IT Business Sys Analyst I

Salary Range: $65,251 to $97,876
This is an exempt position.  Pay rates are based on education, skill, experience level and internal equity

Follow Your Calling, Find Your Career
The success of Mecklenburg County rests on strong, competent talent at all levels of the organization.  We are a growing team of talented and passionate IT professionals who are dedicated to delivering creative tools and innovative solutions to engage and serve more than 1 million County residents as well as 6,000 employees.  Our mission is to serve the residents of Mecklenburg County by providing business-valued IT solutions and services that are flexible, engaging, and innovative.  Whether your passion is architecture, development, quality services, engineering, desktop support, or operations, we have a position for you.  If you enjoy working with the public and are looking for a career where your work is important to the community, come be a part of Mecklenburg County and help us provide a community of pride and choice for people to live, learn, work, and recreate.

POSITION SUMMARY
Perform work identifying, eliciting, documenting, and communicating technology requirements based on the strategic plans and project arrays for County departments. This position, under direct supervision, is responsible for mapping technology processes to meet business needs, evaluating and refining that process; and being knowledgeable of both the business and department needs as well as related information technologies that assist in addressing those needs. This position is the first level of the IT Business Systems Analyst series.  The assigned projects will center on technology related to our Health and Human Services Departments and Public Safety Departments.  

ESSENTIAL FUNCTIONS
•Manage and facilitate requirement gathering for medium-size and moderately complex technology projects which have characteristics such as being department-wide in scope, utilizing a new technology platform, requiring in-depth understanding of both the current and future state design, and having the potential or likelihood of improving productivity and efficiency
•Responsible for following level 1 and 2 incidents and directing them to the correct support department within organization as well as inventory management of departmental assets
•Provide action plans to improve IT support and provides regular reporting with the management
•Participate in and support the System Development Life Cycle (SDLC) model in use by Mecklenburg County IT Services
•Develop solution requirements (functional and non-functional)
•Assist in the development of business design documentation
•Assist in conduct fit gap analyses
•Provide input regarding program development of the Strategy and Planning Team (evaluate portfolio software, standard operating procedures, continuous performance improvement, etc.)
•Partner with departmental subject matter experts and associated staff to document technology requirements (hardware, software, etc.)
•Write system specifications, build process maps, and capture requirements for architects and developers to use
•Participate in Business Systems Analysis community of practice
•Participate in scrum events including daily stand-ups, release planning sessions, sprint planning sessions, sprint reviews and retrospectives.
•Create training materials and conduct train the trainer sessions.
•Collaborate with the QA partners to clarify requirements, review test strategy, and assist in defect research and resolution.

MINIMUM QUALIFICATIONS
Experience:  Minimum of two years of information technology experience; at least one year directly applicable to the position's essential functions
Education:  Bachelor's degree in Information Technology, Business Administration, Finance or related field
Combination of relevant education and relevant experience accepted:  Yes

PREFERRED QUALIFICATIONS
•Experience with health and human services and/or criminal justice business processes.  Successful candidate will be familiar with case management systems, electronic health records, and data warehousing.
•Working in the government or non-profit sectors
•Operating in the agile software development life cycle
•Experience as an active member of a scrum team or leading scrum teams
•Documenting business requirements including illustrating current and future state
•Developing requirements for RFIs and RFPs
•Conducting gap analysis and process mapping
•Maintaining backlogs using tools such as Jira, TFS, Azure Dev Ops
•Knowledge of MS Dynamics CRM

KNOWLEDGE, SKILLS AND ABILITIES
Knowledge of
•System Development Life Cycle (SDLC) models
•Modeling language for documenting requirements
•Current software development technologies, trends, and methodologies
•Strong knowledge in frameworks and methodologies (Agile, Waterfall, IIBA)

Skills
•Leading small teams, organizing parallel efforts, setting goals, tracking progress
•Group and 1:1 interviewing to elicit requirements as well as creative thinking
•Working with system architects, developers, Quality Assurance, and vendor personnel in requirements gathering process
•Research, evaluate and recommend technological solutions
•Project management experience particularly with gathering sprint requirements
•SLDC experience with ability to manage multiple tasks, meeting & project deadlines

Abilities
• Contributing to Team Success: Actively participates as a member of a team to move the team toward the completion of goals
• Building Partnerships: Identifies opportunities and takes action to build strategic relationships between one’s area and other areas, teams, departments, units, or organizations to help achieve business goals
• Communication: Effectively communicate and engage with clients and team members including face-to-face, video, and phone to ensure clear understanding and fostering strong relationships
• Collaboration: Works effectively and cooperatively with others; establishes and maintains good working relationships
• Customer Focus: Ensures that the customer perspective is a driving force behind business decisions and activities; crafts and implements service practices that meet customers’ and own organization’s needs
• Decision Making: Identifies and understands issues, problems, and opportunities; compares data from different sources to draw conclusions; uses effective approaches for choosing a course of action or developing appropriate solutions; takes action that is consistent with available facts, constraints, and probable consequences
• Driving for Results: Sets high goals for personal and group accomplishment; uses measurement methods to monitor progress toward goals; tenaciously works to meet or exceed goals while deriving satisfaction from that achievement and continuous improvement
• Planning and Organizing: Establishes courses of action for self and others to ensure that work is completed efficiently
• Managing Conflict: Deals effectively with others in an adversarial situation; uses appropriate interpersonal styles and methods to reduce tension or conflict between two or more people

COMPUTER SKILLS
A high level of computer literacy is necessary for this position, including the ability to utilize complex requirements gathering tools and portfolio management systems

REASONABLE ACCOMMODATIONS STATEMENT
To accomplish this job successfully, an individual must be able to perform, with or without reasonable accommodation, each essential function satisfactorily. Reasonable accommodations may be made to help enable qualified individuals with disabilities to perform the essential functions. 

DISCLAIMER STATEMENT
This is not intended to be an all-inclusive list of job-related responsibilities, duties, skills, requirements or working conditions. Other duties may be assigned based on business need and the supervisor’s request. Mecklenburg County reserves the right to revise the job description at any time. Designated positions may be required to assist in emergency and/or disaster situations.