At Cortland, we operate with a forward-thinking approach that challenges conventional norms and actively seeks insights beyond traditional industry boundaries. As a recognized leader in the multifamily sector, our focus on performance, innovation, and disciplined execution continues to drive strong growth and market leadership. We are committed to building a best-in-class organization by empowering top talent with the resources, autonomy, and support needed to deliver results and advance their careers in a high-performance environment. 

Role Overview

As a Community Relations Associate, you will take a key role in providing your community’s residents with a top-notch living experience that ensures delight with their daily interactions with their home, and their environment. You are the eyes and ears of your community’s Center of Excellence, as well as the face of your resident’s support system.

• Provide excellent customer service while maintaining the highest standards of courtesy, respect, and sensitivity for resident service and engagement. 
• Greet and communicate with walk-in prospective residents, process payments, deliver resident notices, and provide keys to vendors.   
• Establish, manage, and maintain marketing programs and social media presence.  
• Partner with teams from other communities to deepen the company’s relationship with residents and achieve resident retention goals. 

The Impact You Can Make 

• Your team is ground zero in top-tier customer satisfaction and the creation of great ideas that spread to our other communities in the region. 
• You serve as the liaison for your residents and prospective residents to access the best service and support channels to address their needs.

Qualifications

• Bachelor’s degree or equivalent industry experience required 
• 2+ years of Property Management experience preferred 
• Experience in sales and customer service  
• Excellent written and verbal communication skills 
• Stellar attention to detail and organization skills 
• Strong analytical, critical thinking and problem-solving skills 
• Able to multitask and meet deadlines in a timely and organized manner. 
• Proficiency in Microsoft Office Suite, Funnel, OneSite and RealPage applications 
• Flexibility to work weekends and/or extended hours as needed. 

About Cortland

Founded in 2005, Cortland is an international, vertically integrated multifamily real estate investment, development, and management firm with a resident-centric approach to living experiences. Recognized as one of the top 10 multifamily owners and operators in the US, Cortland combines in-house design, construction, and operations to deliver value and innovation across its portfolio. 

Join us as we reimagine apartment living and drive outsized returns through purpose, performance, and people. 

Cortland is an equal opportunity employer, and we’re proud to support and celebrate diversity in the workplace. We are committed to equal consideration for all qualified applicants regardless of race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, protected veteran status, genetic information or any other characteristic protected by applicable law. If you have a disability and need an accommodation or assistance with the application process and/or using our website, please email [email protected] 

Cortland is a drug-free workplace. 

Cortland participates in e-verify to verify the employment status of all persons hired to work in the United States.