About this role
Overview
Opportunity: Guest Service Agent
Greet, register and service guests in a friendly and courteous manner according to hotel/brand and sustainability standards.
Your Growth Path
Front Desk Supervisor or Sales Coordinator – Front Office Manager or Sales Manager
Your Focus
- Immediately greet guests and offer to assist with their needs.
- Register and assign guests to hotel rooms.
- Establish methods of payment and verify credit.
- Make and confirm reservations.
- Compute bills, collect payments, and make change for guests.
- Transmit and receive messages, using telephones or the PMS system.
- Respond to guest requests in a timely manner.
- Receive and resolve guest complaints, elevating to supervisor if necessary.
- Secure guests' valuables in hotel safe or safe-deposit boxes, if not available in guest rooms.
- Perform bookkeeping activities, such as balancing accounts and conducting audits.
- Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.
- Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.
- Assist in the breakfast area or assist guests with luggage when staffing assistance is required or during peak periods.
- Ensure overall guest satisfaction.
- Perform other duties as requested by management.
Your Background and Skill
- High School diploma or equivalent preferred.
- Previous customer service experience or equivalent training required.
- Knowledge of PMS systems preferred.
HHM Hotels Benefits and Perks
- Competitive wages for full time and part time opportunities
- Medical, Dental and Vision Health Insurance
- Paid Time Off
- 401k Company Match
- Daily Pay
- Free Basic Life Insurance
- 24/7 access to TELUS Health, a confidential work-life resource.
- Travel Discounts
- Commuter Transit and Commuter Parking Benefits
- Employee Assistance and Wellness Program
- Educational/Professional Development
- Referral Bonus Program
Work Environment and Context
- Work schedule varies and may include working on holidays, weekends and alternate shifts.
- Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching; stooping, kneeling, or crouching.
What We Believe
People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It
About Us
HHM Hotels is proud to be an equal-opportunity employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status, or any other group protected by law.
To see other opportunities at this location, click here.
Other facts
About Courtyard by Marriott San Diego Downtown
Once the home to the renowned San Diego Trust & Savings Bank, the Courtyard by Marriott San Diego Downtown located in the heart of a vibrant downtown San Diego, brings smart, urban ambiance with warm, open and inviting spaces.
Our sleek and sexy public space allows you to choose What You Want, Where You Want for dining, working or relaxing. The LOBBY offers affordable and delicious meals in a contemporary environment. Enjoy our favorite dishes with a dash of Southern Californian flair, Grab a drink with friends and colleagues at the full-service bar, featuring a menu of craft cocktails aside local beer and wines. We also proudly serve Starbucks coffee from The LOBBY espresso bar!
Each of our guest rooms offer truly superior accommodations for individual travelers, groups and families alike. From plush bedding of custom comforters to the ease of spacious work desks, a generous array of features in our vibrant guest rooms will make you feel as though you never left home.
Our unique function space is ideal for hosting meetings and events. Every one of our five unique meeting rooms offers an extraordinary setting, infused with contemporary design and historic elegance. For a memorable experience, host a corporate event or group meeting in the famous Safe Deposit Room, featured in San Diego magazine's list of Secret Places in September 2014.
This dignified meeting space boasts the original 47,000 lbs. Mosler Safe Co. door from 1928. So whether you're hosting a high-powered executive gathering or celebrating your wedding, our distinct facilities, exceptional staff and first-class services work together to make the Courtyard by Marriott San Diego Downtown your choice among meeting space and event venues.
So whatever brings you to the beautiful city of San Diego, you will enjoy a refreshing yet refined stay. Check for rates and availability now at www.SanDiegoCY.com.
What you'll do
- Greet, register, and service guests in a friendly manner while ensuring compliance with hotel standards. Handle guest requests, payments, and complaints to ensure overall guest satisfaction.
Ready to join Courtyard by Marriott San Diego Downtown?
Take the next step in your career journey