Learning and Engagement Manager

At Crisis Text Line, we believe that every person in crisis deserves to be heard, understood, and supported. Our mission is carried forward by people who lead with empathy, integrity, and a deep sense of responsibility to one another and the communities we serve.

Volunteers are central to Crisis Text Line's mission, providing empathetic, real-time support to people in their moments of need. Our Community & Education team equips volunteers with the training, guidance, and ongoing learning opportunities they need to provide exceptional support while growing personally and professionally.

If you’re driven by purpose, passionate about creating meaningful learning and engagement experiences, and inspired to lead work that empowers volunteers and sustains their growth and connection, this is the role for you.

Role

The Learning & Engagement Manager will lead the newly established Learning & Engagement function within the Community & Education team, setting strategic direction and driving execution across supplemental learning, engagement, and recognition initiatives. This role is accountable for ensuring these efforts meaningfully advance organizational priorities while deepening volunteer capability, connection, and belonging.

The Manager leads and develops a high-performing team to design and deliver impactful educational programs and engagement experiences informed by volunteer insights and data. Through a focus on quality, consistency, and continuous improvement, this role strengthens skills, fosters community, and supports volunteers throughout the full lifecycle of their engagement.

As the Learning and Engagement Manager, you will:

• Provide strategic direction and prioritize initiatives to ensure learning and engagement programs advance organizational goals and volunteer impact.
• Lead and support Program Leads by setting clear expectations, fostering professional growth, and driving high-performing team outcomes.
• Oversee program operations and measure impact to ensure continued education offerings scale effectively across the full volunteer lifecycle.
• Bring deep expertise and a thoughtful perspective in community education, volunteer engagement, or learning program design to shape innovative and meaningful experiences.
• Guide the development of differentiated learning and engagement pathways that meet the needs of volunteers at varying stages of tenure, skill, and involvement.

Minimum Qualifications

• 5+ years of experience in learning, community education, customer education, enablement, or engagement programs.
• 2+ years of people management experience, with a proven ability to coach, prioritize, and drive performance.
• Demonstrated success building and delivering learning or engagement programs end-to-end, including ongoing education, cohort-based learning, or events.
• Strong ability to translate feedback and organizational priorities into scalable programs.
• Experience operating in ambiguous, fast-moving environments and building new functions or initiatives.
• Proven cross-functional partnership experience (e.g., Ops, Product, Clinical/SMEs, Marketing).
• Clear point of view on community engagement and learner experience; comfortable making tradeoffs and decisions.
• Ability to operate as a player-coach, balancing strategy with hands-on execution.

Preferred Qualifications

• Experience in nonprofit, healthcare, mental health, or volunteer-driven organizations.
• Background in customer education, community-led growth, or SaaS environments.
• Familiarity with LMS, community platforms, or event tools.
• Experience supporting external-facing or revenue-adjacent education programs.
• Volunteer experience

Reliable High-Speed Internet Required: Must have a stable high-speed internet connection to support seamless remote collaboration, virtual meetings, online job tasks, etc.

For United States-based candidates: 

The full salary range for this position, across all United States geographies, is $80,000 to $85,000. The upper portion of the salary range is typically reserved for existing employees who demonstrate strong performance over time. Starting salary will vary by location, qualifications, and prior experience; during the interview process, candidates will learn the starting salary range applicable for their location. We pay competitively in the tech-forward nonprofit space and offer a robust benefits package.

Benefits & Well-Being

Crisis Text Line recognizes that we are all unique human beings with unique life circumstances, and our benefits package aims to be as flexible as possible to support your needs as you work to promote mental well-being for people, wherever they are. Our benefits package is thoughtfully designed, incorporating an equity lens and input from our team, as well as industry best practices.

Highlights include:

• Comprehensive medical, dental, and vision options that prioritize accessibility and financial peace of mind
• Employer-funded HSA contributions
• Generous PTO, sick time, and 19 paid holidays with a winter break
• 12 weeks of fully paid parental leave after 26 consecutive weeks of service
• Monthly internet and mental health stipends
• Annual Wellness Stipend
• Home office and professional development stipends
• 403(b) retirement plan with employer contribution
• Sabbatical after 3 years of service

Benefits are for U.S.-based employees; international benefits may vary.

Within the United States, only candidates in the following states will be eligible for employment: CA, CO, CT, FL, GA, IL, IN, IA, MD, MA, MI, MO, NJ, NM, NY, NC, OH, PA, TN, TX, UT, VA, WA.

This is a remote-only position

Please note: The following eligibility applies to U.S.-based roles only.

Only candidates in the following states will be eligible for employment: CO, CT, FL, GA, IL, IN, MD, MA, MI, NJ, NM, NY, NC, PA, TN, TX, UT, VA, WA.