Food & Beverage Supervisor

The Role:

New York, NY

Crafty's Food & Beverage Supervisor manages a team of Associates to deliver a high quality client experience, centered around hospitality and operations at a client site. They are the main point of contact on the ground for our client, and will be focused on - and have the agency to deliver - the best client experience for their site. There are four main areas of responsibility: client communications, people management, operational execution, and quality assurance.

• Client Communications: Serve as the primary on-site liaison with the client, maintaining strong, professional relationships through consistent, clear communication. Proactively share updates, resolve issues, and escalate concerns to the broader Crafty team as needed.
• People Management: Lead and support a team of Associates by setting expectations, providing regular feedback, and fostering a positive, collaborative work environment. Ensure team members are properly trained, motivated, and aligned with Crafty’s standards of service.
• Operational Execution: Oversee day-to-day pantry operations, including inventory management, restocking, merchandising, and equipment upkeep (e.g., coffee machines and kegerators). Ensure all tasks are completed accurately and on time, in alignment with client needs and company processes.
• Quality Assurance: Conduct regular quality checks on products, equipment, and overall presentation. Uphold cleanliness, organization, and safety standards across all client-facing and storage areas. Take initiative to identify areas for improvement and implement solutions that enhance the client experience.

This full-time, salaried position at Crafty supports one of our New York clients. While the typical schedule is Monday through Friday from 7am to 4pm., hours may fluctuate depending on operational demands or special events. Candidates must meet the skill-based qualifications outlined below.

Required Attributes:

• Client Obsessed: Demonstrates a deep understanding of client needs and consistently leads the team in delivering exceptional service. Acts as a proactive advocate for the client experience, guiding the team to anticipate preferences and maintain high standards of professionalism in all interactions.
• Effective Communicator: Demonstrates exceptional communication skills across interpersonal, verbal, and written formats to ensure clarity, alignment, and consistency between clients, team members, and the broader Crafty organization. Provides direction, feedback, and escalation as needed.
• Operationally Sound: Ensures that all operations run smoothly, efficiently, and effectively by overseeing daily workflows, upholding best practices, and holding the team accountable to Crafty’s operational standards and client expectations.
• Reliable: Shows leadership through accountability, punctuality, and consistency in fulfilling responsibilities. Establishes trust with both the client and team by maintaining high service standards and ensuring team reliability and follow-through.
• • In order to fulfill this role, you must be able to download our Crafty application on your mobile device
• Resilient: Quickly adapts to change and leads the team through challenges with strong problem-solving skills and a calm, solutions-oriented mindset. Maintains a positive attitude while navigating complexity to ensure continuous operational success.
• • Must be able to remain stationary for 50% of the time and capable of pushing, pulling, and lifting boxes weighing up to 50 pounds throughout the client site as needed

• Collaborative:
• • Encompasses the ability to lead and work effectively with others toward shared goals while promoting a supportive, feedback-driven environment. Encourages constructive conflict resolution and fosters a team-oriented culture committed to shared success.
• Autonomy: Empowers team members to take ownership of their site and responsibilities by modeling decisive action, innovation, and continuous improvement. Encourages independent problem-solving and accountability to enhance client satisfaction and operational performance.
• Attention to Detail: Demonstrates exceptional attention to detail by overseeing the team’s execution of merchandising, inventory management, and overall site presentation. Ensures consistency, accuracy, and excellence across all aspects of client operations.

Don’t meet all of the qualifications? We want you to consider all of your skills and experiences - both professional and personal- that would make you successful in this role. Although some qualifications are essential, others can be attained with time. We believe diverse perspectives, upbringings, and knowledge contribute to our strong company culture and we encourage you to apply.

Expected Results:

Goal: Deliver a Crafty quality client experience through top-tier on-site operations that ensure all client sites meet and exceed their goals. This approach will support a 95% annual client retention rate (for at least six consecutive months, regardless of the client site) by completing these initiatives:

• Initiative #1: Client relationship ownership Being the primary contact, build strong rapport with the client site owner and maintain on average no more than one escalation a month over a year*.*
• Initiative #2: Team performance: Direct reports consistently achieve at least a 95% shift success and quality control scores.
• Initiative #3: Communication: Create open, transparent lines of client communication through:
• • Owning the in-person client contact meeting at least once a month (or frequency based on client needs)
  • Responding to all client emails within 24 hours
  • Responding to all client slack messages within 24 hours
  • Sending informative weekly updates and monthly snapshots every Friday for 9 consecutive months
• Initiative #4: Analytics: Using platform analytics, enhance client site through at least 1 special project per month (It can either be 1 product swap, 1 snack of the month, or 1 special client event).

What we offer:

Our people mean everything to us. When you join Crafty, you’re joining a team of passionate, smart people who work incredibly hard and have fun along the way.

We are proud to offer a compensation package that includes our Crafty healthcare plan, covering primary health, dental, and vision plans, 401k, paid time off, equipment certification courses, and parental leave. And, of course, it also includes Crafty-grade snacks, beverages, and fun events!

Lastly, this role offers a special opportunity: to have a major hand in shaping the future of a young, flourishing company. Your creativity, ambition, and work will steer the direction of our successes.

Our compensation amount for this role is starting at $65,000 - $75,000 annually. Final offer amounts are determined by multiple factors including cost of living based on location, candidate experience and expertise, and may vary from the amounts listed above.

Crafty provides equal employment opportunities (EEO) to all employees and applicants for employment without discriminating against race, color, religion, sex, sexual orientation, national origin, age, disability or genetics.