About this role
Freelance CRM Specialist
ROLE OVERVIEW
Croud is a global, full-service digital marketing agency with a unique business model designed to help businesses drive sustainable growth through data-led marketing. We combine a global team of experts with a scalable network of specialists to deliver intelligent, impactful solutions for our clients.
We are looking for Freelance CRM Specialists to join our growing Network of digital marketing specialists. This role requires hands-on experience with the Bloomreach CRM platform and will focus on delivering high-quality CRM builds, automation, reporting, and insight across a range of client engagements.
You’ll work closely with marketing, analytics, and technology teams to turn CRM data into actionable intelligence that drives customer engagement and performance.
WHAT YOU’LL DO
Build, manage, and optimise CRM emails, journeys, and automations using Bloomreach.
Create and maintain dashboards and reporting to measure CRM performance and support decision-making.
Conduct CRM platform audits, assessing setup, data quality, and performance, and recommending improvements.
Translate marketing and business requirements into scalable CRM solutions.
Ensure CRM builds follow best practices, quality standards, and governance.
Support documentation of CRM processes, templates, and ways of working.
WHO WE’RE LOOKING FOR
Proven, hands-on experience with Bloomreach CRM is essential.
Strong experience building CRM emails, automations, dashboards, and reports.
Solid understanding of CRM data structures, segmentation, and lifecycle marketing.
Experience working in CRM, marketing automation, or data intelligence roles.
Comfortable working with data to drive insight, optimisation, and performance.
Clear communicator, able to collaborate with technical and non-technical stakeholders.
What's next?
Share your details, resume and portfolio, and we'll be in touch! We usually start with a video call to get to know you better and go from there.
Other facts
About Croud
We're an independent global media, creative, and data agency helping our clients make their next best move.
We help brands unlock growth with a Return on Intelligence - applying innovative intelligence across brand strategy, integrated media, social, creative, and data. In a world where agility is essential and not all returns are created equal, we bring transparency, speed, and incrementality-focused measurement to fuel growth and unlock true value.
Founded in 2011 with the mission to reinvent the agency model, we combine 600+ in-house digital experts with a global, on-demand network of 2,900 marketing specialists. This agile, scalable model gives us more time to really understand our clients’ businesses, and deliver truly incremental growth.
Croud has recently acquired Vert Digital, an Atlanta-based digital marketing agency, and Metageni, an analytics specialist, having previously acquired leading social-first agency Born Social, Croud Luxe (formerly VERB Brands), and impakt Advisors.
Croud is proud to partner with leading global brands including Audible, IWG, Frasers Group, Nespresso, and Prime Video, alongside Born Social’s impressive client list which includes Ford, Barclays and Diageo (Guinness).
Contact the team at [email protected] for a chat, to set up an intro or any other further information.
We are always looking for the very best talent, so if you're interested in working for Croud please check out careers.croud.com
What you'll do
- The role involves building, managing, and optimizing CRM emails, journeys, and automations using the Bloomreach platform. Additionally, the specialist will create dashboards and reports to measure CRM performance and conduct audits to recommend improvements.
Ready to join Croud?
Take the next step in your career journey