About this role
Description
$250 SIGNING BONUS (after 90-days).
Full-Time. Overnights Required.
The Courtyard by Marriott - Rochester Downtown, managed by Essex Hotel Management, is currently seeking a DRIVEN Houseperson.
As a Houseperson, you will be responsible for ensuring that our hotel's public areas and guest rooms are clean, tidy, and well-maintained. You will work closely with our housekeeping team to ensure that our guests have a comfortable and enjoyable stay.
Responsibilities:
- Clean and maintain hotel public areas, including hallways, lobbies, and elevators
- Assist housekeeping staff with cleaning and maintaining guest rooms
- Deliver linens, towels, and other supplies to guest rooms as needed
- Remove trash and dirty linens from guest rooms
- Respond to guest requests and complaints in a timely and professional manner
- Report any maintenance issues or safety hazards to the appropriate department
- Follow all hotel policies and procedures, including safety and security protocols
What are we looking for? For nearly three decades, Essex Hotel Management's "solution-driven" approach has resulted in high satisfaction for our team members, partners, owners, and guests. This results from our Team Members staying true to our Vision, Mission, and Values. We look for teammates that are DRIVEN:
- Dedicated to finding solutions that work
- Responsive to our partners, our team members, and our guests
- Integrity defines everything we do by taking ownership of our actions and holding ourselves accountable
- Value-Oriented - we value diversity, relationships, and performance
- Engaged - we care about the work we do and the people we work with
- Nimble - we strive to be flexible and innovative
Essex Hotel Management, LLC is committed to fostering an inclusive and diverse workplace, where equal opportunity is extended to all, without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, age, veteran status, disability, genetic information, or any other status protected by the laws or regulations in the locations where we operate.
Requirements
Requirements:
- High school diploma or equivalent
- Previous experience in a hotel or hospitality setting preferred
- Ability to work independently and as part of a team
- Strong attention to detail and organizational skills
- Excellent communication and customer service skills
- Ability to lift and carry up to 50 pounds
- Flexibility to work weekends and holidays
Other facts
About Courtyard Rochester, NY
Headquartered in Rochester, New York, Essex Hotel Management, LLC has developed, owned and managed hotels and multi-family properties since the mid-1980s. The assets in our extensive portfolio represent over 3,500 hotel rooms and nearly 3,800 residential units located in 14 Eastern States. For nearly three decades, Essex's "solution driven" approach has resulted in a high level of satisfaction - for our partners, owners and guests alike.
While initially an owner-operator, Essex began providing independent third-party management services in 2002. Currently, we are an approved management company for top select service brands and have received numerous awards and recognitions for turnaround improvements and operational excellence.
What you'll do
- The Houseperson is responsible for cleaning and maintaining the hotel's public areas and assisting housekeeping staff with guest rooms. This includes delivering supplies, responding to guest requests, and reporting maintenance issues.
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