About this role
At Crocs, Inc., every career offers a chance to make a real impact. No two journeys look the same. And that's exactly how we like it. Whether you’re welcoming customers into our stores, collaborating with global teams at our headquarters, or keeping operations moving at our distribution centers, your impact is real and valued. At Crocs, Inc. you’re not expected to fit a mold. You’re encouraged to break it and create something better.
Overview
The Role Sr. QA Engineer for Crocs, Inc., Crocs is responsible for
Ensure all T1 factory and sub- con follow Crocs quality standard, process and policy.
Responsible for solving quality, other related problems with high efficiency.
Continuous working with factory to build up strong quality system and quality ownership mindset
What You'll Do
- Drive cross-functional collaboration between factory and Crocs teams to resolve quality issues across sample development and production trials; spearhead DMF/A activities (kick-off, SMS, tear-down, PT meetings) and seasonal new-style quality risk assessments to prevent quality issues in early stages; design and improve quality control systems to coordinate workflows, optimize tool/service distribution, and uphold product quality standards.
- Manage the establishment and execution of product quality standards, timely reviews of QA sampling plans, and deployment of QA tools to ensure consistent product quality; oversee first-batch quality evaluations for new styles on day-one production, production line audits for SOP compliance, and final FG inspections in accordance with AQL standards; lead end-to-end handling of customer complaints/returns, including failure analysis, FA report preparation, and verification of corrective/preventive actions for effective case closure.
- Communicate quality-related updates, testing results, and performance feedback between internal teams, factories, and suppliers; align all stakeholders on quality protocols, expectations, and mitigation plans to ensure collective accountability for quality goals.
- Maintain oversight of material and finished goods testing matrix implementation in factory labs; ensure proper management of B/C grade products through consistent segregation and disposition practices to uphold overall product quality integrity.
- Track supplier quality performance against Crocs’ requirements; conduct regular performance assessments to identify gaps and drive continuous improvement in supplier quality compliance.
What You'll Bring to the Table
- Drive cross-functional collaboration between factory and Crocs teams to resolve quality issues across sample development and production trials; spearhead DMF/A activities (kick-off, SMS, tear-down, PT meetings) and seasonal new-style quality risk assessments to prevent quality issues in early stages; design and improve quality control systems to coordinate workflows, optimize tool/service distribution, and uphold product quality standards.
- Manage the establishment and execution of product quality standards, timely reviews of QA sampling plans, and deployment of QA tools to ensure consistent product quality; oversee first-batch quality evaluations for new styles on day-one production, production line audits for SOP compliance, and final FG inspections in accordance with AQL standards; lead end-to-end handling of customer complaints/returns, including failure analysis, FA report preparation, and verification of corrective/preventive actions for effective case closure.
- Communicate quality-related updates, testing results, and performance feedback between internal teams, factories, and suppliers; align all stakeholders on quality protocols, expectations, and mitigation plans to ensure collective accountability for quality goals.
- Maintain oversight of material and finished goods testing matrix implementation in factory labs; ensure proper management of B/C grade products through consistent segregation and disposition practices to uphold overall product quality integrity.
- Track supplier quality performance against Crocs’ requirements; conduct regular performance assessments to identify gaps and drive continuous improvement in supplier quality compliance.
The Company is an Equal Opportunity Employer committed to a diverse and inclusive work environment.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability, or any other protected classification.
At Crocs, Inc. we believe in the power of a blend of in-person and virtual collaboration to drive creativity and strengthen relationships. Your participation in this flexible schedule plays a key role in building a connected and successful team. In-office requirements vary by our work personas: Resident (5 days), Collaborator (4 days), Connector (2-3 days), Explorer (fully remote). This role has been aligned to the Collaborator persona.
Job Category: Corporate
Other facts
About Crocs, Inc.
At Crocs, Inc., we believe life’s too short for uncomfortable shoes. As the global force behind two iconic brands — Crocs and HEYDUDE — we’re redefining casual footwear for people everywhere. Whether it’s the unmistakable Classic Clog or the laid-back ease of a HEYDUDE slip-on, our products are designed to move with you, wherever life takes you.
We’re more than just shoes. We’re about comfort without compromise, style with personality, and making a positive impact while we’re at it. Our brands are for all seasons, all ages, and all walks of life — and our commitment to personalization and self-expression keeps us connected to our consumer, one pair at a time.
What you'll do
- The Sr. QA Engineer is responsible for ensuring that all T1 factories and subcontractors adhere to Crocs' quality standards and processes. This role involves driving collaboration to resolve quality issues, managing product quality standards, and overseeing quality evaluations and inspections.
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