EEPF Admin - Manager of Administrative Support Services

 Manager of Administrative Support Services (EEPF)

Department: Eeyou Eenou Police Force (EEPF)

Report to: Police Director

Salary Grade: 8

Status: Permanent

Revision Date: April 2023                 

Job Code: EEPF23

Core Functions:

The Manager of EEPF Administrative Support Services is responsible for overseeing administrative tasks such as planning, organizing, directing, and controlling all activities related to the implementation of programs, training, communication, and the call dispatch center.

The incumbent collaborates and supports EEPF's upper management and stakeholders to ensure the effective delivery of administrative services that support the goals and objectives of the EEPF.

Strategic andFinancial Responsibilities:

• Contribute to the planning and development of appropriate courses of action, recommending alternative means of achieving objectives and projecting consequences of alternatives selected.
• Assess the results in relation to established goals and implement, and if needed, the appropriate corrective measures. 
• Lead and manage projects related to the strategic goals of the EEPF.
• Participate in managing the EEPF financial resources by assisting with preparing the annual budget for their unit.

Administrative and Communication responsibilities:

• Prepare reports, presentations, and other communications for the EEPF by working closely with EEPF upper management and other stakeholders to ensure that all communications accurately reflect the goals and priorities of the EEPF.
• Gather and compile data information from various sources, conduct research, review documents, and consult with other EEPF units to gather the necessary information.
• Work closely with the Inspector of Administration to develop and implement training programs to meet the EEPF's and its employees' needs.
• Maintain accurate and up-to-date training records, attendance sheets, and participant evaluations.
• Manage and maintain the training databases to track training completion, certifications, and progress.
• Generate reports on training activities, outcomes, and effectiveness.
• Collect and arrange the necessary information from all units within EEPF to facilitate the provision of information to the Police Commission.
• Provide administrative support to upper management by performing a range of administrative tasks, preparing reports, and organizing and maintaining files, records, and databases.
• Collaborate with other EEPF units and Human Resources department to develop and implement communication plans for specific programs, events, or initiatives.
• Coordinate and participate in drafting the EEPF annual report. 
• Develop and implement a comprehensive communication strategy that aligns with the EEPF's mission and values.
• Oversee all internal and external communications, including media relations, social media, website content, and marketing materials.

Call Dispatch Center and CRPQ responsibilities:

• Develop and implement policies and procedures for the call dispatch center.
• Oversee and provide quarterly statistics reports on the Call Dispatch Center's performance, including call volume, response times, and other relevant metrics.
• Oversee the Call Dispatch Center staff training to have the necessary training, resources, and support to perform their duties effectively.
• Work with the Call Dispatch Center Coordinator and Lieutenants to identify areas for improvement and implement changes to enhance the efficiency and effectiveness of call handling.
• Ensure the call dispatch center is equipped with the technology and equipment to support the operations.
• Ensure compliance with relevant legislation, regulations, and policies.

Managing Special Projects and Prevention Programs Responsibilities:

• Manage programs within EEPF, including developing and implementing program strategies, goals, and objectives.
• Develop project budgets, timelines, and resource plans, and ensure that projects are completed on time, within scope, and within budget.
• Support the Lieutenants with implementing special projects and prevention programs to reduce crime, improve community safety, and promote public awareness.

Managerial Responsibilities:

• Supervise and lead direct reports.
• Assist with the development of team objectives and individual objectives for direct reports by ensuring that performance is aligned with those objectives. Ensure that supervisors within the team establish objectives that align with departmental objectives in collaboration with the Department Director.
• Identify training needs, recommend solutions, and support training and development.
• Conduct periodic performance evaluations for direct reports and assist supervisors through formal performance evaluations and regular one-on-one meetings.
• Promote ongoing, effective, and open communication with employees. Keep staff members informed of decisions that impact them and/or their department.

Other Responsibilities:

• Maintain up-to-date knowledge and skills in the area(s) of responsibility.
• Perform other duties as required.

Qualifications:

Education

• Bachelor’s Degree in business administration or related field.

Experience

• Minimum of 5 to 8 years of relevant experience.
• Extensive knowledge of Cree policies and procedures.

Language:

• Fluencyin Cree, French, and English (2 out of 3).

Knowledge and Abilities:

• Ability to conduct himself/herself with a high degree of professionalism and to adhere to the code of ethics established for this purpose.
• Strong communication and interpersonal skills.
• Ability to demonstrate good judgment, discretion, flexibility, initiative, tactfulness, and honesty.
• Ability to provide leadership and direction.
• Ability to develop and maintain effective working relationships.
• Ability to work at an executive level with little or no supervision.

Additional Requirements:

• Typical office setting where there are no unusual physical demands.
• Willingness to undergo a background check.
• Willingness to travel occasionally.

The Cree Nation Government may, at its discretion, waive any or all of the aforementioned requirements if a suitable candidate who is a JBNQA beneficiary accepts to follow a training plan determined by the Cree Nation Government as a condition of employment.