What We Need

Corpay is currently looking to hire a Corporate Travel Specialist within our Lodging division. This position falls under our TA Connections line of business and is located in located in Heathrow, United Kingdom. The Corporate Travel Specialist will manage the daily activities of the corporate travel and training for the airlines. They will follow all compliance and operational policies to ensure our client requests are managed timely meeting SLA’s. In addition, will liaise with clients, partners, and colleagues to ensure consistent resolution. You will report directly to Corporate Operations Manager and regularly collaborate with teams and departments.

How We Work

As a Corporate Travel Specialist, you will be expected to work in an office environment. Corpay will set you up for success by providing:

• Assigned workspace in Heathrow, United Kingdom office -

Sheraton Heathrow Hotel Colnbrook By Pass, Harmondsworth, West Drayton, Middlesex, UB7 0HJ, United Kingdom

• Company-issued equipment
• Formal, hands-on training

Role Responsibilities

The responsibilities of the role will include:

• Cultivate all interactions with the client relationship
• Answer calls, emails, chats and process all requests timely
• Resolve all client and hotel requests
• Conduct appropriate client communications as needed
• Ensure clients requests related to corporate travel are handled in a timely and effective manner
• Remain focused on tasks and client requests based on priority
• Collaborate with Corporate Travel Team Leads and Manager to ensure all issues are addressed timely
• Participate in all refresher training, work within a team environment
• Manage daily tasks via remote and Teams communication
• Manage daily workflow and all airline queues
• Demonstrate ability to work collaboratively, work in a team environment and deliver superior service.
• Demonstrate professional communications on all platforms, via Teams
• Proven problem-solving skills
• Ability to thrive and excel in a fast-paced environment with changing priorities
• Demonstrate a positive “can-do” attitude, self-motivated and committed to high workplace standards
• Proven effective and professional oral and written communication skills with various levels of audience

Qualifications & Skills

• High school diploma or equivalent
• Experience in travel coordination or hospitality
• Strong organizational and communication skills
• Ability to work in a fast-paced environment
• Proficiency in Microsoft Office and travel booking systems

Benefits & Perks

• 4x Life insurance
• Pension scheme 5% employer contribution
• Private Healthcare
• 25 days Holiday (plus Holiday Buy/Sell)
• Access to benefits portal
• Access to Linked learning

Equal Opportunity/Affirmative Action Employer

Corpay is an Equal Opportunity Employer. Corpay provides equal employment opportunities to all employees and applicants without regard to race, color, gender (including pregnancy), religion, national origin, ancestry, disability, age, sexual orientation, gender identity or expression, marital status, language, ancestry, genetic information, veteran and/or military status or any other group status protected by federal or local law. If you require reasonable accommodation for the application and/or interview process, please notify a representative of the Human Resources Department.

For more information about our commitment to equal employment opportunity and pay transparency, please click the following links:  EEO and Pay Transparency.

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