Automotive Service Advisor
full-time•Lee County
About this role
Job DetailsJob Location: Crossroads Ford of Sanford - Sanford, NC 27332Position Type: Full TimeJob Description:
Ensure that customers receive prompt, courteous, and effective service
Serve as a liaison between technicians and customers
Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer
Prioritize required services
Ensure customer has a positive dealership experience
Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled
Spend quality time building relationships with the customers
QualificationsJob Qualifications:
2 years automotive experience, as well as a technical background, and typically have been in the business for 5 years or more
Strong customer service skills needed
5 day work week
Strong communication skills to deal with customers, employees and vendors
Problem solver
Must have strong references and proven CSI results
Must have computer proficiency, Reynolds & Reynolds a plus
Valid Drivers License and clean driving record
Must consent to and pass a drug/background screen
Professional appearance required
Positive attitude, ambition, work ethic, professional conduct, high integrity, and dedication to personal improvement
What you'll do
- Ensure that customers receive prompt, courteous, and effective service while serving as a liaison between technicians and customers. Take ownership of the customer's experience and prioritize required services to provide a positive dealership experience.
About Crossroads Automotive Group
Experience a different kind of car buying with Crossroads Automotive Group. We prioritize customer satisfaction and offer a wide selection of new and pre-owned vehicles.
Ready to join Crossroads Automotive Group?
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Frequently Asked Questions
What does a Automotive Service Advisor do at Crossroads Automotive Group?
As a Automotive Service Advisor at Crossroads Automotive Group, you will: ensure that customers receive prompt, courteous, and effective service while serving as a liaison between technicians and customers. Take ownership of the customer's experience and prioritize required services to provide a positive dealership experience..
Is the Automotive Service Advisor position at Crossroads Automotive Group remote?
The Automotive Service Advisor position at Crossroads Automotive Group is based in Lee County, North Carolina, United States. Contact the company through Clera for specific work arrangement details.
How do I apply for the Automotive Service Advisor position at Crossroads Automotive Group?
You can apply for the Automotive Service Advisor position at Crossroads Automotive Groupdirectly through Clera. Click the "Apply Now" button above to start your application. Clera's AI-powered platform will help match your profile with this opportunity and guide you through the application process.