Summary
Location
Warsaw
Type
full-time
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About this role
E‑COMMERCE KEY ACCOUNT MANAGER
SALES – E‑COMMERCE
As our E‑commerce Key Account Manager, you will own and grow relationships with key online customers — including Amazon, Allegro and major marketplaces — driving performance, flawless content execution, and business acceleration for Coty’s portfolio. You will work hands‑on with a broad product assortment, shape digital visibility, and deliver strong sales performance across priority e‑commerce partners.
THE ROLE
OPTIMIZE, ENABLE, INNOVATE!
As our E‑commerce Key Account Manager, you play a critical role in developing customer partnerships, managing a large beauty portfolio, driving P&L results, and executing digital excellence across marketplace and pure‑player channels.You will be reporting to the E‑commerce Channel Manager, and you will manage:
1. Customer Management & Business Growth
- Build and maintain relationships with Amazon, Allegro, and other marketplace or corporate e‑commerce customers.
- Lead annual negotiations and monthly business updates.
- Reach sales targets and manage KPIs linked to three key customers.
- Drive catalog management and product implementation.
- Ensure customer compliance with content uploads and product visibility standards.
2. Commercial Performance & Forecasting
- Own P&L of assigned customers to improve Gross‑to‑Net.
- Prepare and manage forecasts, customer reporting, and periodic target updates.
- Analyze results and propose actions to unlock growth.
3. Operational Execution & Cross‑Functional Collaboration
- Cooperate daily with e‑commerce teams, marketplace partners (Allegro, AMPI, Amazon), and the marketing agency on content implementation and adjustments.
- Manage the full order‑to‑payment flow with Customer Service and Finance.
- Update catalog content and ensure high‑quality digital shelf execution.
- Collaborate with Marketing, Customer Marketing, Demand Planning, Supply Chain, and the global e‑commerce community as the function expands.
- Coordinate yearly marketing activations and events.
YOU ARE A COTY FIT
As an early‑career E‑commerce Account Manager (1–3 years), you thrive in a fast‑paced, collaborative and entrepreneurial environment. You enjoy working independently but love teamwork and cross‑functional projects. You are proactive, detail‑oriented, and motivated to grow in e‑commerce for the years ahead.
- Experience in e‑commerce account management, ideally with Amazon, Allegro or major marketplace partners.
- Experience working with a large product portfolio; beauty category exposure is a strong plus.
- Strong Excel skills and comfort working with reporting files.
- Understanding of digital content management and e‑commerce platforms.
- Excellent communication skills and accountability.
- Fluent in English; Polish is an advantage but not required.
- Ability to manage multiple tasks and follow through independently.
If you’re ready to support and shape the future of beauty, we want you on our team!
WHAT WE OFFER
This is a unique opportunity to join a growing e‑commerce team, working hand‑in‑hand with Joanna and shaping a function that will expand (team expected to grow by two more roles in the future). You’ll gain broad exposure, high autonomy, and the chance to create immediate impact.Coty’s global omni‑working policy allows you to work up to 50% of the month remotely, empowering balance and performance.
- Competitive salary aligned with your experience.
- Company tools: car, laptop, phone.
- Private healthcare, cafeteria system, product discounts, birthday leave.
- A culture built on trust, open communication, and clear objectives.
ABOUT US
Our people make us who we are. They bring bold ideas to life every day. If you’re someone who refuses to settle, wants to think bigger, learn faster, and go further — we’d love to hear from you.Coty is deeply committed to Diversity, Equity & Inclusion, creating an open and authentic workplace for all.
Other facts
About coty
Since 1904, Coty has fearlessly pioneered innovation across the beauty industry. We have a reputation for breaking new ground; a history of ‘firsts’ and ‘bests’ that has laid the foundation for the industry as we know it today.
For over a century, our brands have been empowering people to express themselves and create their own vision of beauty. It’s a legacy we’re proud to own and grow.
We work hand-in-hand with our people, our partners and our customers. Together, we unleash every vision of beauty.
We stand for the beauty of diversity and the diversity of beauty - celebrating and inspiring all the expressions of beauty that exist and that will exist.
We honor you, and we honor our planet. We create Beauty That Lasts. A beauty that is both good to people and the world.
Our mission is to create a forward thinking beauty; Products that provide new, innovative and simply better science based solutions.
Let’s keep making over the beauty world TOGETHER.
What you'll do
- The E-commerce Key Account Manager will build and maintain relationships with key online customers, drive sales performance, and manage a large beauty portfolio. They will also be responsible for optimizing digital content and executing marketing activations.
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