Staff Software Engineer, Backend (AI Platform)

<p>Cresta is on a mission to turn every customer conversation into a competitive advantage by unlocking the true potential of the contact center. Our platform combines the best of AI and human intelligence to help contact centers discover customer insights and behavioral best practices, automate conversations and inefficient processes, and empower every team member to work smarter and faster. Born from the prestigious Stanford AI lab, Cresta's co-founder and chairman is<a href="https://www.linkedin.com/in/sebastian-thrun-59a0b273/"> Sebastian Thrun</a>, the genius behind Google X, Waymo, Udacity, and more. Our leadership also includes CEO,<a href="https://www.linkedin.com/in/pingwu/"> Ping Wu</a>, the co-founder of Google Contact Center AI and Vertex AI platform,<a href="https://www.linkedin.com/in/tianlinshi/"> and co-founder, Tim Shi</a>, an early member of Open AI.</p> <p>Join us on this thrilling journey to revolutionize the workforce with AI. The future of work is here, and it's at Cresta.</p> <h4>About the role:</h4> <ul class="p-rich_text_list p-rich_text_list__bullet p-rich_text_list--nested" data-stringify-type="unordered-list" data-list-tree="true" data-indent="0" data-border="0"> <li data-stringify-indent="0" data-stringify-border="0"><strong data-stringify-type="bold">Own model serving:</strong>&nbsp;Design, build, and maintain low-latency, highly-available serving stacks for in-house ML model serving and integrating with LLM serving partners.</li> <li data-stringify-indent="0" data-stringify-border="0"><strong data-stringify-type="bold">Automate training pipelines:</strong>&nbsp;Orchestrate data prep, training, evaluation, and registry workflows on Kubernetes with solid MLOps practices.</li> <li data-stringify-indent="0" data-stringify-border="0"><strong data-stringify-type="bold">Optimize at scale:</strong>&nbsp;Profile and tune throughput, memory, and cost; introduce caching, sharding, batching, and GPU/CPU autoscaling where it pays off.</li> <li data-stringify-indent="0" data-stringify-border="0"><strong data-stringify-type="bold">Build platform primitives:</strong>&nbsp;Create reusable SDKs, templates, and CLI tools that let research and product teams ship models independently and safely.</li> <li data-stringify-indent="0" data-stringify-border="0"><strong data-stringify-type="bold">Raise the bar:</strong>&nbsp;Instrument deep observability (tracing, metrics, alerts), drive blameless post-mortems, and mentor engineers on production ML best practices.</li> </ul> <div class="p-rich_text_section"><strong data-stringify-type="bold">What we’re looking for</strong></div> <ul class="p-rich_text_list p-rich_text_list__bullet p-rich_text_list--nested" data-stringify-type="unordered-list" data-list-tree="true" data-indent="0" data-border="0"> <li data-stringify-indent="0" data-stringify-border="0">5+ years writing production software; 2+ years focused on ML platform or infra.</li> <li data-stringify-indent="0" data-stringify-border="0">Expert Python (async, typing, packaging, performance).</li> <li data-stringify-indent="0" data-stringify-border="0">Working Golang knowledge for systems components.</li> <li data-stringify-indent="0" data-stringify-border="0">Proven experience with one or more serving frameworks (e.g., vLLM, Triton, TorchServe).</li> <li data-stringify-indent="0" data-stringify-border="0">Kubernetes and cloud-native ops.</li> <li data-stringify-indent="0" data-stringify-border="0">Solid grasp of distributed systems, networking, and container security.</li> <li data-stringify-indent="0" data-stringify-border="0">Culture of rigorous testing, code review, and continuous delivery.</li> </ul> <div class="p-rich_text_section"><strong data-stringify-type="bold">Nice-to-haves</strong></div> <ul class="p-rich_text_list p-rich_text_list__bullet p-rich_text_list--nested" data-stringify-type="unordered-list" data-list-tree="true" data-indent="0" data-border="0"> <li data-stringify-indent="0" data-stringify-border="0">Hands-on with large language models or real-time streaming inference.</li> <li data-stringify-indent="0" data-stringify-border="0">Terraform, Helm, or similar IaC tooling.</li> <li data-stringify-indent="0" data-stringify-border="0">Experience in speech or conversational AI domains.</li> </ul> <p><strong>Perks &amp; Benefits:</strong></p> <p>We offer a comprehensive and people-first benefits package to support you at work and in life:</p> <ul> <li>Comprehensive medical, dental, and vision coverage with plans to fit you and your family</li> <li>Flexible PTO to take the time you need, when you need it</li> <li>Paid parental leave for all new parents welcoming a new child</li> <li>Retirement savings plan to help you plan for the future</li> <li>Remote work setup budget to help you create a productive home office</li> <li>Monthly wellness and communication stipend to keep you connected and balanced</li> <li>In-office meal program and commuter benefits provided for onsite employees</li> </ul> <p><strong>Compensation at Cresta&nbsp;</strong></p> <p>Cresta’s approach to compensation is simple: recognize impact, reward excellence, and invest in our people. We offer competitive, location-based pay that reflects the market and what each individual brings to the table.</p> <p>The posted base salary range represents what we expect to pay for this role in a given location. Final offers are shaped by factors like experience, skills, education, and geography. In addition to base pay, total compensation includes equity and a comprehensive benefits package for you and your family.</p> <p>We have noticed a rise in recruiting impersonations across the industry, where scammers attempt to access candidates' personal and financial information through fake interviews and offers. All Cresta recruiting email communications will always come from the @cresta.ai domain. Any outreach claiming to be from Cresta via other sources should be ignored.&nbsp; If you are uncertain whether you have been contacted by an official Cresta employee, reach out to&nbsp;<a href="mailto:[email protected]">[email protected]</a>&nbsp;</p>