Adm Support Assistant (Criminal Justice/Re-Entry Services)

Follow your calling, Find your career!!

Please apply by 2/6/2026

Salary Range: $20.00 to $23.53 per hour.  This is a non-exempt (hourly) position.  Please note: Pay rates are based on education, skill, experience level and internal equity. Internal equity considerations include an assessment of the applicant’s salary history and qualifications in comparison to the market rate and requirements for the job.

At Mecklenburg County, you’ll have the chance to build a career as unique as you are with support, inclusive culture, and technology to become the best version of you. We’re counting on YOUR unique voice and perspective to help Mecklenburg County become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all.

Criminal Justice Services (CJS) is responsible for promoting improvements in the criminal justice system through interagency cooperation, coordination, and planning. It was formed in 2010 by the Mecklenburg County Manager's Office in response to findings from a Justice & Public Safety Task Force.

Position Summary

This position will be responsible for working the front desk at the Criminal Justice Services department. Perform routine administrative, clerical and technical work. This role, under general supervision, is responsible for general administrative functions of variety and specialization in the department.

This position will be located at 715 E 4th St., Charlotte, NC 28202.

Essential Functions

Provide administrative support to internal departmental staff

Performs general office duties, such as ordering supplies, maintaining records, and management database systems

Respond to inquiries and resolve administrative issues that may arise

Prepare written correspondence such as memos, forms and emails

Performs data entry. Create, maintain, organize and enter information into databases and use various computer applications

Operate office equipment, fax machines, copiers, or phone systems and arrange for needed repairs

Set up and manage paper or electronic filing systems, recording information, updating paperwork, or maintaining documents, such as correspondence, or other material

Operate mail systems and coordinate the flow of information, internally or externally

Schedule, confirm and maintain meetings, events, and schedules

Compose, type, and distribute information such as meeting notes, agendas, and general information

Minimum Qualifications

Experience: 

Minimum of two years of administrative experience

Education: 

High School Diploma or equivalent

Combination of relevant education and relevant experience accepted?:  Yes

Licenses and Certifications

May require a North Carolina or South Carolina Driver's License

May require County Driving Privileges

May require an Annual Motor Vehicle Record (MVR) check

Preferred Qualifications

Department of Social Services Assignment - Bilingual (Spanish and English) proficiency oral and written

Customer-facing experience preferred

Microsoft Office Suite experience preferred

Knowledge, Skills and Abilities

Knowledge of

Administrative and clerical procedures and systems using various computer applications, managing files and records

Principles and processes for providing customer and employee services

Structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar

Skills

Customer service

Coordination and organization

Judgment and decision making

Time management

Abilities

Adaptability: Maintaining effectiveness when experiencing major changes in work responsibilities or environment; adjusting effectively to work within new work structures, processes, requirements, or cultures

Building Customer Loyalty: Effectively meeting customer needs; building productive customer relationships; taking responsibility for customer satisfaction and loyalty

Building Trust: Interacting with others effectively to build confidence in one’s intentions and those of the organization

Initiating Action: Taking prompt action to accomplish objectives; take action to achieve goals beyond what is required; being proactive

Managing Work: Effectively managing work time and resources to ensure that duties are completed efficiently

Stress tolerance: Maintaining stable performance under pressure or opposition; handling stress in a professional manner acceptable to others and to the organization

Computer Skills

Data entry

Intermediate use in various computer applications.

Proficient in various computer applications including Microsoft Office Suite

Work Environment

Works in an office setting with moderate noise

Selection

This classification has been identified as having a role in the development of ADA compliant technologies and for which the incumbent agrees to follow County policies to the best of their abilities in order to meet these obligations.       No

Reasonable Accommodations Statement

To accomplish this job successfully, an individual must be able to perform, with or without reasonable accommodation, each essential function satisfactorily. Reasonable accommodations may be made to help enable qualified individuals with disabilities to perform the essential functions.

Disclaimer Statement

This is not intended to be an all-inclusive list of job-related responsibilities, duties, skills, requirements or working conditions. Other duties may be assigned based on business need and the supervisor’s request. Mecklenburg County reserves the right to revise the job description at any time. Designated positions may be required to assist in emergency and/or disaster situations.