Criminal Justice Case Manager (Pretrial Services)

Follow your calling, Find your career!!

Please apply by 2/6/2026

Salary Range: $20.71 to $25.89 per hour.  This is a non-exempt (hourly) position.  Please note: Pay rates are based on education, skill, experience level and internal equity. Internal equity considerations include an assessment of the applicant’s salary history and qualifications in comparison to the market rate and requirements for the job.

At Mecklenburg County, you’ll have the chance to build a career as unique as you are with support, inclusive culture, and technology to become the best version of you. We’re counting on YOUR unique voice and perspective to help Mecklenburg County become even better, too.  Join us and build an exceptional experience for yourself, and a better working world for all.

Criminal Justice Services (CJS) is responsible for promoting improvements in the criminal justice system through interagency cooperation, coordination, and planning. It was formed in 2010 by the Mecklenburg County Manager's Office in response to findings from a Justice & Public Safety Task Force.

Position Summary
Pretrial Services seeks to minimize unnecessary detention by supervising eligible individuals who are likely to appear for future court dates and do not pose a serious risk to the community. We work with people who have been detained and are awaiting a first appearance with a judge. This work results in reduced incarceration rates, fewer racial or economic disparities, and reduced costs for the County. Individuals who remain in pretrial can maintain employment, remain with family, access treatment, and keep stable housing for themselves and their families.

Provide professional-level case management to ensure compliance with court orders and enhance public safety in the area of responsibility. This position, under general supervision, will provide offenders with the skills necessary to function in the community and not become repeat offenders, through participation in treatment planning and the creation and implementation of a unified case/service plan. May be responsible for pretrial work with accused defendants awaiting case disposition, providing direction about where to receive needed services from community resources. Duties include linking and arranging services and advocacy.

This position will be located at 715 E 4th St., Charlotte, NC 28202, and the work hours are 8:00 am-5:00 pm.

Essential Functions
Meet with social service/criminal justice involved individuals on a regular basis to monitor, case plan, collect urine analysis, and crisis management.
Evaluates an individual's immediate circumstances, including environmental situations and availability of services/support
Prepares a variety of reports and documents related to the individual's services, progress, and/or other related issues/concerns
Monitors an individual's progress on a regular basis via office visits and phone contact
Assists individuals in resolving problems related to  living problems in home, work, or social environments

Serve as a resource for internal and external providers
Service as a representative of Criminal Justice Services in court, various meetings, workshops, and trainings
Work as a part of an interdisciplinary team to foster inter-agency collaborations and research additional services or programs available to individuals served

Minimum Qualifications
Experience: 
Minimum two years of directly related experience in case management and/or experience working directly with felony and chronic misdemeanor offenders.

Education: 
Bachelor’s degree in criminal justice, public administration, social work or related field.
Combination of relevant education and relevant experience accepted?:  Yes

Licenses and Certifications
Requires a valid North Carolina or South Carolina Driver's License
Requires County Driving Privileges
Annual Motor Vehicle Record (MVR) check required

Preferred Qualifications
Case Management Certification preferred
Pretrial Services experience preferred

Knowledge, Skills, and Abilities
Knowledge of
Best practices models for treatment of substance use and mental health disorders, person centered/goal oriented planning, recovery model, motivational interviewing, and problem-solving techniques
Crisis intervention and conflict resolution
Consumer’s rights and consumer choice
The court system
Provision of culturally relevant services in a wide variety of settings

Skills
Working with individuals with substance use disorders and/or psychiatric disorders and effective intervention techniques
Accessing community resources and developing a network with other providers
Developing case plans
Coordinating professional and support services in various programs
Assessing individual needs, concerns, priorities and progress

Abilities
Building Relationships: Identify opportunity and take action to build strategic relationship between areas, departments, or organizations to achieve business goals
Inspiring others: Using interpersonal styles and methods to inspire and guide individuals toward higher levels of performance; verbally communicate information and ideas in a manner that engages others and helps them understand and retain the message
Facilitating Change: Encouraging others to seek opportunities for different and innovative approaches to address problems; facilitate implementation and acceptance of change within the workplace
Managing Conflict: Dealing effectively with others in an antagonistic situation; using appropriate interpersonal styles and methods to reduce tension or conflict between two or more people
Motivational Fit: The extent to which activities and responsibilities available in the job and the organization’s mode of operation and values provide personal satisfaction
Technical Skill: Having achieved a satisfactory level of technical and professional skill or knowledge in position-related areas; keeping up with current developments and trends in areas of expertise
Case Management: Having the knowledge and skills to link, coordinate, and monitor support services

Computer Skills
Proficient in various computer applications including Microsoft Office Suite
Work Environment
Works in an office setting with moderate noise

Selection
This classification has been identified as having a role in the development of ADA compliant technologies and for which the incumbent agrees to follow County policies to the best of their abilities in order to meet these obligations.            No

Reasonable Accommodations Statement
To accomplish this job successfully, an individual must be able to perform, with or without reasonable accommodation, each essential function satisfactorily. Reasonable accommodations may be made to help enable qualified individuals with disabilities to perform the essential functions.

Disclaimer Statement
This is not intended to be an all-inclusive list of job-related responsibilities, duties, skills, requirements or working conditions. Other duties may be assigned based on business need and the supervisor’s request. Mecklenburg County reserves the right to revise the job description at any time. Designated positions may be required to assist in emergency and/or disaster situations.