TURNDOWN/PUBLIC AREA ATTENDANT

POSITION SUMMARY:

To clean all areas of the hotel public areas thoroughly, with the key aim of enhancing the guest experience by having excellent standards of hotel cleanliness. Responsible for reporting any maintenance problems and handling guest requests or complaints. Ensures the confidentiality and security of all guest rooms.

WORK ENVIRONMENT:

Public Areas, Guest and Service Corridors, Housekeeping Office. Job may involve working:

•Under variable temperature conditions (or extreme heat or cold)

•Under variable noise levels.

•Around fumes and/or odor hazards.

•Around dust and/or mite hazards.

•Around chemicals.

•Around bio-hazards.

RESPONSIBILITIES:

•Clean and disinfect assigned areas. Dust furniture; vacuum carpeting, area rugs, draperies and upholstered furniture; make beds and change sheets; sweep, mop and wash floors; pick up debris and empty trash containers. Spot cleans walls and doors as required. Tidies guest's personal belongings as required. Clean public spaces as needed.

•Restock towels and all supplies that are needed in the public restrooms. Replace facial, toilet tissue and bathroom amenities in correct amount and location.

•Use correct cleaning chemicals for designated surfaces, according to OSHA regulations and Company safety/sanitation requirements.

•Maintain complete knowledge of correct maintenance and use of equipment. Use equipment only as intended.

•Maintains cart and linen as needed in a safe and orderly fashion.

•Report all maintenance problems for guest satisfaction.

•Responsible for any keys assigned to them.

•Responsible for turning in all lost and found articles to the Housekeeping Office to be logged.

•Comply with all Company policies and procedures, including all safety and sanitation policies. Works in a safe manner when handling heavy loads or heavily soiled linen, including using PPE’s.

•Report accidents, injuries, and unsafe work conditions to manager.

•Ensure uniform and personal appearance are clean and professional.

•Understands the emergency procedures for the Housekeeping department and the entire Hotel.

• Transport turndown cart with cleaning supplies, turndown/guest room amenities and linens to assigned guest room and position securely.
• Provide turndown service to designated rooms on assignment sheet:
• Empty trash containers and ashtrays.
• Remove all dirty terry and replace with clean par to designated layout.
• Replace soiled bed sheets and turndown bed.
• Place specified items in designated locations (turndown amenity/cards, door knob menu, bathrobe with card, bed floor mats, TV remove control).
• Set radio to designated station and volume.
• Refresh ice bucket, tray and glasses.
• Close drapes/shutters.
• Set lighting and thermostat to designated levels.
• Remove Room Service trays/tables/items from room to elevator service landing.
• Remove soil, dirt, soap build-up and hair from bathroom mirrors, vanity, sink, toilet, shower walls, bathtub, shower curtain and floor.
• Replace facial, toilet tissue and bathroom amenities in correct amount and location.
• Clean guest rooms as assigned.
• Update status of rooms cleaned and turned down on assignment sheet.
• Return and restock cart at end of shift.
• Empty vacuum bag and wipe vacuum clean.
• Ensure security of any assigned guest room keys.
• Report any damages or maintenance problems to the Supervisor.
• Turn over any lost and found items from guest rooms to the Supervisor.

 May be required to work evenings, weekends, and/or overtime.

• Additional tasks and responsibilities may be assigned at the discretion of the manager. Furthermore, tasks and responsibilities may be added or revised based on the volume of business and the need for the work to be completed at the present time.

QUALIFICATIONS:

• Desirable: fluency in English

• Organizational skills.

• Ability to follow instructions accurately.

• Ability to work with a minimum of supervision.

• Ability to maintain excellent attendance and punctuality.

• Ability to be well groomed, clean and neat.

• Ability to work with a minimum of supervision; maintain excellent attendance and punctuality.

EXPERIENCE:

• Previous Housekeeping experience helpful.

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PHYSICAL DEMANDS

• Perform strenuous activities such as standing for extended periods (over 4 hours a day); walking (over 4 hours a day); stooping, bending, kneeling, crouching, pushing, pulling, twisting (over 4 hours a day); and manipulating large and small objects.

• Carrying or lifting 50 lbs

• Repetitive tasks

• Fast-paced work environment

REQUIRED PERSONAL PROTECTIVE EQUIPMENT:

• Closed toe, non-canvas and non-skid soled shoes.