About this role
Why Work at The National?
A career at The National, Autograph Collectionmeans working at one of the most breathtaking luxury hotels in Oklahoma City. Located in the historic First National Center, this stunning hotel features 146 guest rooms, the award-winning Tellers Italian restaurant, and The Great Hall, an iconic social and event space. Employees at The National take pride in delivering refined hospitality in an awe-inspiring setting, where history meets modern elegance.
DEPARTMENT: Front Office
REPORTS TO: Front Office Manager
STATUS: Non-Exempt
DESCRIPTION:
The night auditor is responsible for assisting guests with their overnight requests and balance accounts from the day shift. They check in guests arriving at night, handle guest requests and make reservations. The night auditor also reconciles all accounts, processes invoices and prepares paychecks. Essentially, a night auditors’ role is to provide excellent customer service to guests and keep the front desk and accounting operations running smoothly. Most night auditors work in hotels.
RESPONSIBILITIES:
- Greet guests upon arrival, check them in and provide them with any information they need to enjoy their stay.
- Process invoices, post checks to vendors and distribute employee checks.
- Respond to guest complaints, requests, and emergencies.
- Reconcile all accounts in a timely manner.
- Verify that all EOD work has been performed by other departments.
- Schedule guest wake-up calls and reservations for the following day
- Respond to guest inquiries, concerns and complaints as needed.
- Answer phones and place reservations.
REQUIREENTS:
- High school diploma or equivalent along with 2 years' experience in customer service or hospitality is required.
- Successful night auditors possess excellent mathematical skills and strong customer service skills.
KNOWLEDGE, SKILLS AND ABILITIES:
- Must be able to read, write and speak English.
- Ability to communicate effectively with others both verbally and in writing.
- Provide excellent customer service and maintain a professional demeanor.
Other facts
About Coury Hospitality
For nearly 40 years, Coury Hospitality has been shaping places with purpose. We curate Unmatched Moments across distinctive hotels, restaurants, and bars by blending thoughtful design, intuitive service, and an unwavering attention to detail.
With deep expertise in the design, development, and operation of boutique hospitality experiences, we bring visions to life and create environments that invite connection, celebration, and return visits. When it comes to crafting memorable settings and meaningful experiences, Coury Hospitality delivers every time.
What you'll do
- The night auditor greets guests, checks them in, and assists with their overnight requests. They also reconcile accounts, process invoices, and ensure smooth front desk operations.
Ready to join Coury Hospitality?
Take the next step in your career journey