Hotel Guest Service Representative
full-time•Salt Lake City
About this role
Hotel Guest Service Representative, Courtyard Salt Lake City Downtown
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Starting at $16.00/hour, experienced candidates may qualify for a higher wage
Flexible availability required on Monday to Friday, Weekends, and Holidays
Open to Morning and Evening shifts
1 year of hotel experience is preferred
Why You’ll Love Working Here
The Hotel Guest Service Representative position is more than a job, it’s a path to a fulfilling adventure, one that you direct and we guide. A place where your impact matters, your growth is supported, and your contributions are valued. We'll invest in you, providing tools, resources, and mentorship to help you succeed all while staying true to our core values of Growth, Fun, Trust, and Responsibility.
We take great pride in the inclusive environment we’ve created attributing to our award-winning status, an experience in which team members at every level are fully engaged and can see the relationship between their job responsibilities and the overall success of the Courtyard Salt Lake City Downtown.
How You’ll Make An Impact
The Hotel Guest Service Representative provides courteous, prompt service to our guests by answering the property’s phones, making reservations, checking guests in/out and interacting with guests in a friendly and professional manner to create a memorable personalized experience.
- Uses property management system to make reservations, check-in and checkout guests, process payments, maintain cash drawer and operate office equipment
- Provides highest level of service by anticipating, listening attentively, and responding promptly to guests’ requests and complaints to meet and exceed guest expectations
- Quickly and empathetically responds to guest issues with resolutions that may require thinking "outside of the box"
- Demonstrates the use of sales techniques to effectively sell the property and maximize occupancy and revenue
What Success Looks Likes
- Customer service experience
- Accurate cash handling experience
- Strong oral and written communication and interpersonal skills
- Strong attention to detail, organization, and follow-up abilities
- Positive attitude, outgoing, friendly
- Ability to work effectively and efficiently in a fast-paced setting
What Will You Get At NCG Hospitality?
The Courtyard Salt Lake City Downtown is proudly managed by NCG Hospitality, an award winning, family-owned third generation business and leader in the ownership, development, and operations of over 30 premier hospitality properties.
Career Development
- Personalized career pathing and skill development
- Leadership and mentorship programs
- Educational and certification reimbursement
Team Member Perks
- Worldwide hotel discounts and free stays at NCG Hospitality managed hotels
- Catch of the Day – earn bonuses for going above and beyond to support team and guests
- Everyone Sells – earn cash for bringing in business to our properties
- Paid Volunteer hours – Earn money for community service
Health & Wellness Benefits
- Medical, dental, and vision plans
- Paid sick time and Paid Time Off
- Virtual telehealth access and employee assistance resources
- Monthly health and fitness reimbursement programs
Financial Support
- Same-day pay options
- Referral bonus – earn cash for bringing great team members
- 401(k) retirement plan with 100% match on the first 3% and 50% match on the next 2%
Ready To Grow With Us?
Visit ncghospitality.com to explore all current openings and view this short video on Who Is NCG Hospitality.
NCG Hospitality is proud to be an Equal Opportunity Employer.
Other facts
Tech stack
Customer Service,Cash Handling,Communication,Interpersonal Skills,Attention to Detail,Organization,Follow-Up,Positive Attitude,Sales Techniques
About Courtyard Marriott
Courtyard Hotels is Marriott International’s largest hotel brand, with more than 1,100 hotels in over 50 countries worldwide. So, no matter where passion takes you, you’ll find us there to help you follow it.
Proud members of Marriott Bonvoy.
Team size: 10,001+ employees
Website: https://courtyard.marriott.com
LinkedIn: Visit
Industry: Hospitality
What you'll do
- The Hotel Guest Service Representative provides courteous service to guests, including answering phones, making reservations, and checking guests in and out. They also handle guest requests and complaints, ensuring a memorable experience.
Ready to join Courtyard Marriott?
Take the next step in your career journey
Frequently Asked Questions
What does a Hotel Guest Service Representative do at Courtyard Marriott?
As a Hotel Guest Service Representative at Courtyard Marriott, you will: the Hotel Guest Service Representative provides courteous service to guests, including answering phones, making reservations, and checking guests in and out. They also handle guest requests and complaints, ensuring a memorable experience..
Why join Courtyard Marriott as a Hotel Guest Service Representative?
Courtyard Marriott is a leading Hospitality company.
Is the Hotel Guest Service Representative position at Courtyard Marriott remote?
The Hotel Guest Service Representative position at Courtyard Marriott is based in Salt Lake City, Utah, United States. Contact the company through Clera for specific work arrangement details.
How do I apply for the Hotel Guest Service Representative position at Courtyard Marriott?
You can apply for the Hotel Guest Service Representative position at Courtyard Marriott directly through Clera. Click the "Apply Now" button above to start your application. Clera's AI-powered platform will help match your profile with this opportunity and guide you through the application process. You can also learn more about Courtyard Marriott on their website.