Overview

Office Supervisor - OP Clinic

Full Time, 80 Hours Per Pay Period, Day Shift

Peninsula Overview:

Peninsula, a division of Parkwest Medical Center, has set a new standard for effective, innovative and caring mental health services in East Tennessee. With a combined total of more than 75 years of experience, Peninsula has helped thousands of people recover from disorders and dependencies, and lead healthy, positive and productive lives.

Offering both inpatient and outpatient services for children, adolescents and adults, Peninsula is a leader in the changing healthcare environment. The hospital is located in Blount County, with outpatient centers in Knox, Blount, Loudon and Sevier Counties. Additionally, Peninsula offers care specifically designed for seniors with co-existing psychiatric and medical conditions at the Senior Behavioral Center located at Parkwest Medical Center. Peninsula is truly committed to improving the health of the people and communities it serves.

Position Summary:

Supervises and coordinates the overall business and administrative functions of community-based outpatient mental health clinics to ensure maximization of cash flow while improving patient, physician and other customer relations.

Responsibilities

• Develop, implement and maintains established departmental policies and procedures, goals and objectives, quality assurance program, and safety standards. Ensures policies are communicated and administered consistently.
• Follow Studer principles including rounding and develop the AIDET fundamentals of communication. Serve as a consistent role model for service excellence to both internal and external customers.
•  Assumes responsibility for selecting, hiring and training needs of office employees by ensuring appropriate staffing levels. Supervises and evaluates performance over assigned personnel.  Meets with staff on a monthly basis.
•  Maintains financial goals of clinic by ensuring efficient and timely charging on patient accounts by daily review of SALS, EMR for appropriate documentation and chart completion, and accurate charge entry. Also responsible for ensuring timely and accurate collection processes.
•  Develops and directs efficient materials management process. Ensures cost-efficient ordering and utilization of supplies using preferred vendors.
•  Ensures office compliance with regulatory and governmental agencies.
•  Establishes positive working environment with physicians, staff and preferred outside vendors. Promotes open communication within office.
•  Develops, oversees and monitors operating and capital expenses while performing within budget.
•  Provides necessary resources and support as needed for all office departments and location as applicable.
•  Remains accessible to all office personnel.
•  Recommends opportunities for coordination of interdepartmental office efforts while ensuring collaboration with departments providing centralized services to the clinic.
• Responsible for development and monitoring of budget and performance goals as well as productivity standards.
• Maintains efficient and effective information and reporting systems including variance reporting on financials and productivity. Recommends changes to enhance capabilities.
• Maintains consistent contact with designated physicians concerning daily operational activities and financial progress. Meets monthly with physicians.
• Maintains strictest confidentiality.
• Maintain professional growth and development through seminars, workshops, and professional affiliations to keep abreast of latest trends in field of expertise.
• Attend meetings as required and participates on committees as directed. Attends and serves on professional/civic service organizations as office representative.
• Perform other related duties as assigned or requested.

Qualifications

Minimum Education            

High school diploma or equivalent, prefer Bachelor’s degree in business or related field

Minimum Experience          

Supervisory experience of at least one (1) year in a healthcare provider setting is required. 

Licensure Requirement       

None