Account Manager

We’re looking for an Account Manager to be on the front lines of Crisp—representing our brand, mission, and industry-disrupting platform across broker partners and CPG customers. In this role, you’ll act as a strategic partner, helping brokers and clients translate insights into action, strengthen business strategies, and drive measurable sales impact and value across Crisp’s expanding portfolio of solutions.

This position is well-suited for someone with a background in retail analytics and SaaS who excels at building trusted relationships, uncovering growth opportunities, and guiding customers through data-driven decision-making—whether through broker-led engagement or direct CPG ownership.

The Account Manager is directly accountable for maximizing customer success and growth by ensuring brokers and CPG clients are fully leveraging Crisp’s solutions. You will focus on both retention and expansion, collaborating with partners and customers to establish clear success plans, broaden relationships across their organizations, and introduce new solutions that create measurable value. You’ll lead solution-based proposals, present strategic recommendations, and foster strong partnerships while delivering against business targets set by the VP of Account Management. You will also play a leadership role across Sales, Customer Success, and Product to deliver a consistent, positive customer experience, drive strong renewals, and ensure customer and partner feedback informs the continued evolution of Crisp’s platform and services.

Signs of a Great Candidate

• Passion for growth. You are passionate about finding ways to grow the business with our customers. You understand the customer’s specific use case and proactively engage with the customer to offer them the new products that are most relevant to their company.
• Customer focused. You are the primary point of contact for our customers. You know how to build positive and trusting relationships with customers and you leverage this ability to ensure the customer has the most positive experience possible with our product and our organization. You know how to work successfully with individuals, teams, and organizations. You strive to understand the challenges the customer is facing so you can guide them to solutions within our software and with the critical data Crisp provides.
• Knowledge. Our clients are primarily manufacturers of Fast Moving Consumer Goods (FMCG). An understanding of CPG and the use of Data & Analytics to drive insights and sales is preferred.
• Sales experience. You have a track record of success in sales. You understand the value of renewals and upsells. You know how to assess what a customer needs and can guide them to the additional products that will help them succeed.
• Software as a Service.  You know how to work with individuals, teams, and larger organizations to ensure our product becomes indispensable for our clients. You’re comfortable working with new technology and you can navigate unexpected situations with ease.

This role will embrace Crisp’s Core Values as guiding principles—solving client problems, helping the team continually improve our customer-centric approach, and strengthening Crisp’s reputation as a trusted partner in the retail supplier community.

What Makes a Great Fit at Crisp

• Collaboration: You believe the best results come from working together. You share ideas, pitch in, and elevate those around you.
• Grit: You’re curious, self-driven, and unafraid to roll up your sleeves. You get the job done even when the path isn’t clear and adapt quickly when things change.
• People: You stay close to those we serve. Listening, learning, and building what matters most.
• Feedback: You see it as fuel. You give it with care, take it with humility, and use it to level up.
• Ingenuity: You solve problems with creativity and speed. You look for ways to streamline, automate, or improve without being asked.

We are committed to transparency, diversity, and meritocracy, fostering an environment where every team member is empowered to make an impact, grow personally, and advance in their career. We invite you to join us — not just to take on a role, but to help shape a company you’re proud to be part of.

Applicants must be authorized to work for any employer in the U.S.

Crisp is unable to sponsor or take over sponsorship of an employment Visa at this time.