Senior Analyst, GTM Strategy & Operations
full-time•Canada
About this role
About Us
At Crescendo, we’re transforming customer experience with Augmented AI—a seamless blend of human expertise and AI automation that delivers better, faster, more scalable support. We’re not just changing how support works. We’re reshaping the economics of an entire industry.
The Role
At Crescendo, we're hiring a high-agency operator to join the GTM Strategy & Ops team and help translate top priorities into visible, business-wide impact. In this role, you’ll tackle complex, cross-functional initiatives across the entire Go-To-Market organization, including Sales, Customer Success, Demand Generation, BizTech, and Finance. Reporting to the SVP of GTM Strategy & Ops, you’ll partner directly with GTM leaders to identify growth opportunities, drive initiatives, and accelerate execution across the org. The role demands a combination of strategic thinking, analytical rigor, operational excellence, and strong communication skills, particularly within a fast-paced SaaS or B2B technology environment
Success in this role opens the door to leadership roles within GTM Strategy & Ops, Sales, or Product Management.
This is a remote role that requires working West Coast hours.
What You’ll Do:
- Drive strategic initiatives: Own and execute high-priority GTM initiatives, partnering with functional leaders to support priority projects and accelerate progress where needed.
- Serve as a trusted thought partner to GTM executives: Help senior leaders navigate complex issues, structure their thinking, and drive toward clear, high-impact decisions.
- Run operational rhythms: Dive into performance trends, pipeline data, Gong calls, and customer journeys to uncover gaps, patterns, and insights that drive better decisions and execution.
- Fix and modernize broken processes: Identify outdated or inefficient ways of working across GTM. Propose smarter approaches, pilot improvements (especially with AI) and support scale-up.
- Craft executive-ready communications: Help GTM leaders distill and package their strategies into internal narratives and external presentations, including org-wide updates, strategic initiative briefs, board content, and leadership presentations.
- Enable cross-functional coordination: Facilitate alignment and collaboration across Sales, Marketing, CS, Support, Ops, and Growth, especially in ambiguous or fast-moving areas.
- Drive critical planning activities, including capacity planning, territory design, and goal setting, applying a strong financial lens to all strategic decisions.
What We Expect From You:
- 5+ years of combined experience in GTM Strategy, Sales Operations, Management Consulting, Product Management, or a similar strategic generalist role, preferably within a SaaS or B2B technology company.
- Intimate understanding of recurring revenue business models, the SaaS customer lifecycle, sales cycles, and key drivers of sales success.
- Outstanding analytical and modeling skills; with the talent for conducting research, analyzing data, developing hypotheses, and crafting effective, data-driven recommendations.
- Deep familiarity with Salesforce (lead flow, reporting, and dashboard creation), adjacent tooling (Gong, Clari, Outreach, etc), and experience with BI Tools (Tableau, Lookr, etc.)
- Strong verbal and written communication skills with proven experience presenting to and influencing senior stakeholders and executives.
- High sense of ownership, extreme organization, and ability to thrive in a dynamic work environment, comfortable with ambiguity.
Preferred Skills
- Experience operating in a high-growth tech environment.
- Experience creating GTM strategies along with a practical understanding of the technologies and tactics necessary for execution.
- Curiosity and enthusiasm for leveraging AI tools to drive efficiency and scale work.
- Experience leading a small team or complex project from end-to-end.
What You’ll Get In Return:
- Remote working arrangements
- Competitive Base Salary
- Generous paid vacation
- Attractive benefits package including medical, dental, and vision options that are applicable per country of residence for all our full-time employees
- Training opportunities provided by Crescendo and outside entities
- 1-on-1 coaching with feedback sessions, mentorship, and opportunities for cross-functional development
Why Crescendo?
- We’re creating a new category: Augmented AI.
- Our growth has been explosive—0 to $100M+ in ARR in under a year—and we’re just getting started.
- Our model is built on outcomes, not buzzwords. That means we only win when our customers do.
- You’ll join a high-performing, customer-obsessed team that values speed, creativity, and craft.
- We’re remote-first, people-first, and purpose-driven.
Join us and help shape the future of customer experience.
Company Culture Is At Our Core
Our core values bring intention to our work and set the tone for our culture. From the partners we serve to the associates who work with us, we share a set of core values that guide our actions.
- Care for others - Cooperate, empathize, and seek opportunities to put each other first.
- Embrace growth - Expand your mind by taking calculated risks, developing your skills, and staying open to change
- Manifest trust - Trust is the bond that allows us to work at our highest levels, as members of a team, in a unified direction. It is continuously earned by delivering on our commitments.
- Take ownership - Doing the right thing should come naturally.
- Be humble - Seek guidance, receive feedback, ask questions, and listen to your colleagues
Crescendo is proud to be an equal-opportunity workplace. We value diversity, inclusion, equity, and belonging and these pillars are at the heart of how we work together. We are committed to providing equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, Veteran status, or any other applicable legally protected characteristics in the location in which the candidate is applying. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.
We are committed to the inclusion of all individuals and will make reasonable accommodations for qualified individuals with disabilities in our job application process. If you require assistance or accommodations to participate in the job application or interview process, please contact [email protected].
Company Culture Is At Our Core
Core values give our work intention and our culture its edge. They’re the standards we hold for ourselves, our partners, and each other.
- Care for others: Empathy is a key driver. When people thrive, so does the mission.
- Embrace growth: Curiosity fuels progress. Take bold risks, sharpen your edge, go forward.
- Manifest trust: Trust is our currency. Earn it daily, protect it fiercely, and let it fuel what’s next.
- Take ownership: Bold choices with integrity at the core—that’s how impact lasts.
- Be humble: Humility opens the door to better ideas. Hear others, lift others, keep learning.
Crescendo is proud to be an equal-opportunity workplace. We value diversity, inclusion, equity, and belonging and these pillars are at the heart of how we work together. We are committed to providing equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, Veteran status, or any other applicable legally protected characteristics in the location in which the candidate is applying. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.
We are committed to the inclusion of all individuals and will make reasonable accommodations for qualified individuals with disabilities in our job application process. If you require assistance or accommodations to participate in the job application or interview process, please contact careers@crescendo.ai.
PRIVACY NOTICE
Crescendo is committed to ensuring your privacy and the protection of your personal data. By filling out the forms associated with your job application and submitting your data to us, you are giving us your consent to process your data and store it for potential recruitment and hiring purposes.
To understand more about Crescendo’s privacy program, including your rights and options for managing the personal data you submit to us, please visit our Privacy Center here.
What you'll do
- Drive strategic initiatives and own high-priority GTM initiatives while partnering with functional leaders. Facilitate alignment and collaboration across various departments to support growth opportunities and improve operational processes.
About Crescendo
There’s huge potential in the new chapter of AI-powered customer service. But it will only be captured by companies that can shake up the industry models that hold back innovation.
We’re a group of founders who have worked in customer experience for years. Our tech and our people have served billions of customers and provided exceptional service across the world.
Crescendo is our vision for finally changing what’s held us back before.
We’re combining the most advanced AI technology with the best human agents to provide a blended experience. We’re eliminating the separation between the contact center and the technology provider. With everything orchestrated together, we can dramatically accelerate improvements to agent and customer experience.
That means customer service that’s more in sync, easier to manage, and more tightly integrated than ever before.
And our customers will only pay for positive outcomes. It’s a brilliant harmony of AI and CX.
Ready to join Crescendo?
Take the next step in your career journey
Frequently Asked Questions
What does a Senior Analyst, GTM Strategy & Operations do at Crescendo?
As a Senior Analyst, GTM Strategy & Operations at Crescendo, you will: drive strategic initiatives and own high-priority GTM initiatives while partnering with functional leaders. Facilitate alignment and collaboration across various departments to support growth opportunities and improve operational processes..
Is the Senior Analyst, GTM Strategy & Operations position at Crescendo remote?
The Senior Analyst, GTM Strategy & Operations position at Crescendo is based in Canada, Canada. Contact the company through Clera for specific work arrangement details.
How do I apply for the Senior Analyst, GTM Strategy & Operations position at Crescendo?
You can apply for the Senior Analyst, GTM Strategy & Operations position at Crescendo directly through Clera. Click the "Apply Now" button above to start your application. Clera's AI-powered platform will help match your profile with this opportunity and guide you through the application process.