About this role
At Crocs, Inc., every career offers a chance to make a real impact. No two journeys look the same. And that's exactly how we like it. Whether you’re welcoming customers into our stores, collaborating with global teams at our headquarters, or keeping operations moving at our distribution centers, your impact is real and valued. At Crocs, Inc. you’re not expected to fit a mold. You’re encouraged to break it and create something better.
Overview
The Manager, Product Operations – Personalization at Crocs Inc., will be part of the Global Product Operations team supporting the Personalization category (Jibbitz/Charms and Accessories). This position will drive end-to-end product operations strategy and process aligning to the product to market calendar and ensuring cross-category alignment at key milestones. You are operationally savvy, detail oriented, and have a continuous improvement approach to improve efficiency and effectively manage internal processes from product inception to GTM execution.
What You'll Do
- Define and drive the Product Creation Calendar & Process Management for Personalization category.
- Manage and deconflict multi-season overlap and management.
- Ensure all product-to-market deliverables are timely. Communicate any risks or changes and resolve them with the Product Operations team to ensure accurate milestone execution.
- Assume proper stakeholder management and communication.
- Lead cross functional alignment and resolution where necessary
- Map and measure the performance of every step in the Product to Market process, identifying and tracking key KPIs.
- Establish repeatable processes to support product lifecycle and continual optimization.
- Build and recommend new processes, tools or systems solutions for improved efficiency.
- Point of contact for Personalization initiatives across Category Management, Product Development, Design, Merchandising, Marketing, Planning, GTM Ops, and Regional Partners. Ensure alignment and effective communication across teams.
- Collaborate with cross-functional leaders to find opportunities for process improvement, calendarize and build agendas, and create and report critical metrics.
- Understand and communicate the critical brand initiatives to internal cross functional teams.
What You'll Bring to the Table
- Bachelor’s degree or equivalent experience in business, Supply Chain or related degree with expertise in Product Creation, Retail and Management.
- 5+ years of dynamic operations and/or strategy experience with an apparel/footwear manufacturer or retailer, ideally working in a high-growth organization.
- Deep knowledge of product to market process and end-to-end product operations.
- Prior experience working for a highly matrixed global company with strong leadership and teamwork skills to facilitate work across multiple functions.
- Ability to find the root cause of issues and objectively find the best solutions.
- Ability to build constructive and significant relationships across all levels of collaborators.
- Excellent communication skills and an ability to explain, articulate, and document concepts and business processes.
- Consistent record of leading with curiosity and ability to think creatively.
- Shown executive presence, serving as a bridge across creative, technical and analytical teams with the ability to collaborate across a senior leadership team.
- Ability to navigate ambiguity and complexity while connecting the dots holistically across functions.
- Proficient in Microsoft Office Suite, including demonstrated ability to create presentations in PowerPoint, analyze data in Excel, and effectively use Outlook and Word to support daily business operations.
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The Company is an Equal Opportunity Employer committed to a diverse and inclusive work environment. We accept applications on an ongoing basis.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability, or any other classification protected by law.
Title: Manager, Product Operations - Personalization
Salary or Pay Range: $115,000 - $125,000
Pay offered will vary based on job-related factors such as location, experience, training, skills, and abilities.
At Crocs, Inc. we believe in the power of a blend of in-person and virtual collaboration to drive creativity and strengthen relationships. Your participation in this flexible schedule plays a key role in building a connected and successful team. In-office requirements vary by our work personas: Resident (5 days), Collaborator (4 days), Connector (2-3 days), Explorer (fully remote). This role has been aligned to the Collaborator persona.
This position is eligible to participate in a company incentive program.
This position is eligible for company benefits including but not limited to medical, dental, and vision coverage, life and AD&D, short and long-term disability coverage, paid time off, employee assistance, participation in a 401k program that includes company match, and many other additional voluntary benefits.
The application window is 45 days, but applicants are encouraged to apply as soon as possible after the posting date in order to ensure optimal consideration. The posting will be removed if the job is filled before the application window deadline.
Job Category: Corporate
Other facts
About Crocs, Inc.
At Crocs, Inc., we believe life’s too short for uncomfortable shoes. As the global force behind two iconic brands — Crocs and HEYDUDE — we’re redefining casual footwear for people everywhere. Whether it’s the unmistakable Classic Clog or the laid-back ease of a HEYDUDE slip-on, our products are designed to move with you, wherever life takes you.
We’re more than just shoes. We’re about comfort without compromise, style with personality, and making a positive impact while we’re at it. Our brands are for all seasons, all ages, and all walks of life — and our commitment to personalization and self-expression keeps us connected to our consumer, one pair at a time.
What you'll do
- The Manager, Product Operations – Personalization will define and drive the Product Creation Calendar and manage the end-to-end product operations strategy for the Personalization category. This role involves ensuring timely product-to-market deliverables and facilitating cross-functional alignment.
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