CC
Dedicated Account Associate
full-time•Mankato
About this role
POSITION SUMMARY
Coordinates the overall operations of an assigned dedicated account, including overseeing drivers and providing customer service, to ensure
loads are delivered safely and timely.
ROLE AND RESPONSIBILITIES
* Assigns loads and routes drivers based upon available hours and customer needs.
* Serves as main point-of-contact for an assigned customer base and monitors all customer-specific loads from the time the load is tendered
until it is delivered.
* Performs supervisory responsibilities, as needed, to effectively manage drivers including coaching, planning, assigning work, addressing
complaints, and resolving problems.
* Communicates customer issues and concerns with the appropriate departments as needed.
* Monitors trailer pools at assigned customer locations, coordinates movement of trailers when necessary, and provides guidance if trailer
detention issues arise.
* Validates driver hours of service in order to safely and legally facilitate the delivery of loads.
* Balances time off requests made by drivers with the operational need to move freight.
* Establishes and maintains positive working relationships.
* Receives and carries out instructions.
* Maintains regular and predictable attendance.
* Performs other duties as assigned.
Qualifications
REQUIRED SKILLS/ABILITIES
* Excellent verbal and written communication skills.
* Performs work requiring advanced knowledge while consistently exercising discretion and judgement.
* Solves problems and makes decisions independently.
* Strong supervisory and leadership skills.
* Manages multiple priorities and deadlines.
* Proficient with Microsoft Office Suite or related software.
QUALIFICATIONS AND EDUCATION REQUIREMENTS
Bachelor's degree; or three to four years of related experience and/or training; or equivalent combination of education and experience.
PHYSICAL REQUIREMENTS
* Prolonged periods sitting at desk and working on a computer.
* Must be able to lift up to 10 pounds at times.
* Ability to travel.
CERTIFICATIONS, LICENSES, REGISTRATIONS
Valid Driver's License
* Excellent verbal and written communication skills.
* Performs work requiring advanced knowledge while consistently exercising discretion and judgement.
* Solves problems and makes decisions independently.
* Strong supervisory and leadership skills.
* Manages multiple priorities and deadlines.
* Proficient with Microsoft Office Suite or related software.
QUALIFICATIONS AND EDUCATION REQUIREMENTS
Bachelor's degree; or three to four years of related experience and/or training; or equivalent combination of education and experience.
PHYSICAL REQUIREMENTS
* Prolonged periods sitting at desk and working on a computer.
* Must be able to lift up to 10 pounds at times.
* Ability to travel.
CERTIFICATIONS, LICENSES, REGISTRATIONS
Valid Driver's License
What you'll do
- The Dedicated Account Associate coordinates operations for an assigned account, overseeing drivers and ensuring timely delivery of loads. They serve as the main point of contact for customers and manage driver-related issues.
About Crete Carrier Corporation
Crete Carrier Corporation includes Crete Carrier, Shaffer Trucking, and Hunt Transportation. Crete Carrier provides dry van services, Shaffer Trucking specializes in temperature-controlled freight, and Hunt Transportation is our open-deck (flatbed) division. Crete Carrier Corporation was founded in 1966 and as we’ve grown our focus has remained on providing safe, reliable service to our customers. Our service begins with the best drivers in the business and relies on experienced support staff working directly with customers and drivers on day-to-day operations, with the flexibility to respond to changing conditions. Crete Carrier Corporation is a debt-free company, and we partner with some of the best-known names in American business, building a solid foundation for our drivers and support teams.
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Frequently Asked Questions
What does a Dedicated Account Associate do at Crete Carrier Corporation?
As a Dedicated Account Associate at Crete Carrier Corporation, you will: the Dedicated Account Associate coordinates operations for an assigned account, overseeing drivers and ensuring timely delivery of loads. They serve as the main point of contact for customers and manage driver-related issues..
Is the Dedicated Account Associate position at Crete Carrier Corporation remote?
The Dedicated Account Associate position at Crete Carrier Corporation is based in Mankato, Minnesota, United States. Contact the company through Clera for specific work arrangement details.
How do I apply for the Dedicated Account Associate position at Crete Carrier Corporation?
You can apply for the Dedicated Account Associate position at Crete Carrier Corporationdirectly through Clera. Click the "Apply Now" button above to start your application. Clera's AI-powered platform will help match your profile with this opportunity and guide you through the application process.