What We Need

Corpay is currently looking to hire a Senior Strategic Caller. This position falls under our Corpay line of business and is located in Brentwood, TN. In this role, you will support our client’s vendor base for B2B payments, simplifying the payment process and providing better control and visibility for our clients. This position is responsible for contacting vendors via phone to develop new vendor relationships for our clients and generate new revenue. Responsibilities also include fostering the client relationships sold and working closely with Vendor Enrollment management, as well as the Implementation and Sales teams, to develop plans to build or retire quota. You will report directly to the hiring manager and regularly collaborate with other team(s)/department(s).

How We Work

As a Strategic Caller, Corpay will set you up for success by providing:

• Assigned workspace in Brentwood, TN
• Company-issued equipment
• Formal, hands-on training

Role Responsibilities

The responsibilities of the role will include:

• Placing calls to Strategic vendors not currently participating in the program Maintaining vendor queue, appropriately prioritizing calls, retiring non-accepting vendors, and ensuring campaign completion within appropriate timelines
• Entering vendor and/or client data within designated databases and accurately noting vendor contact and acceptance information
• Discussing enrollment statistics with clients, sales, and/or project management
• Liaising between vendor and client; discussing payment issues or negotiating payment terms
• Circumventing vendor objections by proposing alternate payment options
• Handling inbound (80+) and outbound calls in a professional manner
• Utilizing multiple applications provided by Corpay in order to assist customers efficiently and in a timely manner
• Demonstrating effective oral and written communications with customers, department personnel, and management
• Proficiently in being able to cross-sell additional products and services
• Transferring calls to the appropriate department or staff
• Providing customers with accurate account information in a fast-paced environment
• Good interpersonal skills and teamwork awareness
• Multi-tasking, listening, inputting data, probing, providing solutions, and navigating through various screens while applying basic customer satisfaction techniques
• Additional tasks assigned as determined by business needs

Qualifications & Skills

• High School Diploma or GED required; bachelor’s degree is preferred
• 3+ years of high call volume experience
• 2-3+ years previous experience in inside sales/telesales or sales support preferred
• Must be focused and detail-oriented, with the ability to handle multiple assignments promptly and effectively
• Must be able to manage time effectively and work independently without direct supervision
• Excellent level of personal organization with superior telephone etiquette, verbal and written communication skills, as well as, customer service skills are required
• Analytical and general math skills are required
• Ability to react quickly and decisively to resolve customer issues
• Demonstrated ability to work calmly in a fast-paced team environment while effectively managing multiple projects
• Relies on extensive experience and judgment to plan and accomplish goals
• Proficiency in the use of Microsoft Office product suite, including Excel and Outlook are essential

Benefits & Perks

• Medical, Dental & Vision benefits available the 1st month after hire
• Automatic enrollment into our 401k plan (subject to eligibility requirements)
• Virtual fitness classes offered company-wide
• Robust PTO offerings including: major holidays, vacation, sick, personal, & volunteer time
• Employee discounts with major providers (i.e. wireless, gym, car rental, etc.)
• Philanthropic support with both local and national organizations
• Fun culture with company-wide contests and prizes

Equal Opportunity/Affirmative Action Employer

Corpay is an Equal Opportunity Employer. Corpay provides equal employment opportunities to all qualified applicants without regard to race, color, gender (including pregnancy), religion, national origin, ancestry, disability, age, sexual orientation, gender identity or expression, marital status, language, ancestry, genetic information and/or military status or any other group status protected by federal or local law. If you require reasonable accommodation for the application and/or interview process, please notify a representative of the Human Resources Department.

Pay Transparency

This salary range is provided for locations which require such disclosure. Where a position or applicant may fall in a particular wage range depends on a number of factors including but not limited to skill sets, experience training licenses and certifications (if applicable), and other business and organizational needs. The disclosed range has not been adjusted for the applicable geographic markets. At Corpay it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions depend on the facts and circumstances of each case. The estimate of the minimum and maximum salary range is $19.00 - $21.63 plus commissions.

For more information about our commitment to equal employment opportunity and pay transparency, please click the following links: EEOC and Pay Transparency.