Crisis Counselor Supervisor Bilingual (Part-Time)
part-time•El Paso
About this role
Crisis Counselor Supervisors play a critical role in the success of Crisis Text Line by providing real-time guidance and support to our remote volunteer Crisis Counselors, ensuring texters receive the highest quality care. In this role, you will step into texter conversations as needed and provide leadership during high-risk situations, including active rescues and mandatory reporting. You bring a calm, supportive, and empathetic approach to your work, fostering a positive and effective environment for Crisis Counselors while always keeping both the texter experience and the Crisis Counselor experience top of mind.
Crisis Text Line offers mental health support in both Spanish and English. In order to provide the service in both languages, our bilingual staff are responsible to provide both Spanish and English support, based on business needs, thus time spent on both services will vary. These bilingual roles require mental flexibility and the ability to easily oscillate between both languages fluidly.
Who you are a:
- Leader: You are self-motivated, have people management skills and take initiative when you see opportunities for growth.
- Expert multitasker: You are extremely focused and can effectively prioritize and monitor multiple tasks at one time in a fast paced environment.
- Effective communicator: You articulate clearly and effectively with staff and Crisis Counselors on our Platform. You stay focused and concise while being caring and positive.
- Problem-Solver: You are a critical thinker who can quickly identify problems and bring your best solutions to the table and are motivated to take action.
- A big thinker: You love to team up! You are always thinking of ways to better the quality of service to our texters and Crisis Counselors.
- Tech-Savvy: You are proficient in G-suite and are totally comfortable navigating new and exciting websites and online platforms.
What you’ll do:
- Perform active rescues when texter safety has been identified as imminent risk
- Monitor volunteer Crisis Counselor conversations for training adherence and quality support
- Work with volunteer Crisis Counselors in providing coping skills and exercise safety protocols in high-risk situations
- Assist volunteer Crisis Counselors to identify texter needs and develop a support and plan for safety
- Ensure volunteer Crisis Counselors adherence to code of conduct and escalate if required
- Provide real time feedback on conversation quality.
- Participate in trainings and internal working groups to increase quality service delivery
Requirements:
- You have 3+ years of crisis intervention work experience beyond volunteerism.
- You are bilingual, ie. fluent in English and Spanish (written & verbal).
- Ability to work flex shifts as needed to meet the needs of the business outside of assigned shifts, up to 26 hours per week, including weekends, nights, and holidays.
- Current Shifts Available (1x Openings):
1. Thursday, Friday, Saturday 9:00 PM - 5:00 AM EST (set break at 1 AM - 2 AM EST)
Hourly Salary: $25.31 per hour
This is a remote-only position
Please note: The following eligibility applies to U.S.-based roles only.
Only candidates in the following states will be eligible for employment: CO, CT, FL, GA, IL, IN, MD, MA, MI, NJ, NM, NY, NC, PA, TN, TX, UT, VA, WA.
What you'll do
- Crisis Counselor Supervisors provide real-time guidance and support to remote volunteer Crisis Counselors, ensuring high-quality care for texters. They perform active rescues and monitor conversations for training adherence and quality support.
About Crisis Text Line, Inc.
Crisis Text Line is a nonprofit organization that provides free, 24/7, high-quality text-based mental health support and crisis intervention in English and Spanish.
Since its launch in 2013, Crisis Text Line has engaged in more than 7.5 million crisis conversations and trained over 55,000 volunteers to support people in their moments of need. Crisis Text Line is committed to creating an empathetic world where nobody feels alone. Individuals seeking confidential support can connect with us via text. To be connected to a live, trained volunteer Crisis Counselor, text SHARE or APOYO to 741741 🇺🇲 🇨🇦.
Additional information, including how to become a volunteer or how to support Crisis Text Line through donations or partnerships, is available at www.crisistextline.org.
Ready to join Crisis Text Line, Inc.?
Take the next step in your career journey
Frequently Asked Questions
What does a Crisis Counselor Supervisor Bilingual (Part-Time) do at Crisis Text Line, Inc.?
As a Crisis Counselor Supervisor Bilingual (Part-Time) at Crisis Text Line, Inc., you will: crisis Counselor Supervisors provide real-time guidance and support to remote volunteer Crisis Counselors, ensuring high-quality care for texters. They perform active rescues and monitor conversations for training adherence and quality support..
Is the Crisis Counselor Supervisor Bilingual (Part-Time) position at Crisis Text Line, Inc. remote?
The Crisis Counselor Supervisor Bilingual (Part-Time) position at Crisis Text Line, Inc. is based in El Paso, Texas, United States. Contact the company through Clera for specific work arrangement details.
How do I apply for the Crisis Counselor Supervisor Bilingual (Part-Time) position at Crisis Text Line, Inc.?
You can apply for the Crisis Counselor Supervisor Bilingual (Part-Time) position at Crisis Text Line, Inc.directly through Clera. Click the "Apply Now" button above to start your application. Clera's AI-powered platform will help match your profile with this opportunity and guide you through the application process.