CF
Member Service Representative
full-time•Wilmington
About this role
NC Member Service Representative
Greater Wilmington, NC Area
Corning Credit Union is seeking full-time Member Service Representatives to join our team in the Wilmington, NC market.
Corning Credit Union (CCU) is one of the leading credit unions in the nation with $2.4 billion in assets and more than 160,000 members worldwide. Headquartered in Corning, NY, we also have facilities in Wilmington, NC, Myrtle Beach, SC, and Franklin County, PA.
We exist solely to serve our members. We're committed to helping our members prosper by being a trusted advisor for financial services. We are also committed to fostering a strong service culture within the organization. Teamwork, open communication, and valuing the individual are just a few of the key performance standards that help us provide an exceptional work environment for our outstanding team.
If you share our passion for serving others, then CCU is the place for you to build a rewarding career. In addition to the vast opportunities that exist within the organization, CCU also offers a competitive base salary and annual bonus plan along with an exceptional benefits package. With a strong emphasis on our team and dedication to excellent customer service, Corning Credit Union continues to be an employer of choice across the markets we serve.
Role Summary: As a Member Service Representative I, you will build member relationships through quality service experiences, answer member questions in a knowledgeable, professional manner, and perform a variety of cash handling transactions.
Essential Job Duties
- Maintain appropriate knowledge of core systems and CCU’s products and services
- Present and explain beneficial products to members and assist in meeting their financial needs
- Utilize solid cash handling skills and procedural knowledge to effectively perform a variety of paying and receiving functions
- Answer questions and resolve problems for members by leveraging effective listening and quality service skills
- Perform file maintenance and account changes
- Balance daily transactions, verify cash totals, and investigate and resolve out-of-balance conditions
- Also assumes responsibility for other projects or duties as required or assigned
Required Competencies
- The desire to make serving others a career
- Strong communication skills
- Exceptional attention to detail
- Confidence in promoting appropriate products and services
- Ability to work effectively within a fast-paced environment
- Technical aptitude and experience with Microsoft programs
- Basic math skills
- Cash handling and customer service experience is preferred
Education Requirements
- An Associate degree or other form of secondary education is preferred, commensurate work experience will also be considered
- A high school diploma or GED is required
Experience Requirements
- Prior Teller or customer service experience is preferred but not required, as CCU will provide extensive training to the successful candidate
Communication Skills Requirements
- The ability to read and comprehend moderate to advanced instructions and correspondence
- The ability to write moderate to advanced correspondence within professional etiquette standards
- The ability to effectively present information in one-on-one and group situations
Physical Requirements
Reasonable accommodations may be made to enable individuals with disabilities to perform the role.
- Ability to work in a repetitive motion for a lengthy period of time
- Prolonged standing
- Lifting requirement exceeds 15 pounds
- Ability to work within a moderately loud, fast paced environment
- Regular use of computer required
- Specific vision abilities required by this position include close vision and the ability to adjust focus from close range to long range
Corning Credit Union is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.
What you'll do
- As a Member Service Representative, you will build member relationships through quality service experiences and perform a variety of cash handling transactions. You will also answer member questions and resolve problems while maintaining knowledge of CCU's products and services.
About Corning Federal Credit Union
We exist solely to serve our members. We are committed to helping our members prosper by being a trusted resource and advisor for financial services.
Our Mission
We are people helping people. CCU strives to make a positive, lasting difference in the lives of our friends and neighbors, and in our communities. We understand the needs and challenges of the people we serve, and that has helped us strengthen our ties to the community through corporate sponsorship for not-for-profits, free financial seminars, employee volunteer efforts, and our many financial literacy education efforts.
Our History
CCU was founded in 1936 with the goal of helping Corning Glass Works employees with their financial needs. We started with 42 members and $420 in assets. Over the years, we've opened offices in North Carolina, Pennsylvania, and South Carolina, in addition to the 10 offices in the Corning/Elmira, New York area. We now serve over 160,000 members all over the world, with assets of $2.4 billion. Our field of membership now includes more than 1,700 employer groups, associations, and businesses.
Our Future
For over a quarter of a century, CCU has experienced strong, safe, and continued growth through a total commitment to serving our members. The integrity of our time-tested, conservative business practices has led us to our current position of strength and will continue to provide a foundation for future growth. Our success is also assured by the continued support of our loyal members and by our employees, who genuinely care about our members’ well-being.
Our Safety and Soundness
CCU has been recognized as one of the strongest financial institutions in the country. We continue to receive top ratings from independent financial rating companies and our independent auditing firm for financial strength, safety, soundness, liquidity, and overall management.
Our Difference
Corning Credit Union is a member-owned, not-for-profit, independent financial organization. We put people first.
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Frequently Asked Questions
What does a Member Service Representative do at Corning Federal Credit Union?
As a Member Service Representative at Corning Federal Credit Union, you will: as a Member Service Representative, you will build member relationships through quality service experiences and perform a variety of cash handling transactions. You will also answer member questions and resolve problems while maintaining knowledge of CCU's products and services..
Is the Member Service Representative position at Corning Federal Credit Union remote?
The Member Service Representative position at Corning Federal Credit Union is based in Wilmington, North Carolina, United States. Contact the company through Clera for specific work arrangement details.
How do I apply for the Member Service Representative position at Corning Federal Credit Union?
You can apply for the Member Service Representative position at Corning Federal Credit Uniondirectly through Clera. Click the "Apply Now" button above to start your application. Clera's AI-powered platform will help match your profile with this opportunity and guide you through the application process.