About this role
Overview
As a Team Leader at Crocs, you’re at the heart of crafting unforgettable experiences for our consumers. Whether you’re sharing the story behind our latest product drop, hyping up in-store promotions, or helping the team crush goals, you’ll be part of a crew that’s passionate and driven. In addition to delivering outstanding service, you’ll also tackle key holder responsibilities such as opening and closing procedures, cash handling, store recovery standards, and ensuring the store is business ready every day.
What You'll Do
- Deliver outstanding consumer experiences by applying our C.H.A.R.M service model
- Actively champion a positive team culture by sharing ideas, feedback, and concerns, while consistently demonstrating the core values of Crocs, Inc.
- Actively assist in all store departments, including POS system management, customer service, merchandising, product placement, visual presentation, and stockroom operations, to create a seamless shopping experience
- Lead by example on the sales floor, working closely with Store Management to achieve and exceed personal and team sales goals through effective selling strategies and consumer engagement
- Manage day-to-day team activities within your assigned area by delegating tasks, monitoring progress, and ensuring timely follow-up, while maintaining high service standards
- Serve as a brand ambassador by staying informed about current product collaborations, launches, and brand initiatives, and sharing this knowledge with consumers to elevate their experience and connection with Crocs
- Adhere to all Crocs policies, including Asset Protection procedures, shortage prevention, inventory control, and compliance initiatives
What You'll Bring to the Table
- Must be 18 years or older
- 2-3 years of retail experience with a preference for candidates with prior store leadership roles
- Flexibility in the work schedule, including nights, weekends, holidays and extended hours, with regular attendance and punctuality essential functions of this position
- Desire to succeed in a high growth, fast-paced retail environment
The work environment and physical demands described here are representative of those that an employee will encounter while performing the essential functions of this job. Reasonable accommodations will be made to enable qualified individuals with disabilities to perform the essential functions of their position, absent undue hardship.
- Ability to move merchandise with appropriate equipment to and from backroom and sales floor
- Ability to place and arrange items on all shelves and racks
- Ability to climb and descend ladders while carrying merchandise
- Ability to lift 30 pounds or more with assistance
- Ability to be on your feet for a minimum of 8 hours per shift and to continuously move around all areas of the store
- Ability to stand, walk, kneel, or balance for a duration of time
- Ability to read and comprehend instructions, reports, and information on computer/register screens as well as input information into computer
Other facts
About Crocs, Inc.
At Crocs, Inc., we believe life’s too short for uncomfortable shoes. As the global force behind two iconic brands — Crocs and HEYDUDE — we’re redefining casual footwear for people everywhere. Whether it’s the unmistakable Classic Clog or the laid-back ease of a HEYDUDE slip-on, our products are designed to move with you, wherever life takes you.
We’re more than just shoes. We’re about comfort without compromise, style with personality, and making a positive impact while we’re at it. Our brands are for all seasons, all ages, and all walks of life — and our commitment to personalization and self-expression keeps us connected to our consumer, one pair at a time.
What you'll do
- The Team Lead is responsible for delivering outstanding consumer experiences and managing day-to-day team activities. They will also assist in various store departments and serve as a brand ambassador.
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