Hotel Front Office Manager
full-time•Salt Lake City
About this role
Join our team, a 2025 USA Today Top Workplace Winner!
Now hiring a Hotel Front Office Manager at the Courtyard Salt Lake City Downtown.
Why You’ll Love Working with Us
The Courtyard Salt Lake City Downtown is managed by NCG Hospitality, an award winning, family-owned third generation business and leader in the ownership, development, and operations of over 30 premier hospitality properties. We foster genuine customer engagement and a positive, team-oriented work culture where your contributions are valued and celebrated. We invest in you and your career development, providing tools, resources, and mentorship to help you succeed.
How You’ll Make An Impact
Our friendly Hotel Front Office Manager is committed to leading a front desk team to ensure that guests are met with courteous and attentive service throughout their stay.
Guest Experience- Provide exceptional guest service while setting high service standards for the front desk team to follow
- Maintain regular contact with in-house guests and community clients to foster loyalty and satisfaction
Operational Excellence- Uphold service quality by investigating guest concerns, initiating corrective action, and conducting periodic room inspections
- Supervise front desk team, including hiring, training, scheduling, and performance management
- Instills strong customer service skills with front desk team by modeling and reinforcing excellent guest interactions and communication standards
Financial & Front Office Administration- Assist with accounting functions including billing, reporting, and financial reconciliation
- Monitor and support procedures related to inventory, key control, and monetary handling
What does success look like in this role?
- Two or more years of supervisory experience
- Two or more years of general hotel operations experience
- Strong customer service skills to include problem-solving and complaint resolution
- Strong interpersonal, relationship building and communication skills
- Strong attention to detail and organized
- Ability to work effectively and efficiently in a fast-paced setting
What Will You Get At NCG Hospitality?
We take great pride in the inclusive environment we’ve created attributing to our award-winning status, all while staying true to our core values of Growth, Fun, Trust, and Responsibility. An experience in which team members at every level are fully engaged and can see the relationship between their job responsibilities and the overall success of the Courtyard Salt Lake City Downtown.
Career Development
- Personalized career pathing and skill development
- Leadership and mentorship programs
- Educational and certification reimbursement
Team Member Perks
- Worldwide hotel discounts and free stays at NCG Hospitality managed hotels
- Catch of the Day – earn bonuses for going above and beyond to support team and guests
- Everyone Sells – earn cash for bringing in business to our properties
- Paid Volunteer hours – Earn money for community service
Health & Wellness Benefits
- Medical, dental, and vision plans
- Paid sick time and Paid Time Off
- Virtual telehealth access and employee assistance resources
- Monthly health and fitness reimbursement programs
Financial Support
- Same-day pay options
- Referral bonus – earn cash for bringing great team members
- 401(k) retirement plan with 100% match on the first 3% and 50% match on the next 2%
- Health Savings Account
- Structured bonus program
Ready To Grow With Us?
Visit ncghospitality.com to explore all current openings and view this short video on Who Is NCG Hospitality.
NCG Hospitality is an Equal Opportunity Employer.
Other facts
Tech stack
Customer Service,Problem-Solving,Complaint Resolution,Interpersonal Skills,Relationship Building,Communication Skills,Attention to Detail,Organizational Skills,Team Leadership,Training,Scheduling,Performance Management,Operational Excellence,Financial Administration,Guest Experience,Service Quality,Team Engagement
About Courtyard Marriott
Courtyard Hotels is Marriott International’s largest hotel brand, with more than 1,100 hotels in over 50 countries worldwide. So, no matter where passion takes you, you’ll find us there to help you follow it.
Proud members of Marriott Bonvoy.
Team size: 10,001+ employees
Website: https://courtyard.marriott.com
LinkedIn: Visit
Industry: Hospitality
What you'll do
- The Hotel Front Office Manager leads the front desk team to ensure courteous and attentive service for guests. Responsibilities include supervising the team, maintaining service quality, and assisting with financial and front office administration.
Ready to join Courtyard Marriott?
Take the next step in your career journey
Frequently Asked Questions
What does a Hotel Front Office Manager do at Courtyard Marriott?
As a Hotel Front Office Manager at Courtyard Marriott, you will: the Hotel Front Office Manager leads the front desk team to ensure courteous and attentive service for guests. Responsibilities include supervising the team, maintaining service quality, and assisting with financial and front office administration..
Why join Courtyard Marriott as a Hotel Front Office Manager?
Courtyard Marriott is a leading Hospitality company.
Is the Hotel Front Office Manager position at Courtyard Marriott remote?
The Hotel Front Office Manager position at Courtyard Marriott is based in Salt Lake City, Utah, United States. Contact the company through Clera for specific work arrangement details.
How do I apply for the Hotel Front Office Manager position at Courtyard Marriott?
You can apply for the Hotel Front Office Manager position at Courtyard Marriott directly through Clera. Click the "Apply Now" button above to start your application. Clera's AI-powered platform will help match your profile with this opportunity and guide you through the application process. You can also learn more about Courtyard Marriott on their website.