the Company in New Bremen, Ohio (USA) in 1945. Today, the fourth generation of the very same family continues to lead Crown in all of its operations across the globe. Being a family-owned and run business is evidenced by more than 200 employees reaching service milestones in our 20, 25, 30, 35, 40, 45 and 50 year categories in Australia alone, with more than 2,000 employees reaching a 25 year service milestone globally. 

As a Company we want to continue to support our employees to be the best versions of themselves and that’s why, as a Crown employee you get to enjoy:

• A benefits program which gives you access to discounts and cashback from over 400+ retailers nation wide.
• Access to a health and wellbeing platform which supports your Mental, Physical and Financial goals.
• Corporate Rates for Private Health Insurance.
• An inclusive working environment.
• An Employee Assistance Program for confidential counselling with chat, phone and face to face counselling options.

The Company

Crown Equipment is a well-respected global Materials Handling Equipment company which has enjoyed 50 years of success in the Australian market. The Company has operations in all Australian States and territories as well as many regional locations. The Company Brand is well known and respected in the marketplace and is supported by a customer value proposition based on highly skilled staff, quality products, strong service and parts back-up and leading-edge technology.