About this role
Do you speak fashion? We're hiring Key Holders! Let’s chat!
Born in Australia, loved around the world.
At Cotton On, we know good style goes well beyond what's in your wardrobe. We’re here to inspire, spark joy and bolster self-expression and creativity. We want our community to feel seen, heard and celebrated, and as a brand, we want to use our voice to make a positive difference in people's lives.
We’re playfully rebellious and always optimistic. Join our world and let's do good things together.
Benefits You Will Love …
50% off Cotton On Group Brands | Cotton On, Cotton On Body, & Cotton On Kids
Local and Global career growth - progress your career across our 3 Brands
Wellness support 24/7 – mental health, relationships, family + more
Discounts for you and your family - medical, travel, financial + more
Create meaningful change and make a positive difference in people’s lives
The Role
Open and close the store in accordance with company policies and procedures
Lead the store team as part of management
Provide exceptional customer service and resolve customer issues
Process sales transactions accurately and efficiently
Assist in inventory control, restocking, and merchandising
Ensure store cleanliness and safety standards are upheld
Support loss prevention efforts and report any unusual activity
Engages with store teams and customers professionally and respectfully
Train and mentor new associates as needed
Ability to interact collaboratively and work as a team towards a common goal
Maintain a professional presence and motivate and inspire others
Acting in a respectful manner to customers, managers and peers
Skills & Experience:
Experience in Retail, preferably fast fashion experience
Demonstrated knowledge / ability of collaboration to drive results as a team.
Demonstrated awareness and understanding of basic Retail principles such as sales, stock and service delivery in stores
Ability to work a flexible schedule to meet the needs of the business, including evening, weekend and holiday shifts
Solid communication, customer service, and problem-solving skills and the ability to work in a fast paced, ever changing environment
Must be at least 18 years of age or older to apply
QUALIFICATIONS AND EXPERIENCE / BACKGROUND
High school diploma or equivalent
Minimum of 1+ years of retail sales experience
Minimum of 1+ year of acting retail leadership/management experience that allowed you the opportunity to lead aspects of the business and develop team members
PHYSICAL REQUIREMENTS
Ability to move around the store throughout the shift/workday
Ability to lift, carry, push, and pull up to 50 pounds regularly (e.g., boxes or other merchandise packages, bins, clothing racks, stools/ladders)
Ability to regularly squat/kneel (e.g., to access under-storage bins, during visual resets)
Ability to regularly use a ladder, step stool or raised platform safely to complete required tasks
Who are we?
Cotton On’s purpose is to make a positive difference in people’s lives. Born in Australia, Cotton On is a global fashion and lifestyle retailer with eight brands across 22 countries and 1,500 stores. Powered by 20,000 team members, who together with our customers, are making a positive impact through one life-changing Foundation. Taking their Aussie lifestyle to the world and delivering Good along the way, Cotton On brands offer youthful fashion and lifestyle products across women's, men’s, kids, body, accessories and stationery.
We are proud of our diverse global workforce of 20,000 team members from countless nationalities, and we strongly welcome and encourage individuals of all backgrounds to apply with us.
We are focused on bringing more voices, experiences and backgrounds to our workforce as we drive diverse and inclusive outcomes for our team and our customers.
If you have any individual needs in order to fully participate in the recruitment process, please contact us at [email protected] so we may support you in completing the job application process.
MD: This is a part time hourly paid position with a wage range of $17.50 -$20.50 /hr
From Australia to the world - The Cotton On Group (known in-house as COG) is Australia's largest global retailer. With 7 brands, 19 countries, 1500 stores and counting; we exist to make a positive difference in the lives of everyone we touch. Our people are optimistic, innovative and highly motivated; they share a genuine belief in themselves and others and they aren't afraid to think big.
At Cotton On Kids, we inspire, engage and excite our customers big and small with the best baby, kids and tween value fashion ranges and gift solutions to be lived and played in all year round. Created with love, for families all over the world.
Other facts
About Cotton On Group
Our purpose has always been to make a positive difference in people’s lives, and our team and customers are at the heart of this.
We started in 1988, with our first ‘shop’ being the boot of a Ford Bronco parked at The Beckley Market in Geelong, Australia. Inside? A stack of denim jackets; it was the start of something big.
Our vision is to take our eight Aussie lifestyle brands to the world, delivering Good along the way. And we know that our responsibility goes far beyond selling great products. We work to prioritise people and the planet, while making products our customers love, ones that we can all be proud of.
We’re a diverse bunch from all around the world who love to think big. We live for a challenge and give anything a go. We work hard and pride ourselves on creating an environment free from hierarchy and ego. One that promotes creativity and self-expression, allowing our team to do what they do best. We look after our people 24/7 – not just when they’re at work, but outside of it too. Since day one, our team members have been like great mates to us – and you look after your mates. We support and empower our team members to be the healthiest versions of themselves. And we keep it real, always.
We’re customer-obsessed in everything we do, and believe us when we say the obsession is real!
When you join our team, you’re part of something bigger – you’re here to be inspired, to learn, to do the right thing, and above all else, to make a positive difference.
20,000 people. 8 brands. 20 countries. 1,300 stores (and counting) and one life-changing Foundation. That's Cotton On Group.
What you'll do
- The Key Holder will open and close the store, lead the store team, and provide exceptional customer service. They will also assist in inventory control and ensure store cleanliness and safety standards are upheld.
Ready to join Cotton On Group?
Take the next step in your career journey