About this role
Job Summary
Working as part of a team under consistent supervision, provides basic level technical support to members of the healthcare community with a focus on client technology/devices and standard corporate applications utilizing technical knowledge, corporate standards, problem solving and communication skills at a basic or novice level.
Essential Functions
- Fundamental knowledge of corporate usage standards/policies related to end user devices/technology. Technical and functional understanding of corporate standard client devices for purpose of deployment, support, and customer education at a Novice level.
- Limited (Novice) experience with common micro-computer operating systems.
- Basic knowledge of computer security procedures and protocols.
- Basic knowledge of network infrastructure and protocols.
- Limited (Novice) experience with problem definition, troubleshooting and corrective actions in support of end user devices/technology.
- Ability to identify technical and functional specifications to meet customer needs related to client devices within the framework of corporate standards at a Fundamental level.
- Novice level interpersonal skills, flexibility, and customer service focus.
- Ability to communicate technical information to non-technical personnel at a Novice level.
Qualifications
Required
- High School Diploma or equivalent
Preferred
- Associate's Degree /Technical school or equivalent
- 1 year of relevant experience in the field
- Client technology support experience
- Familiarity with Microsoft Office products
- Microsoft A+ Certification
About Corewell Health
As a team member at Corewell Health, you will play an essential role in delivering personalized health care to our patients, members and our communities. We are committed to cultivating and investing in YOU. Our top-notch teams are comprised of collaborators, leaders and innovators that continue to build on one shared mission statement - to improve health, instill humanity and inspire hope. Join a nationally recognized health system with an ambitious vision of continued advancement and excellence.
How Corewell Health cares for you
Comprehensive benefits package to meet your financial, health, and work/life balance goals. Learn more here.
On-demand pay program powered by Payactiv
Discounts directory with deals on the things that matter to you, like restaurants, phone plans, spas, and more!
Optional identity theft protection, home and auto insurance, pet insurance
Traditional and Roth retirement options with service contribution and match savings
Eligibility for benefits is determined by employment type and status
Primary Location
SITE - Butterworth Hospital - 100 Michigan St NE - Grand RapidsDepartment Name
Technical Field Services GR Hospitals - CorporateEmployment Type
Full timeShift
Day (United States of America)Weekly Scheduled Hours
40Hours of Work
9:00 a.m. to 5:00 p.m.Days Worked
Monday to FridayWeekend Frequency
N/ACURRENT COREWELL HEALTH TEAM MEMBERS – Please apply through Find Jobs from your Workday team member account. This career site is for Non-Corewell Health team members only.
Corewell Health is committed to providing a safe environment for our team members, patients, visitors, and community. We require a drug-free workplace and require team members to comply with the MMR, Varicella, Tdap, and Influenza vaccine requirement if in an on-site or hybrid workplace category. We are committed to supporting prospective team members who require reasonable accommodations to participate in the job application process, to perform the essential functions of a job, or to enjoy equal benefits and privileges of employment due to a disability, pregnancy, or sincerely held religious belief.
Corewell Health grants equal employment opportunity to all qualified persons without regard to race, color, national origin, sex, disability, age, religion, genetic information, marital status, height, weight, gender, pregnancy, sexual orientation, gender identity or expression, veteran status, or any other legally protected category.
An interconnected, collaborative culture where all are encouraged to bring their whole selves to work, is vital to the health of our organization. As a health system, we advocate for equity as we care for our patients, our communities, and each other. From workshops that develop cultural intelligence, to our inclusion resource groups for people to find community and empowerment at work, we are dedicated to ongoing resources that advance our values of diversity, equity, and inclusion in all that we do. We invite those that share in our commitment to join our team.
You may request assistance in completing the application process by calling 616.486.7447.
Other facts
About Corewell Health
People are at the heart of everything we do, and the inspiration for our legacy of outstanding outcomes, innovation, strong community partnerships, philanthropy and transparency. Corewell Health is a not-for-profit health system that provides health care and coverage with an exceptional team of 65,000+ dedicated people—including more than 12,000 physicians and advanced practice providers and more than 15,500 nurses providing care and services in 21 hospitals, 300+ outpatient locations and several post-acute facilities—and Priority Health, a provider-sponsored health plan serving more than 1.3 million members. Through experience and collaboration, we are reimagining a better, more equitable model of health and wellness. For more information, visit corewellhealth.org.
What you'll do
- The Client Technology Technician Associate provides basic technical support to healthcare community members, focusing on client technology and standard corporate applications. This role involves problem-solving and communication skills to assist users with their technology needs.
Ready to join Corewell Health?
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