About this role
At Crocs, Inc., every career offers a chance to make a real impact. No two journeys look the same. And that's exactly how we like it. Whether you’re welcoming customers into our stores, collaborating with global teams at our headquarters, or keeping operations moving at our distribution centers, your impact is real and valued. At Crocs, Inc. you’re not expected to fit a mold. You’re encouraged to break it and create something better.
Overview
The Manager, Department Online Mall Sales is responsible for driving sales growth across department store online channels through channel development and promotional execution, in line with the financial plan. Reporting to the Sr. Manager, Marketplace & eTail within Digital Sales, this role partners closely with online mall buyers, leads a team, and ensures operational excellence.
What You'll Do
Sales Growth & Channel Management
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Drive sales across department online malls (SSG, Hmall, Lotte, GS Shop, etc.) through strong buyer relationships and negotiation.
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Execute promotions, pricing alignment, coupon strategies, and tier mix optimization.
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Analyze weekly/monthly performance to ensure alignment with annual targets.
P&L & Budget Ownership
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Own P&L for department online channels, ensuring profitability and cost control.
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Set targets, monitor results, and manage RTL marketing budgets, accruals, and PO/PR processes.
Inventory, Merchandising & Promotions
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Partner with Merchandising on seasonal buying and allocation.
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Manage sell-through, inventory levels, stock transfers, and product setup.
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Plan and execute campaigns, GTM calendars, and events; track ROI and performance.
Operations & Advertising
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Manage advertising activities including banners, slots, and campaigns.
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Oversee daily operations (EDI, APTOS), reporting, RTV/RT processes, and returns.
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Ensure accurate and timely sales and inventory reporting.
Leadership
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Lead as a hands-on manager, coaching the team to drive performance, agility, and innovation.
What You'll Bring to the Table
KEY SKILLS & QUALIFICATIONS
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Strong knowledge of department store e-commerce and eTail operations.
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Proven P&L ownership and sales target achievement.
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Excellent negotiation, analytical, and inventory management skills.
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Leadership capability with a hands-on mindset.
REQUIREMENTS
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Bachelor’s degree or equivalent experience.
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8+ years in Fashion/Retail; 5+ years in e-commerce sales preferred.
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Strong understanding of Korean online market trends and product strategy.
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Fluent English communication skills and cross-functional collaboration ability.
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Strong planning, execution, and team leadership skills.
The Company is an Equal Opportunity Employer committed to a diverse and inclusive work environment.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability, or any other protected classification.
At Crocs, Inc. we believe in the power of a blend of in-person and virtual collaboration to drive creativity and strengthen relationships. Your participation in this flexible schedule plays a key role in building a connected and successful team. In-office requirements vary by our work personas: Resident (5 days), Collaborator (4 days), Connector (2-3 days), Explorer (fully remote). This role has been aligned to the Collaborator persona.
Job Category: Corporate
Other facts
About Crocs, Inc.
At Crocs, Inc., we believe life’s too short for uncomfortable shoes. As the global force behind two iconic brands — Crocs and HEYDUDE — we’re redefining casual footwear for people everywhere. Whether it’s the unmistakable Classic Clog or the laid-back ease of a HEYDUDE slip-on, our products are designed to move with you, wherever life takes you.
We’re more than just shoes. We’re about comfort without compromise, style with personality, and making a positive impact while we’re at it. Our brands are for all seasons, all ages, and all walks of life — and our commitment to personalization and self-expression keeps us connected to our consumer, one pair at a time.
What you'll do
- The Manager, Department Online Mall Sales is responsible for driving sales growth across department store online channels and ensuring operational excellence. This role involves managing P&L, executing promotions, and leading a team to achieve sales targets.
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