Summary
Location
Adelaide
Type
full-time
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About this role
At Cotality, we are driven by a single mission—to make the property industry faster, smarter, and more people-centric. Cotality is the trusted source for property intelligence, with unmatched precision, depth, breadth, and insights across the entire ecosystem. Our talented team of 5,000 employees globally uses our network, scale, connectivity and technology to drive the largest asset class in the world. Join us as we work toward our vision of fueling a thriving global property ecosystem and a more resilient society.
Cotality is committed to cultivating a diverse and inclusive work culture that inspires innovation and bold thinking; it's a place where you can collaborate, feel valued, develop skills and directly impact the real estate economy. We know our people are our greatest asset. At Cotality, you can be yourself, lift people up and make an impact. By putting clients first and continuously innovating, we're working together to set the pace for unlocking new possibilities that better serve the property industry.
Job Description:
You’re a confident, empathetic communicator who thrives on helping others and solving problems quickly. You enjoy working in a fast-paced, team-focused environment where every interaction matters. You think broadly, connect the dots, and always put the customer first.
This role in our Valuations team offers the chance to make a real impact by providing timely, hands-on support and collaborating closely with colleagues. If you value teamwork, responsiveness, and continuous learning, this is the role for you.
As a Customer Service Specialist, you’ll deliver exceptional support to our clients, resolve enquiries, and ensure a seamless experience. If you’re ready to make a difference, we’d love to hear from you.
What You Will Be Doing:
- Interface with customers to resolve 1st and 2nd tier/escalated service issues
- Investigate, analyse, and track moderately complex customer concerns
- Conduct research and escalate issues to senior staff when necessary
- Create and maintain logs, reports, records, and files
- Make proactive calls to identify and resolve issues requiring attention
- Collaborate with offshore call centres on process or specialised situations
- Perform order fulfilment, including receiving orders, reconciling data, and tracking progress
- Prepare customer billings, answer billing questions, and coordinate resolution with collections or other departments
- Support special projects and other duties as assigned
Job Qualifications:
What You Will Bring:
- General knowledge of organisational processes, products, and customer service activities
- Proficiency in Microsoft Office
- Strong verbal and written communication skills
- Excellent customer service skills and ability to build rapport
- Basic maths skills
- Ability to work under pressure and adapt to changing schedules and demands
- Capability to understand, respond to, and resolve a wide range of customer issues
Why Join Cotality?
Cotality has a culture of collaboration- we champion ownership, initiative and leadership! To support your whole self, our benefits are built to help you thrive at work and in life.
- In addition to modern offices across Australia and New Zealand, our hybrid working model provides you with the opportunity for flexible working conditions that work best for you and the business;
- 10 half days of Wellbeing leave each year to help you recharge and access to our Employee Assistance Program;
- $600 AUD annual wellbeing allowance for gym memberships, wellness apps, ergonomic gear and more;
- Generous Parental leave offering, $750 AUD in Baby Bucks and our peer recognition turned into rewards program - Bravo!
- Free subscription to the Calm app as well as other mindfulness tools, online health and nutrition courses;
- Complimentary access to Australia’s most comprehensive property research platforms including RP Data and exclusive employee-only market updates and access to the industry’s best property experts;
- Two community and volunteer leave days each year to support meaningful causes and our charity partners.
Cotality's Diversity Commitment:
Cotality is fully committed to employing a diverse workforce and creating an inclusive work environment that embraces everyone’s unique contributions, experiences and values. We offer an empowered work environment that encourages creativity, initiative and professional growth and provides a competitive salary and benefits package. We are better together when we support and recognize our differences.
Equal Opportunity Employer Statement:
Cotality is proud to be an Equal Opportunity Employer, committed to fostering a diverse, inclusive, and respectful workplace across Australia and New Zealand. We recruit, hire, train, and promote individuals based on merit, qualifications, and business needs, without regard to race, ethnicity, colour, national origin, citizenship, religion, sex, sexual orientation, gender identity, age, marital or family status, disability, or any other characteristic protected by applicable laws. We are committed to providing equal employment opportunities and maintaining a drug-free workplace free from discrimination, harassment, and bullying.
Please apply on our website for consideration.
Global Applicant Privacy Policy
By providing your telephone number, you agree to receive automated (SMS) text messages at that number from Cotality regarding all matters related to your application and, if you are hired, your employment and company business. Message & data rates may apply. You can opt out at any time by responding STOP or UNSUBSCRIBING and will automatically be opted out company-wide.
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Other facts
About Cotality
We accelerate data, insights and workflows across the property ecosystem to enable industry professionals to surpass their ambitions and impact society. With billions of data signals across the life cycle of a property, we unearth hidden risks and transformative opportunities for agents, lenders, insurers, governments and innovators.
What you'll do
- As a Customer Service Specialist, you will interface with customers to resolve service issues and provide hands-on support. You will also collaborate with colleagues and maintain logs and reports to ensure a seamless customer experience.
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