Product Manager - Customer Portal

Who We Are

At Cornmarket, we look after the financial wellbeing of public servants and their families. We’ve been focused on public sector employees for over 50 years, learning how to bring our clients the best financial services – from car, home, health and life insurance, to income protection, retirement planning and beyond. This is an exciting time for Cornmarket. We have great ambition and need great people to help us achieve it. If you’re passionate about digital transformation and customer experience, we want to hear from you.

Role Purpose

The Portal Manager owns the ongoing development, delivery, and future evolution of Cornmarket’s customer portal. As Portal Manager, this role also serves as the Product Ownerfor the customer portal, with a particular focus on the LEAP project (Less Envelopes All Portal). The successful candidate will contribute to the product vision and be accountable for outcomes, prioritisation, and release decisions to maximise customer and business value. Acting as the owner for LEAP, the role ensures the programme delivers on its promise to transform how customers interact with Cornmarket digitally, minimising the amount of paper-based interactions we have with our customers. The Portal Manager will drive innovation, continuous improvement, and measurable value through the portal, reporting directly to the Head of Digital & Business Transformation.

Accountabilities of the Role

• Ownership of LEAP Project:Lead the delivery and evolution of the LEAP project, ensuring it meets business objectives and delivers value for customers and the organisation.

• Product Owner for Portal– Manage outcomes, backlog ownership, releases, discovery & user insight, acceptance criteria, stakeholder alignment, risk/compliance/security, vendor & dependency management, and budget/benefits tracking. Continually monitor progress against strategic roadmap

• Portal Strategy & Roadmap:Execute the strategic roadmap for the portal, aligning with Cornmarket’s digital transformation goals, whilst contributing to the evolution of the portal strategy when appropriate.

• Stakeholder Engagement:Build strong relationships across the business, acting as a connector and translator between technical teams, business units, and external partners and ensure stakeholders always remain clear on portal status and roadmap.

• Continuous Improvement:Identify opportunities for enhancement, drive adoption of new features, and ensure the portal remains best-in-class.

• Problem Solving & Delivery:Act as a hands-on business analyst and project manager, rolling up sleeves to resolve blockers, clarify requirements, and keep momentum when projects stall.

• Change Management:Champion change, ensuring smooth adoption of new portal features and processes across the business.

• Reporting & Analytics:Track and report on portal performance, user engagement, and project milestones.

Skills, Experience and Behavioural Competencies Required

• Curious & Proactive:Naturally inquisitive, always seeking to understand the “why” and “how” behind business challenges.

• Self-Starter:Takes initiative, drives work forward independently and thrives in ambiguity.

• Business Analyst Mindset:Skilled at requirements gathering, process mapping, and translating business needs into actionable plans 

• Networker:Builds relationships across all levels and functions, quickly gets to the heart of issues.

• Hands-On Delivery:More “doer” than “reporter” - getting involved in the detail and unblock issues directly.

• Project Management:manage complex projects, coordinate multiple stakeholders, and deliver results.

• Communication:Excellent communication skills, able to influence and engage diverse audiences.

Qualifications & Competencies

• 3 Years+ direct experience in a change management role, ideally with in the Irish Financial Service sector.

• Proven experience in digital product development and delivery, ideally in a regulated or financial services environment.

• Demonstrated track record of delivering complex digital projects end-to-end.

• Strong business analysis with project management experience also desirable by not essential.

• Experience working with cross-functional teams and external partners.

• Experience in influencing leadership thinking, not just communicating the facts.

• Familiarity with agile methodologies and digital transformation best practices.

• Experience in managing third party relationships and vendors, with an ability to handle difficult conversations when required.

Key Relationships

• The Revenue Generating Business Units from whom commercial support is required.

• Marketing, CX and Digital Experience Teams.

• Client Services, Compliance, Data, Application Mgmt, IT, PMO & Development Teams.

• External Vendors/Partners.

What We Can Offer You

• Flexible working from home options.

• Significant investments in professional development.

• Annual leave that increases based on service, plus two additional company days.

• Life leave & Flexi leave (option to take additional annual leave).

• Attractive pension contribution rates.

• Health insurance or wellness subsidy.

• Working abroad policy.

• Fully paid family leave types (maternity/paternity/surrogacy).

• Performance based bonus or commission.

• Income protection & Life cover.

• Discounts on financial products.

• Excellent health & wellbeing programme.

• Wellness Wednesdays.

Equal Opportunities & Data Privacy Notice

Cornmarket is committed to building an inclusive workplace environment. We’re proud to be an equal opportunity employer, striving to create a welcoming environment. All qualified applicants will be considered for employment without regard to age, disability, ethnic background, family status, gender identify or expression, marital status, membership of the Traveller Community, national origin, race, religion, sexual orientation.

We are also committed to providing reasonable accommodations to qualified individuals with disabilities in the employment application process. To request an accommodation, please contact our Talent Acquisition Team.