A financial services company in Plano has an immediate opening for a hands-on IT Infrastructure Manager. This role will lead/manage the helpdesk and Systems Administration services and provide Cyber Security and Network Configuration support for the company. This Manager will guide team members and perform complex and simple tasks in each of the areas as necessary.

What will you do:

• Lead and manage IT infrastructure team, including network, server, storage, and cloud operations.
• Execute infrastructure strategies aligned with business goals and IT service management best practices.
• Ensure standardization of solutions across the organization.
• Lead infrastructure projects including upgrades, migrations, and new deployments.
• Ensure optimal performance, reliability, and security of all infrastructure components.
• Drive continuous improvement through automation, monitoring, and proactive maintenance.
• Work with IT leadership to plan and implement new infrastructure or upgrades of existing IT infrastructure
• Secure the company’s IT assets including software and hardware
• Secure Firewalls, Network, Servers, PCs, Laptops and Mobile devices
• Secure MS Azure cloud and AWS Cloud components and services
• Handle security related aspects of Firewalls, switches, routers, VPN, remote management, security gateways, intrusion detection/prevention systems (IDS/IPS), web application firewalls (WAF), proxies, and endpoint protection systems
• Lead efforts to implement secure access controls, identity management solutions, and segmentation policies
• Lead efforts in developing, enforcing, and reviewing information security policies and procedures
• Monitor network traffic for unusual activity using SIEM tools and respond to security alerts and incidents
• Conduct vulnerability assessments and coordinate remediation efforts across relevant platforms
• Help deploy network hardware and software with a security-first approach
• Stay current on emerging threats, vulnerabilities, and industry trends; recommend improvements to enhance the organization's security posture
• Lead work efforts with cross-functional teams to support secure application and system deployment
• Maintain documentation of network and security configurations, procedures, and incident reports
• Protect the company by working directly with 3rd party vendors on all Cyber Security projects – penetration tests, server patches, desktop / laptop patches (via WSUS) and network configuration
• Install and upgrade computer and network components (switches, routers, firewalls, VLANs etc.) and software, manage virtual servers, and integrate automation processes (e.g., Microsoft WSUS)
• Troubleshoot hardware and software errors by running diagnostics, documenting problems and resolutions, prioritizing problems, and assessing impact of issues
• Perform or delegate regular backup operations and implement appropriate processes for data protection, disaster recovery, and failover procedures
• Experience with helpdesk support efforts, to help make sure all desktop applications, workstations, and related equipment problems are resolved in a timely manner with limited disruptions
• Responsible for capacity, storage planning, and network performance
• Perform periodic bandwidth testing and ensure that network connectivity is optimized
• Participate in budgeting and cost control for infrastructure initiatives.
• Provide leadership and mentoring for infrastructure team members.

What you should have:

• Associate or bachelor’s degree in computer science, Information Technology, System Administration, or related field. Equivalent experience may also be considered in lieu of a degree.
• Minimum of 8 years of hands-on helpdesk, security and network administration experience
• Minimum 2-3 years of management experience with a team of direct reports managing helpdesk and sys admin functions.
• Experience installing and managing servers, desktops, laptops, and software patches.
• Experience conducting pen tests and fixing problems.
• Strong knowledge of implementing and effectively developing helpdesk and IT operations best practices, including expert knowledge of networking, security, storage, data protection, and disaster recovery protocols
• Experience with Secure Firewalls, hands-on experience with Cisco ASA or other similar firewalls
• Full understanding of Firewall concepts (Security Zones, Security policy ordering, Searching and Sorting Audit logs, Address Sets, negated addresses, User Roles and tables, route-based policies, address-books, Application traffic control, etc.)
• Good understanding of routing (OSPF/EIGRP/BGP) and switching technology
• Excellent understanding of Proxy based product (hands-on preferred)
• Good knowledge of Linux and Windows
• Excellent understanding (hands-on preferred) on various security technologies including, VPN's, IDS/IPS, end point security solutions (AV, HIPS, and Hard Disk Encryption), Authentication products (Bitglass, MS Defender), Content Security Gateways (Cisco IronPort Web/Mail Security Gateways), DLP, Load Balancing
• AWS configuration, security hardening and networking experience
• O365, Azure, Entra, Defender experience
• Strong knowledge of systems and networking software, hardware, and networking protocols
• Experience with scripting and automation tools

Preferred experience/qualifications:

• Experience with firewalls, switches, routers, VPNs, remote management, troubleshooting, and problem resolution preferred
• Azure AD, MS Defender experience desired
• AWS Security experience (Security Groups, NACLs, Security Policies)
• Security, System administration and IT certifications (CISSP, CCNA etc.) are a plus
• Certifications in Linux, Microsoft, Cisco, or other network related fields are a plus
• Working knowledge of virtualization and VMWare and hosting in the Cloud
• AWS and Azure security certifications desired

Come Join Us!
We are a premier debt resolution company which provides a fresh financial start for individuals with overwhelming debt problems. We live our credo, Carpe Diem (“Seize the Day”) and we do this each and every day. Our company growth is a direct reflection of the passion and dedication of our various teams. If you are looking for a unique career opportunity in a dynamic, growing and positively charged, high performance culture -- we urge you to consider joining our family. We reward success and hard work!

We invite you to join us at https://jobs.jobvite.com/creditassociates

Benefits:

• Excellent benefits, including Medical, Dental, Vision and company paid Life Insurance
• Generous 401k plan with aggressive company match
• Convenient location near Legacy West
• Relaxed yet fast-paced work environment including business-casual dress code

All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or other legally protected status.