About this role
At Crocs, Inc., every career offers a chance to make a real impact. No two journeys look the same. And that's exactly how we like it. Whether you’re welcoming customers into our stores, collaborating with global teams at our headquarters, or keeping operations moving at our distribution centers, your impact is real and valued. At Crocs, Inc. you’re not expected to fit a mold. You’re encouraged to break it and create something better.
Overview
The CRM Manager, Campaigns will assist with strategy and execution of retention channels for the APAC region, including email, SMS and push notifications. This role will make advancements in segmentation, content, and personalization with the objective of improving the customer journey and meeting revenue targets for our APAC region. This is a highly collaborative role, partnering with cross-functional teams both regionally and globally to meet company goals while maintaining a customer-centric experience and delivering relevant content to the appropriate audience.
What You'll Do
- Collaboratively build the campaign calendar for APAC communications channels, ensuring it meets commercial needs and supports brand storytelling priorities
- Brief content needs to the content creation team, advising on best practices within your channels, and meeting regional relevance and nuance
- Lead the campaign ops team by briefing on all campaign elements needed for deployment (targeting, content, landing pages, etc.)
- QA all campaigns prior to deployment, with ultimate accountability for accuracy and quality
- Manage a robust, always-on testing calendar to drive optimizations across CRM channels
- Analyze campaign results, drawing insights that drive performance and incrementally improve CLV
- Partner with internal data teams to continually improve targeting and measurement capabilities
- Be responsible for the health and performance of the customer database
- Assist in budget forecasting and reporting
What You'll Bring to the Table
- Bachelor’s Degree or equivalent experience in Marketing, Communications, Advertising or related field
- 5+ years of digital marketing experience working in a fast-paced environment
- Knowledge of website analytics tools
- Proven experience in enterprise-level ESPs (SalesForce Marketing Cloud highly preferred) with the ability to make immediate level changes to campaign creative, structure, and scheduling
- Proven campaign management experience in defining targeting strategies that get results
- Team player with demonstrated ability to work effectively with multiple cross-functional groups
- Strong analytical and problem-solving skills
- Strong project and time management skills
- Strong communication skills with the ability to gain alignment and problem-solve collaboratively
- Takes initiative to generate ideas to drive business and contribute to organizational effectiveness
- Results-oriented with a bias for action.
The Company is an Equal Opportunity Employer committed to a diverse and inclusive work environment. We accept applications on an ongoing basis.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability, or any other classification protected by law.
Title: Manager, Campaigns (APAC)
Salary or Pay Range: $110,000 - $120,000
Pay offered will vary based on job-related factors such as location, experience, training, skills, and abilities.
At Crocs, Inc. we believe in the power of a blend of in-person and virtual collaboration to drive creativity and strengthen relationships. Your participation in this flexible schedule plays a key role in building a connected and successful team. In-office requirements vary by our work personas: Resident (5 days), Collaborator (4 days), Connector (2-3 days), Explorer (fully remote). This role has been aligned to the Collaborator persona.
This position is eligible to participate in a company incentive program.
This position is eligible for company benefits including but not limited to medical, dental, and vision coverage, life and AD&D, short and long-term disability coverage, paid time off, employee assistance, participation in a 401k program that includes company match, and many other additional voluntary benefits.
The application window is 45 days, but applicants are encouraged to apply as soon as possible after the posting date in order to ensure optimal consideration. The posting will be removed if the job is filled before the application window deadline.
Job Category: Corporate
Other facts
About Crocs, Inc.
At Crocs, Inc., we believe life’s too short for uncomfortable shoes. As the global force behind two iconic brands — Crocs and HEYDUDE — we’re redefining casual footwear for people everywhere. Whether it’s the unmistakable Classic Clog or the laid-back ease of a HEYDUDE slip-on, our products are designed to move with you, wherever life takes you.
We’re more than just shoes. We’re about comfort without compromise, style with personality, and making a positive impact while we’re at it. Our brands are for all seasons, all ages, and all walks of life — and our commitment to personalization and self-expression keeps us connected to our consumer, one pair at a time.
What you'll do
- The CRM Manager, Campaigns will assist with the strategy and execution of retention channels for the APAC region. This includes building the campaign calendar, leading the campaign ops team, and analyzing campaign results to improve customer lifetime value.
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