Learning Design Manager
full-time•Austin•$79k - $97k
About this role
At Crisis Text Line, we believe that every person in crisis deserves to be heard, understood, and supported. Our mission is carried forward by people who lead with empathy, integrity, and a deep sense of responsibility to one another and the communities we serve.
Volunteers are central to Crisis Text Line's mission, providing empathetic, real-time support to people in their moments of need. Our Community & Education team equips volunteers with the training, guidance, and ongoing learning opportunities they need to provide exceptional support while growing personally and professionally.
If you’re driven by purpose, passionate about creating meaningful learning and engagement experiences, and inspired to lead work that empowers volunteers and sustains their growth and connection, this is the role for you.
Role
The Learning Design Manager leads the Learning Design function within the Community & Education team, setting direction and driving alignment between volunteer training strategy and organizational priorities. As the people manager for this function, the role is accountable for ensuring learning solutions are high-impact, scalable, and grounded in measurable outcomes.
The Learning Design Manager builds and leads a high-performing team to create innovative, evidence-informed training experiences that strengthen volunteer capability, confidence, and readiness to serve. Through thoughtful design and continuous improvement, this role plays a critical part in advancing the quality, consistency, and impact of volunteer learning across the organization.
As the Learning Design Manager, you will:
- Provide strategic leadership to align learning and engagement initiatives with organizational goals, ensuring volunteer training drives meaningful impact.
- Lead and develop a high-performing team of Program Leads, setting clear expectations, fostering growth, and driving overall team performance.
- Oversee program operations and impact measurement, ensuring learning solutions scale effectively across the full volunteer lifecycle.
- Bring expertise and a strong perspective in customer engagement, community education, or volunteer learning programs to inform innovative and effective approaches.
Minimum Qualifications
- 6+ years of experience in learning design, instructional design, or education program development.
- 2+ years of people management experience, leading designers or content specialists.
- Proven ability to design and scale training programs aligned to defined competencies and learner outcomes.
- Strong point of view on learning strategy, instructional quality, and learner experience.
- Experience prioritizing work and aligning learning solutions to organizational goals and impact measures.
- Comfort operating in ambiguous environments and evolving existing programs or systems.
- Experience partnering cross-functionally with Learning Engagement, Community, Clinical/SMEs, Operations, or Product.
Preferred Qualifications
- Experience in nonprofit, healthcare, mental health, or volunteer-based organizations.
- Familiarity with LMS platforms, learning tools, or digital learning ecosystems.
- Background in customer education, enablement, or community education.
- Experience supporting distributed or volunteer learner populations.
Reliable High-Speed Internet Required: Must have a stable high-speed internet connection to support seamless remote collaboration, virtual meetings, online job tasks, etc.
For United States-based candidates:
The full salary range for this position, across all United States geographies, is $79,464 to $97,650. The upper portion of the salary range is typically reserved for existing employees who demonstrate strong performance over time. Starting salary will vary by location, qualifications, and prior experience; during the interview process, candidates will learn the starting salary range applicable for their location. We pay competitively in the tech-forward nonprofit space and offer a robust benefits package.
Benefits & Well-Being
Crisis Text Line recognizes that we are all unique human beings with unique life circumstances, and our benefits package aims to be as flexible as possible to support your needs as you work to promote mental well-being for people, wherever they are. Our benefits package is thoughtfully designed, incorporating an equity lens and input from our team, as well as industry best practices.
Highlights include:
- Comprehensive medical, dental, and vision options that prioritize accessibility and financial peace of mind
- Employer-funded HSA contributions
- Generous PTO, sick time, and 19 paid holidays with a winter break
- 12 weeks of fully paid parental leave after 26 consecutive weeks of service
- Monthly internet and mental health stipends
- Annual Wellness Stipend
- Home office and professional development stipends
- 403(b) retirement plan with employer contribution
- Sabbatical after 3 years of service
Benefits are for U.S.-based employees; international benefits may vary.
Within the United States, only candidates in the following states will be eligible for employment: CA, CO, CT, FL, GA, IL, IN, IA, MD, MA, MI, MO, NJ, NM, NY, NC, OH, PA, TN, TX, UT, VA, WA.
#LI-KR1
This is a remote-only position
Please note: The following eligibility applies to U.S.-based roles only.
Only candidates in the following states will be eligible for employment: CO, CT, FL, GA, IL, IN, MD, MA, MI, NJ, NM, NY, NC, PA, TN, TX, UT, VA, WA.
What you'll do
- The Learning Design Manager leads the Learning Design function, aligning volunteer training strategy with organizational priorities. They build and manage a high-performing team to create innovative training experiences that enhance volunteer readiness and impact.
About Crisis Text Line, Inc.
Crisis Text Line is a nonprofit organization that provides free, 24/7, high-quality text-based mental health support and crisis intervention in English and Spanish.
Since its launch in 2013, Crisis Text Line has engaged in more than 7.5 million crisis conversations and trained over 55,000 volunteers to support people in their moments of need. Crisis Text Line is committed to creating an empathetic world where nobody feels alone. Individuals seeking confidential support can connect with us via text. To be connected to a live, trained volunteer Crisis Counselor, text SHARE or APOYO to 741741 🇺🇲 🇨🇦.
Additional information, including how to become a volunteer or how to support Crisis Text Line through donations or partnerships, is available at www.crisistextline.org.
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Frequently Asked Questions
What does Crisis Text Line, Inc. pay for a Learning Design Manager?
Crisis Text Line, Inc. offers a competitive compensation package for the Learning Design Manager role. The salary range is USD 79k - 98k per year. Apply through Clera to learn more about the full compensation details.
What does a Learning Design Manager do at Crisis Text Line, Inc.?
As a Learning Design Manager at Crisis Text Line, Inc., you will: the Learning Design Manager leads the Learning Design function, aligning volunteer training strategy with organizational priorities. They build and manage a high-performing team to create innovative training experiences that enhance volunteer readiness and impact..
Is the Learning Design Manager position at Crisis Text Line, Inc. remote?
The Learning Design Manager position at Crisis Text Line, Inc. is based in Austin, Texas, United States. Contact the company through Clera for specific work arrangement details.
How do I apply for the Learning Design Manager position at Crisis Text Line, Inc.?
You can apply for the Learning Design Manager position at Crisis Text Line, Inc.directly through Clera. Click the "Apply Now" button above to start your application. Clera's AI-powered platform will help match your profile with this opportunity and guide you through the application process.