• The incumbent should be able to perform all of the following functions at a pace and level of performance consistent with the job performance requirements.
•  Supports security management in daily operations with a high focus on safety, organization and professionalism.  Independently performs administrative duties to include reporting, data entry, filing, and correspondence.
•  Communicates effectively with staff, and residents/inmates/detainees; responds to inquiries and requests or refers to appropriate staff member; answers telephone, routes calls and/or takes messages.       
•  Prepares correspondence, statistical reports and/or other documents; independently edits documents making necessary corrections or revisions to include spelling, grammar and sentence structure.
•  Reviews facility incident reports daily to ensure accuracy, customer contract, and policy adherence. Generates necessary reports of various operational data.  Researches and collects other information as requested to support facility operations.
•  Collects supporting documentation from staff and reviews forms for required information, completeness and accuracy.  Organizes documents for Shift Supervisor review and prepares incident packets.  Routes and tracks incident packet through the process for internal reviews and approvals.
• Updates customer and internal systems to accurately reflect resident/inmate/detainee movement and counts. 
•  Initiates and conducts research and inquiries with staff to establish the factual support for incident reports. 
•  Maintains understanding and working knowledge of company and/or partner policy, and/or applicable legal requirements.
•  Organizes paperwork relative to inmates transferring into and out of custody; coordinates with appropriate departments within the facility to confirm paperwork is accurate and complete.
•  Verifies the accuracy and security of all paperwork relative to inmate movement, coordinates movement with other institutions and assists in coordinating transportation.

Qualifications

•  High School diploma, GED certification, or equivalent is required. 
• Three years of experience in a full-time secretarial or administrative office work is required. Additional qualifying education at an accredited college, business school or technical institute in office administration or a related field may be substituted for up to two years of the required experience. 
• Organizational skills and experience with reporting and records management is preferred.
• Must be able to work any shift, including nights and weekends.  Proficiency in Microsoft Office applications is required.