Manager, Transportation

Role Overview:

The Manager, Transportation is responsible for overseeing transportation provider (TP) performance, network stability, and operational excellence within an assigned geographic region. This role serves as the primary liaison between MediDrive and its transportation providers, ensuring high service quality, compliance, cost discipline, and provider satisfaction.

This position plays a critical role in strengthening MediDrive’s provider network by driving accountability, supporting provider onboarding and retention, monitoring field performance, and partnering cross-functionally to deliver reliable, cost-effective transportation services. The MediDrive office is located in Richmond, Virginia, and while candidates are preferred to reside in the Richmond metropolitan area, residency is not required. During implementation, travel of 30–50% may be required.

Key Responsibilities:

•    Oversee all transportation and logistics operations within the assigned region

•    Ensure transportation providers meet established service, performance, and compliance standards

•    Monitor and evaluate transportation provider performance metrics, including on-time performance, TP no-show, cost efficiency, member experience, and service quality

•    Direct regional logistics teams in provider recruitment, onboarding, retention, and geographic coverage optimization

•    Ensure comprehensive network coverage across service modes and geographies

•    Own regional transportation cost performance, including average cost per trip, cost per mile, and other key financial indicators

•    Identify cost drivers and implement cost-containment strategies without compromising service quality

•    Provide ongoing analysis and reporting of transportation cost trends and variances

•    Partner with leadership to ensure regional transportation spend aligns with budgeted targets

•    Direct field monitoring activities and lead corrective action efforts, including performance improvement plans (PIPs) for underperforming providers

•    Ensure transportation providers are properly trained and educated on MediDrive policies, contract requirements, and operational expectations

•    Ensure ongoing provider compliance with credentialing, regulatory, and contractual requirements

•    Participate in planning and execution of contract amendments, regulatory updates, and operational changes

•    Provide daily guidance, coaching, and performance management for direct reports

•    Foster a culture of accountability, collaboration, and continuous improvement

•    Facilitate provider town halls and regional meetings to communicate expectations, updates, and best practices

•    Support cross-functional teams to resolve operational issues and improve provider experience

•    Adhere to all MediDrive policies, protocols, and confidentiality requirements

•    Perform other duties as assigned to support organizational goals

Qualifications:

•    High School Diploma or GED required

•    College degree or equivalent combination of education and relevant work experience preferred

•    Minimum of 2 years in a management or demonstrated leadership role

•    Minimum of 3 years of experience in transportation, logistics, operations, or fleet management (5+ years preferred)

•    Experience with contracting and provider negotiations preferred

•    Valid driver’s license required

•    Experience managing a transportation fleet of 200+ vehicles preferred

•    Experience with routing and dispatch applications preferred

Skills & Competencies:

•    Strong operational and organizational skills with the ability to execute for results

•    Excellent analytical skills, with the ability to use data to drive operational and cost improvements

•    Strong communication, presentation, and public speaking abilities

•    Proven problem-solving skills with the ability to anticipate and resolve issues proactively

•    High level of ownership, accountability, and professionalism

•    Strong customer service orientation and provider relationship management skills

•    Ability to remain calm, focused, and team-oriented in high-pressure situations

•    Proficiency with Microsoft Office and operational reporting tools

•    Ability to prioritize multiple projects, incidents, and requests effectively

•    Ability to maintain confidentiality and communicate professionally with staff at all levels

Compensation & Benefits:

•    Salary Range: $63,722 – $80,649

•    Health and Life Insurance Plans

•    Dental and Vision Coverage

•    401(k) Retirement Plan

•    Paid Time Off and Paid Holidays