Office Operations Specialist

CrossCountry Mortgage (CCM) is the nation's number one distributed retail mortgage lender with more than 7,000 employees operating over 700 branches and servicing loans across all 50 states, D.C. and Puerto Rico. Our company has been recognized ten times on the Inc. 5000 list of America's fastest-growing private businesses and has received many awards for our standout culture.

A culture where you can grow! CCM has created an exceptional culture driving employee engagement, exceeding employee expectations, and directly impacting company success. At our core, our entrepreneurial spirit empowers every employee to be who they are to help us move forward together. You’ll get unwavering support from all departments and total transparency from the top down.

CCM offers eligible employees a competitive compensation plan and a robust benefits package, including medical, dental, vision, as well as a 401K. We also offer company-provided short-term disability, an employee assistance program, and a wellness program.

Position Overview:
The Office Operations Specialist enthusiastically supports CrossCountry Mortgage customers and employees. This role is responsible for providing exceptional experience for all customers; administrative support for management level personnel; answering and directing phone calls, packages, and mail to appropriate people and departments, and other general office administration duties.

Job Responsibilities:

• Answer all incoming telephone calls, routing to the appropriate person or voicemail; update telephone directories as needed.
• Maintain conference, training, and meeting room calendars.
• Provide management with administrative support on a variety of projects; maintain discretion in handling all management requests.
• Post and maintain social media platforms.
• Type, format and produce documents such as proposals, presentations, correspondence, and standard reports.
• Establish and maintain record keeping and filing systems for the branch.
• Maintain a calendar and contact database, schedule appointments, make travel or conference arrangements, and arrange meetings and conferences for an assigned work group.
• Display a high level of customer service to clients.
• Assist the branch manager in any duties needed.
• Perform all other duties as requested or assigned.

Qualifications and Skills:

• High School Diploma or General Equivalency Diploma (GED) from an accredited institution.
• 1+ years of experience in a similar administrative role.
• Experience handling confidential information.
• Experience making independent decisions and being detail oriented.
• Experience performing multiple tasks at once and completing projects with minimal supervision.
• Excellent communication, organization and problem-solving skills.
• Skilled in professionalism and effectively working with senior management.
• Skilled in customer service while being responsive to client issues and concerns.
• Proficient with commonly used office software, including but not limited to Microsoft Word, Excel, PowerPoint, Outlook, as well as telephone and internet communications.

This job description is intended to convey information essential to understanding the scope of the job and the general nature and level of work performed by job holders within this job. However, this job description is not intended to be an exhaustive list of qualifications, skills, efforts, duties, responsibilities or working conditions associated with the position.