About this role
Why Work at Ambassador Hotel Tulsa?
At Ambassador Hotel Tulsa, Autograph Collection, we combine timeless luxury with modern comfort to create a hospitality experience unlike any other. Situated in the heart of midtown Tulsa, our boutique hotel is known for its refined elegance, impeccable service, and warm atmosphere. Curators enjoy working in a hotel that features 55 beautifully designed guest rooms, the highly acclaimed Chalkboard Restaurant, and sophisticated event spaces perfect for intimate gatherings. With a strong emphasis on personalized service and attention to detail, a career at the Ambassador Tulsa means joining a team dedicated to excellence and hospitality at its finest.
Night Auditor
The night auditor is responsible for assisting guests with their overnight requests and balance accounts from the day shift. They check in guests arriving at night, handle guest requests and take reservations. The night auditor also reconciles all accounts, processes invoices and prepares paychecks. Essentially, a night auditors role is to provide excellent customer service to guests and keep the front desk and accounting operations running smoothly. Most night auditors work in hotels.
A high school diploma or equivalent along with 2 years' experience in customer service or hospitality is required. Successful night auditors possess excellent mathematical skills and strong customer service skills.
Responsibilities for Night Auditor
- Greet guests upon arrival, check them in and provide them with any information they need to enjoy their stay
- Process invoices, post checks to vendors and distribute employee checks
- Respond to guest complaints, requests and emergencies
- Reconcile all accounts in a timely manner
- Verify that all EOD work has been performed by other departments
- Schedule guest wake-up calls and reservations for the following day
- Respond to guest inquiries, concerns and complaints as needed
- Answer phones and place reservations
Qualifications for Night Auditor
- Excellent communication and math skills
- 2+ years' experience in customer service or hospitality
- Able to learn computer functions and other on-the-job skills
- Strong eye for details
- Good problem-solving skills
- Ability to multitask
- Solid customer service skills
- Strong written and verbal communication skills
- Exceptional customer service skills Physical Demand:
- Must be able to stand for long periods of time.
- May include crowded office setting or “close quarters”.
- General office environment with limited physical activity.
Other facts
About Coury Hospitality
For nearly 40 years, Coury Hospitality has been shaping places with purpose. We curate Unmatched Moments across distinctive hotels, restaurants, and bars by blending thoughtful design, intuitive service, and an unwavering attention to detail.
With deep expertise in the design, development, and operation of boutique hospitality experiences, we bring visions to life and create environments that invite connection, celebration, and return visits. When it comes to crafting memorable settings and meaningful experiences, Coury Hospitality delivers every time.
What you'll do
- The night auditor is responsible for assisting guests with their overnight requests and balancing accounts from the day shift. They check in guests, handle requests, and ensure smooth front desk and accounting operations.
Ready to join Coury Hospitality?
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