About this role
About Us
We are a global climate technologies company engineered for sustainability. We create sustainable and efficient residential, commercial and industrial spaces through HVACR technologies. We protect temperature-sensitive goods throughout the cold chain. And we bring comfort to people globally. Best-in-class engineering, design and manufacturing combined with category-leading brands in compression, controls, software and monitoring solutions result in next-generation climate technology that is built for the needs of the world ahead.
We are a sustainable company engaged to the values of Excellence, Innovation, Collaboration, Respect and Responsibility. We seek professionals who share our vision of creating sustainable solutions that improve lives and protect the planet, today and for future generations.
We are looking for your talent, join our team and start your journey today!
We are looking for a Workday Analyst who will be responsible for providing Tier 2 functional support for the Workday system.
This position involves resolving and addressing complex issues and support with the HR systems within the Copeland business units, in a global, multi-divisional business environment.
Responsibilities:
Provide Tier 2 functional support for Workday, addressing and resolving user issues and inquiries.
Troubleshoot and resolve complex system issues related to Workday modules such as HCM, Recruit, Compensation, Talent and Learning with a strong focus on Advanced Comp and Benefit module support.
Collaborate with Tier 1 support, IT, HR COEs, and other groups to advance and resolve issues as required.
Conduct root cause analysis and implement solutions to prevent recurrence of issues.
Assist in the configuration and maintenance of Workday modules to meet business requirements.
Develop and deliver training materials and sessions for end-users to improve their understanding and use of Workday.
Participate in system upgrades, testing, and implementation of new features and functionalities.
Maintain documentation of support activities, issue resolutions, and system configurations.
Stay updated on the latest Workday updates, industry trends, and standard methodologies to provide informed support and recommendations.
Adheres to the defined processes and procedures as well as the company's policies.
Performs any other tasks assigned by the direct manager or management, in connection with the responsibilities of the position or compliance with the law.
Requirements
Bachelor’s degree in Information Technology, Human Resources, Business Administration, or a related field.
Minimum of 2-3 years of experience in Workday functional support or a similar role.
Strong knowledge of Workday modules, including HCM, Recruit, Compensation, Benefits, Talent and Learning.
Excellent problem-solving and analytical skills.
Good communication and interpersonal skills, with the ability to interact effectively with end-users and technical teams.
Ability to work independently and as part of a team in a global and extremely fast-paced environment.
Experience with system configuration, testing, and implementation.
Ability to work effectively in a team environment.
Excellent organizational, interpersonal, and written communication skills.
Our Commitment to Our People
Across the globe, we are united by a singular Purpose: Sustainability is no small ambition. That’s why everything we do is geared toward a sustainable future—for our generation and all those to come. Through groundbreaking innovations, HVACR technology and cold chain solutions, we are reducing carbon emissions and improving energy efficiency in spaces of all sizes, from residential to commercial to industrial.
Our employees are our greatest strength. We believe that our culture of passion, openness, and collaboration empowers us to work toward the same goal - to make the world a better place. We invest in the end-to-end development of our people, beginning at onboarding and through senior leadership, so they can thrive personally and professionally.
Together, we have the opportunity – and the power – to continue to revolutionize the technology behind air conditioning, heating and refrigeration, and cultivate a better future. Learn more about us and how you can join our team!
Our Commitment to Inclusion & Belonging
At Copeland, we cultivate a strong sense of inclusion and belonging where individuals of all backgrounds, and with diverse perspectives, are embraced and treated fairly to enable a stronger workforce. Our employee resource groups play an important role in culture and community building at Copeland.
Equal Opportunity Employer
Copeland is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, age, marital status, political affiliation, sexual orientation, gender identity, genetic information, or disability. We are committed to providing a workplace free of any discrimination or harassment.
No calls or agency requests please.
Other facts
About Copeland
Copeland is a global leader in sustainable climate solutions. We help commercial, industrial, refrigeration and residential customers reduce their carbon emissions and improve energy efficiency.
We are addressing issues like climate change, growing populations, electricity demands, and complex global supply chains with innovations that:
Advance energy transition in heating, cooling and cold chain solutions.
Accelerate the adoption of refrigerants that reduced climate impact.
Safeguard critical goods like food and medicine through the refrigerated supply chain (cold chain).
Sustainability has been at the heart of who we are for over 100 years.
We are backed by 18,000 talented colleagues globally with feet on the ground in more than 40 countries – a global presence that makes it possible to serve customers wherever they are in the world and meet challenges with scale and speed. Our industry-leading brands and diversified portfolio deliver innovation and technology proven in over 200 million installations worldwide.
Together, we create sustainable solutions that improve lives and protect the planet today and for future generations.
What you'll do
- The Workday Analyst will provide Tier 2 functional support for the Workday system, resolving complex user issues and collaborating with various teams. Responsibilities also include assisting in system configuration, conducting training, and participating in system upgrades.
Ready to join Copeland?
Take the next step in your career journey