Shift Supervisor - 2nd Shift
full-time•Tinley Park
About this role
Benefits:
- Competitive salary
- Dental insurance
- Health insurance
- Paid time off
- Training & development
- Vision insurance
About this Role: Responsible for the day-to-day operations of our 24-hour Emergency Shelter program. Supervises staff as it relates to the functionality of the Agency Shelter program, including but not limited to the 24-Hour Crisis Hotline and Client Services. Responsible for ensuring that each program is utilizing a strengths-based, trauma-informed approach that is in line with Housing First and harm reduction principles. Maintain a cooperative communal living environment while assuring continuity of services necessary for a client’s success through conflict resolution strategies and relationship building. Responsible for safety and security of those accessing the facility.
Schedule: Monday-Friday 4:00PM-12:00AM
About Crisis Center for South Suburbia
The Crisis Center for South Suburbia is a non-profit organization committed to providing emergency shelter and essential services to individuals and families impacted by domestic violence. We serve thousands of individuals annually across the south suburban Chicago area, offering a comprehensive range of support services. We value inclusivity, professionalism, and ethical service delivery, and we encourage candidates from diverse backgrounds to apply.
Job Specific Duties and Responsibilities
Crisis Hotline & Client Intake
- Answer the 24-hour crisis hotline and text chat, providing crisis intervention, emotional support, referrals, and follow-up
- Complete agency intakes, provide shelter information, consult approval staff, and ensure accurate documentation
- Respond to inquiries with professionalism and compassion
- Monitor and manage client and visitor entry through security doors
- Complete shelter check-ins and exits to ensure safety and compliance
Residential Client Services
- Conduct regular client check-ins to assess needs and progress
- Facilitate shelter tours, assign rooms, distribute linens, and assist with room changes
- Conduct room checks to ensure safety and guideline compliance
- Serve as backup for meal preparation, service, and cleanup
- Communicate and enforce shelter guidelines consistently and compassionately
- Provide trauma-informed care and domestic violence education
- Facilitate client groups focused on communication, conflict resolution, and life skills
- Maintain knowledge of local resources and provide appropriate referrals
Operational & Administrative Duties
- Maintain shelter cleanliness, organization, and safety through task rotations and monitoring client chores
- Track and manage client belongings, personal supply requests, and in-kind donations
- Complete daily shift reports, Empower entries, and client documentation
- Coordinate follow-up needs with the case management team
- Monitor shelter property use and submit maintenance requests
- Ensure supplies are stocked and workstations are clean and sanitized
- Maintain professional, timely communication with internal and external partners
Shift Specialization – Benefits & Transportation
- Assist clients with applications for mainstream benefits
- Manage transportation resources, including Lyft and transit supports
- Review client requests for service-plan alignment and redirect as needed
- Provide transportation support for service-plan activities
- Serve as backup Resource Navigator by assisting with shelter relocation, employment searches, applications, employer partnerships, and connections to training and education
Supervision & Administration
- Participate in collaborative service delivery as part of the Victim Services Team
- Monitor operations and compliance with policies, safety, and confidentiality standards
- Participate in on-call rotation, scheduling, meetings, and client staffing
- Provide reports, delegate duties, and supervise, train, and evaluate staff
- Oversee referral quality, provide advocacy, and perform other duties as assigned
Education Required:
Bachelor’s degree
Experience Required:
1-3 years
Experience Required:
1-3 years
Location:
This position is based in the south suburban Chicago area, providing convenient access to schools and community partners within the region.
Other facts
Tech stack
Crisis Intervention,Emotional Support,Documentation,Safety Compliance,Trauma-Informed Care,Conflict Resolution,Client Services,Team Collaboration,Supervision,Training,Advocacy,Resource Management,Communication,Problem Solving,Organizational Skills,Community Resources
About Crisis Center for South Suburbia
The Crisis Center for South Suburbia is a non-profit community organization that provides emergency shelter and other essential services for individuals and families victimized by domestic violence and addresses the societal issues that contribute to domestic violence.
Team size: 51-200 employees
Website: http://www.crisisctr.org
LinkedIn: Visit
Industry: Individual and Family Services
Founding Year: 1978
What you'll do
- The Shift Supervisor is responsible for the day-to-day operations of the Emergency Shelter program, supervising staff and ensuring a trauma-informed approach. They also manage client services, safety, and compliance with shelter guidelines.
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Frequently Asked Questions
What does a Shift Supervisor - 2nd Shift do at Crisis Center for South Suburbia?
As a Shift Supervisor - 2nd Shift at Crisis Center for South Suburbia, you will: the Shift Supervisor is responsible for the day-to-day operations of the Emergency Shelter program, supervising staff and ensuring a trauma-informed approach. They also manage client services, safety, and compliance with shelter guidelines..
Why join Crisis Center for South Suburbia as a Shift Supervisor - 2nd Shift?
Crisis Center for South Suburbia is a leading Individual and Family Services company.
Is the Shift Supervisor - 2nd Shift position at Crisis Center for South Suburbia remote?
The Shift Supervisor - 2nd Shift position at Crisis Center for South Suburbia is based in Tinley Park, Illinois, United States. Contact the company through Clera for specific work arrangement details.
How do I apply for the Shift Supervisor - 2nd Shift position at Crisis Center for South Suburbia?
You can apply for the Shift Supervisor - 2nd Shift position at Crisis Center for South Suburbia directly through Clera. Click the "Apply Now" button above to start your application. Clera's AI-powered platform will help match your profile with this opportunity and guide you through the application process. You can also learn more about Crisis Center for South Suburbia on their website.