Receptionist / Administrative Assistant

CrossCountry Mortgage (CCM) is the nation's number one distributed retail mortgage lender with more than 7,000 employees operating over 700 branches and servicing loans across all 50 states, D.C. and Puerto Rico. Our company has been recognized ten times on the Inc. 5000 list of America's fastest-growing private businesses and has received many awards for our standout culture.

A culture where you can grow! CCM has created an exceptional culture driving employee engagement, exceeding employee expectations, and directly impacting company success. At our core, our entrepreneurial spirit empowers every employee to be who they are to help us move forward together. You’ll get unwavering support from all departments and total transparency from the top down.

CCM offers eligible employees a competitive compensation plan and a robust benefits package, including medical, dental, vision, as well as a 401K. We also offer company-provided short-term disability, an employee assistance program, and a wellness program.

Position Overview:

The Receptionist/Administrative Assistant manages front desk responsibilities by handling incoming communications, greeting clients in a professional manner, and organizing client documentation. This role supports the mortgage process by interacting effectively with clients, loan officers, loan processors, and real estate agents to facilitate efficient workflow. The Receptionist/Administrative Assistant maintains an orderly reception area and ensures office supplies are adequately stocked to support daily operations.

Job Responsibilities:

• Manage front desk receptionist duties such as handling or routing phone calls, emails, greeting clients in a professional manner, scanning/uploading/filing client documentation.
• Prepare new loan application files for loan officer to review.
• Support mortgage team with administrative and clerical duties as needed.
• Interact effectively with clients, loan officers, loan processors, and real estate agents throughout the mortgage loan process.
• Demonstrate flexibility in assisting office staff across functions.
• Maintain a tidy reception area for visitors and ensure office supplies are fully stocked.

Qualifications and Skills:

• Fluency in the languages of Spanish and English in order to support our diverse customer base.
• High School Diploma, GED, or equivalent.
• 2+ years of office experience as an administrative assistant or receptionist, preferred.
• Understanding of mortgage industry, real estate, or mortgage services, preferred.
• Excellent attention to detail.
• Excellent communication and customer service skills.
• Skilled in managing multiple tasks and applying effective time‑management practices.
• Proficient in Microsoft Office Suite (Word, Excel, Outlook).

This job description is intended to convey information essential to understanding the scope of the job and the general nature and level of work performed by job holders within this job. However, this job description is not intended to be an exhaustive list of qualifications, skills, efforts, duties, responsibilities or working conditions associated with the position.