About this role
Company Description:
Crown Equipment Corporation, one of the world's largest lift truck manufacturers, offers local support on a global scale with more than 15 manufacturing facilities worldwide and more than 500 retail locations in over 80 countries. Our global sales and service network provides our customers with a local resource for a wide variety of quality material handling equipment, fleet management solutions, warehouse products and support services to meet their needs anytime, anywhere.
Job Posting External
Job Responsibilities:
- Direct, manage, train, motivate, and monitor job performance of Field Service Technicians. Ensure safety practices. Review paperwork and timecards.
- Recruit, interview, develop, and evaluate service personnel. Counsel direct reports.
- Maintain good customer relations and improve customer retention. Maintain direct contact with current or prospective customers. Resolve complaints. Prepare customer service repair quotes, presentations, cost reports, etc.
- Pursue and develop new service business. Administer Company goals and policies. Maintain paper flow, records, and reports.
Qualifications:
- High school diploma and prior experience as a Field Service Technician
- Prior experience as a Dispatcher and/or Supervisor preferred
- Strong technical/repair knowledge
- Good communication, interpersonal, motivational , and computer skills with Microsoft Office Suite experience
- Valid driver’s license, good driving record, and the ability to safely operate lift trucks
Work Authorization:
Crown will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas or who need sponsorship for work authorization now or in the future, are not eligible for hire.
No agency calls please.
Compensation and Benefits:
Crown offers an excellent wage and benefits package for full-time employees including Health/Dental/Vision/Prescription Drug Plan, Flexible Benefits Plan, 401K Retirement Savings Plan, Life and Disability Benefits, Paid Parental Leave, Paid Holidays, Paid Vacation, Tuition Reimbursement, and much more.
EOE Veterans/Disabilities
Other facts
About Crown Equipment Corporation
Crown is one of the world’s largest material handling companies. Crown’s award-winning line of lift trucks maintains a reputation for advanced product design, engineering and integrated manufacturing processes. Offering a broad range of forklifts, as well as automation and fleet management technologies, Crown seeks to provide customers with forward thinking and innovative solutions designed to improve performance and lower operating costs.
Headquartered in New Bremen, Ohio, Crown’s products are defining the future of material handling throughout the world. For more information, visit crown.com
What you'll do
- The Field Service Manager will direct and manage Field Service Technicians, ensuring safety practices and monitoring job performance. They will also maintain customer relations, resolve complaints, and pursue new service business.
Ready to join Crown Equipment Corporation?
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