Job DetailsLevel: EntryJob Location: Redwood County Government Center - Redwood Falls, MN 56283Position Type: Full TimeEducation Level: Associates DegreeSalary Range: $24.04 - $33.68 HourlyTravel Percentage: Up to 25%Job Shift: Mostly Days, but some nights as wellJob Category: GovernmentPOSITION OBJECTIVE AND PURPOSE

This position provides high-level administrative support to the Department facilitating advocacy for Veterans and their family members to improve their quality of life-related to their eligibility for monetary and ancillary benefits from Federal, State, and County Programs. This position will work closely with the Veterans Service Officer in preparing, planning, coordinating, investigating, and supervising the filing of claims for Federal and State Veteran benefits and services for Redwood County veterans and their qualified dependents. Maintains confidentiality of all information and provides compassionate encouragement to clients in securing counseling or treatments.

ESSENTIAL FUNCTIONS

Provides direct assistance to veterans, their dependents, and survivors. Performs customer service by phone, email, and in-person to screen and assess needs and/or provide information or referrals.
Maintains customer engagement within VA claims timelines.
Aids Veterans and dependents with transportation issues.
Provides administrative Support. Receives, prepares, and sends paper and electronic correspondence using Federal & State VA cloud-based interfaces.
Develops annual VA Medical Center Shuttle schedule, scheduling drivers and patient riders.
Drives VA Medical Center Shuttle when required.
Assists with developing and processing veterans’ assistance claims.
Validates a variety of information necessary for claims processing.
Completes applications for VA health care.
Assists survivors in acquiring veteran’s death benefits.
Scans and archives documents, department records, and files.
Maintains electronic database to include military records, disability, financial, insurance, death, and burial information and performs database annual audits
Maintains knowledge of current laws, policies, and procedures regarding duties.
Collaborates with local, state, and federal agencies regarding veterans’ benefits and issues.
Attends training/educational sessions and meetings.
Access to Not Public Data – The incumbent may encounter not public data in the course of these duties. Any access to not public data should be strictly limited to accessing the data that are necessary to fulfill the employment responsibility. While data are being accessed, the incumbent should take reasonable measures to ensure the not public data are not accessed by individuals without a work reason. Once the work reason to access the data is reasonably finished, the incumbent must properly store the not public data according to the provisions of the Minnesota Government Data Practices Act (Minnesota Statutes, Chapter 13).

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all duties performed by personnel so classified.

OTHER RESPONSIBILITIES

Performs other work-related duties as required.
If a new work assignment requires access to not public data, the incumbent is permitted to access not public data for work assignment purposes only. Any access to not public data must be strictly limited to the data necessary to complete the work assignment and after the assignment is completed, the employee’s work assignment no longer requires access. 

QualificationsMINIMUM QUALIFICATIONS

Residence in the State of Minnesota.

Citizenship in the United States.

A veteran as defined in Minnesota Statutes, Section 197.447.

Must achieve and maintain certification as an Assistant County Veteran Service Officer according to Minnesota Statute Chapter 197.605.

EDUCATION:

Graduation from high school plus two to four years of related technical education or three years of related on-the-job training. Must meet requirements of Minnesota Statute, Chapter 197.601, for an appointment.

EXPERIENCE AND SKILLS REQUIRED:

An honorably discharged U.S. veteran with at least five years of recent related experience, which includes the following skills and abilities:

Ability to plan, organize, direct, and coordinate Veteran’s Services activities.
Ability to maintain a proper working relationship with clients, many of who have complex physical and mental health issues and come from diverse economic backgrounds.
Ability to learn and understand Federal rules, regulations, and statutes of the VA and MDVA.
General knowledge of product costing, internal accounting controls, and financial analysis of revenues and expenditures. 
Knowledge and skill in Microsoft Office Suite and computer database operations.
Ability to be organized and maintain accurate files and records.
The ability to communicate effectively, orally and in writing, and have strong positive public relations skills. 
Ability to maintain confidentiality and follow data privacy requirements.
Ability to operate general office equipment including department-related applications on a computer. 
Ability to establish and maintain strong working relationships with others and to present ideas effectively, orally and in writing. 
Must possess a valid driver’s license and be able to drive in the State of MN.

The qualifications listed above are guidelines.  Other combinations of education and experience could provide the necessary knowledge, skills, and abilities to perform this job.