Customer Contact Agent

Who We Are

At Cornmarket, we look after the financial wellbeing of public servants and their families. We’ve been focused on public sector employees for over 50 years, learning how to bring our clients the best financial services – from car, home, health and life insurance, to income protection, retirement planning and beyond.

Role Purpose

We are looking for a Customer Contact Agent to join our Life Sales team. Customer Contact Agents are responsible for making appointments with existing clients, on behalf of our team of Financial Consultants, on a primarily outbound call basis. The role holder will be effectively managing the diaries of our Consultants to ensure that all appointments can go ahead as scheduled in line with our clients’ expectations.

This is an entry-level position within the Life Department, one which provides an ideal opportunity to individuals looking to carve out a future in financial services. The role holder will receive on-the-job training and coaching to enable them to excel in terms of their own contribution, with strong encouragement and reward to undertake QFA exams.

Accountabilities of the Role

• Making outbound calls and taking calls from members of the public sector unions to arrange appointments with the company’s Consultants

• Meeting monthly targets which are built around call volume and appointment scheduling (alongside these targets comes an excellent monthly bonus structure)

• Dealing with clients in a professional and timely manner with a customer first approach

• Cross-selling other Cornmarket products and services

• Performing tasks in a compliant manner to set procedures and prescribed scripts

• Completing various administration duties, such as data entry, logging and scanning

• Participating in weekly team meetings

• Continuously looking for and suggesting ways to improve existing processes

What We Can Offer You

• Flexible working from home options as part of our Cornmarket Flex ways of working

• Significant investments in your professional development (e.g. insurance qualifications, professional qualifications relevant to your role)

• Annual leave (increases based on service)

• Flexi leave (option to take additional annual leave)

• Attractive & flexible pension contribution rates

• Health insurance or wellness subsidy

• Fully paid family leave types (maternity/paternity/surrogacy)

• Performance based bonus/commission

• Income protection

• Life cover

• Discounts on financial products

• Comprehensive health & wellbeing programme

• Employee Assistance Programme

• Active Sports & Social Club

  
  

Skills & Knowledge Required

• Previous experience in dealing with customers over the phone or in a customer service role desired

• Excellent verbal communication skills

• Proven track record in meeting and exceeding targets

• Strong IT Skills with good working knowledge of the MS office suite

• Ability to adapt to and learn new tasks

• Highly motivated to work to defined targets

  
  

Behavioural Competencies Required

• Drive for results and target driven

• Approachable and a can-do attitude 

• Excellent communication skills

• Quality-focused, Customer First approach

• Strong attention to detail

• Excellent PC & Microsoft Word Skills

• Ability to learn and carry out tasks in line with procedure

• Team player



Equal Opportunities & Data Privacy Notice

Cornmarket is committed to building an inclusive workplace environment, We’re proud to be an equal opportunity employer, striving to create a welcoming environment. All qualified applicants will be considered for employment without regard to age, disability, ethnic background, family status, gender identify or expression, marital status, membership of the Traveller Community, national origin, race, religion, sexual orientation. We are also committed to providing reasonable accommodations to qualified individuals with disabilities in the employment application process. To request an accommodation, please contact our Talent Acquisition Team. To review our data use practices, visit our Recruitment Data Privacy Notice.